Megan Dropbox Community Moderator

Hi there, @"PastaShock" let's jump right into this! There's not a direct way to disable the access to your account online. The only thing I can think of is to clear your browser's cache, and avoid accessing the Dropbox website if you wish to avoid access to your account. If you need something else, please let me know and I…

Hey @"gordon99", thanks for the update! Since you couldn't locate your Dropbox icon on your Dell device, it sounds as if the app wasn't syncing, or wasn't installed at the time you made those changes. If that's the case, then you wouldn't be able to find those edits when checking your Acer computer, since they haven't…

Hey @"jquam", I'd be happy to look into this for you! Based on the app version that you're using (231.3.5660) it sounds like you have the beta version installed instead of the stable one. That could be the culprit there. Can you try to uninstall Dropbox from your computer using these steps? Once you do this, please access…

Hi @"risottto", thanks for the heads up! I definitely understand that this isn't ideal. I'll forward your feedback to the appropriate team, and I'll make sure your voice is heard. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"MrMagnani"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hi there, @"gordon99" let's see what we can find about this! The first thing I'd like for you to check is if the Dell device is syncing those changes to your account online. Do you see the updated version of your files there? While you're at it, would you mind clarifying which app version you currently have installed…

Hi there, @"Joel_Wealth", I'd be more than happy to help! Keep in mind that I moved your post out of this thread, since this one was a bit old. In any case, can you clarify if you followed these steps? It gives you the exact process in order to create a folder for the files you're requesting, in order to then create the…

Hey @"hanssatt", thanks for posting here! Based on your post, it sounds like you're referring to this feature. It is however only available on dropbox.com for files in a Dropbox Professional, Essentials, Business, Advanced, Business Plus, Enterprise, or Education account. I'll forward your feedback to the appropriate areas…

Hey @"PleaseHelpThankYou", let's see what we can find about this! Just following up to check if you had a chance to review @"Mark"'s last message. If you still need assistance, feel free to get back to me with the details requested. If the issue is resolved, we'd love to know what worked out for you. Thanks a bunch!

Hey @"david ******", happy Monday! Did you follow the steps that @"Rich" provided earlier? Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"iljd", we have no updates on this as of yet. 

Hi there, @"Mustafa Kozanoglu ", thanks for joining our Community! Does this error message appear when you try to copy a file that exists inside your Dropbox folder? Do you have OneDrive active and running on your machine? I'm asking because based on the error message, it seems that this might be caused by OneDrive, not…

Hey @"JonesDK"​, let's jump right into this! When did you first notice this behavior? Also, does this only happen inside a certain sub folder within your Dropbox folder, or does it happen across all the files inside it? Feel free to send me a screenshot, in order for me to have a visual too. While you're at it, can you…

Hi there, @"rmhines", let's jump right into this! If you have edit access to the folder, it'd need to take up space in your account as well, so that you can edit it. Keep in mind that if you no longer need the folder or its content, you can remove your own access by following the steps here. Otherwise, you can always…

Hey @"highpoint7"! Both your online-only and available offline files should be deleted from your account online if you try to remove them from your local Dropbox folder. That happens because any changes you make locally should be synced online, and vice versa. So, if you remove an online-only file from within your Dropbox…

Hey there, @"highpoint7", thanks for posting here! I'd suggest what @"Rich" already mentioned. If you have further questions you need help with, don't hesitate to let me know. Thanks a bunch!

Hey @"apcneves", I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks!

Hey @"majko123", welcome to our Community1 In regards to the thumbnails on your macOS, are you able to see them when switching the files from online-only to available offline? I'm guessing you have no issues when trying to open the files, right? Also, do you notice the same behavior when using your Windows device? Lastly,…

Hey @"Andsmi"! Since you're still facing the same issue, I went ahead and reach out to you via email. That'll help me investigate further. Reply back to me, and we'll take it from there. Thanks!

Hey @"wefjhlagsdfdsf", thanks for posting to our Community! I'd appreciate some more time in order to check internally with our team about this. While we're at it, would you mind clarifying the OS version you're using? Also, do you have admin privileges on your OS profile? Let me know more, and we'll take it from there! 

Awesome news @"David All Tracks"! 😇 If you need something else, please let me know and I will be more than happy to help every step of the way. 

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Hey all! Thanks for reporting this to us. I checked with our Team about this, and it looks like it was a temporary issue that should have now been resolved. Can you try the link again in order to purchase the plan, and let me know how it goes? Thanks!😇

Hey @"David All Tracks"! I just replied back to you. Thanks!

Hi @"pietrovalelongo", thanks for the heads up! Based on the screenshot this looks like a Windows message, not a Dropbox-related one. You earlier mentioned an error that said "availability status: sync pending". Do you have a screenshot of that one too? Also, seeing as the folder is called "temp", could it be related to…

Hey @"kevinr6287", thanks for posting here today! Indeed the feature you mentioned isn't present when using our mobile app. You'd need to manually let the members of the shared folder know that you added new content, when doing it while using the mobile app. I would suggest that you use our "Ideas" board, in order to…

Hey @"pietrovalelongo", let's see what we can find together about this! As a first step, would you be able to send me a screenshot of the message you get when trying to delete the folder? I'd like to have a visual too. Also, what is the app's current syncing status? I'd like for you to try something too. Can you quit the…

Hi @"Tim74", thanks for sharing what worked out for you in this thread since it might also help other users. We're definitely keeping an eye on all the reports, and working to resolve them. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"GGGNY", thanks for sharing your updates with us. Happy to see that everything is back on track. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Take as much time as you need, @"peteauto"! We'll be one post away.