Megan Dropbox Community Moderator

Hey @"peteauto", welcome to our Community! Is the issue resolved now, or do you notice the same behavior? I'm asking because I'd like to see how to proceed here, and if you wish for me to reach out internally about this, or if it's no longer a problem. Let me know more, and we'll take it from there!

Hey @"David All Tracks", let's jump right into this! I went ahead and reached out to you via email, in order for us to investigate further. Reply back to me, and we'll take it from there. Thanks a bunch!

Hey everyone, thanks for reporting this! I went ahead and reached out to you via email, in order for us to investigate further. Reply back to me, and we'll take it from there. Thanks a lot. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"ccjc4sub", let me also jump here! I'd love to have a visual of what you described. Can you send me some screenshots of the behavior you mentioned? You can either copy and paste your screenshots here, or you can click the camera-like icon in order to attach them back to me. Keep me posted!

Hey @"SoundsEngaging"! Thanks for the update. 😇 If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hi @"BgRemove24h"​, thanks for bringing this to our attention. It sounds like access to your sharing was paused on your account. Have you checked this article to see if any of the files you're trying to share, or have already shared, breaches the Terms of Service? Keep in mind that I used your Community-linked email…

Hey there, @"Shell1" let's jump right into this! As a first step, I'd like to make sure that the app is fully synced. Would you mind checking the app's current syncing status, and let me know what it reports? Also, are you referring to individual photos, or folders? I'm asking in case you have somehow removed some local…

Hey @"candice3", sorry to hear about that! I just tested what you described on my end, and it looks like I'm able to create a folder once I select the designated path, name and then hit "Enter". I just tested what you described on my end, and it looks like I'm able to create a folder once I select the designated path, name…

Hey there, @"Guy m". Did you follow the steps that my colleague, @"Hannah" provided in her previous response? Did you come across any issues while doing so? 

Hey @"user71", let me also jump in here! As we mentioned before, and based on all the info we've gathered, it looks like you're dealing with a team folder. There are a couple of ways to resolve the situation you mentioned: -Either the admin of the team -that shared this folder with you- needs to use these steps, in order…

Hey @"wildman4", I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks!

Hey @"johnnyringo"! Can you also try updating the app to the latest stable version that came out yesterday, to see if that makes any difference? Also, have you tried quitting the app by right-clicking the Dropbox icon in your task bar? You can then select Quit Dropbox, then reopen it from your installed applications.…

Hi @"kevindstewart", sorry to hear about that! I'd love to gather some additional info regarding this. What is the OS you're using, along with the Dropbox version installed on the device? You can find this by hovering your mouse over the little Dropbox icon in your taskbar, next to your WiFi. Would you be able to walk me…

Hey @"kevindstewart", let's jump right into this! Let me start by saying that to upload large files to Dropbox, it's recommended to use the Dropbox desktop application rather than the website. The website has a 10GB file size limit, whereas the desktop app allows for much larger files to be uploaded directly into your…

Hey @"bkimball90", thanks for the heads up! Definitely keep an eye on it, and let us know if anything changes. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hi there, @"gahockeymom" let's jump right into this! The first thing I'd also suggest is checking your selective sync settings. Now, how do you access these? You should be able to click your little Dropbox icon in your taskbar, next to your WiFi. Then, follow these steps to access the app's preferences. Under your "Sync"…

Hey @"wildman4", let me also jump in here! One more thing I'd like to ask is for the Dropbox desktop app's current syncing status. Have you tried quitting the app by right-clicking the Dropbox icon in your task bar? You can then select Quit Dropbox, then reopen it from your installed applications. Let me know of any…

Hey @"Professor Twang", thanks for the heads up! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"lthibx"! As a first step, I'd recommend checking the desktop app's preferences under "Backups", in order to confirm that they don't have an active Backup for the device they're using. Once this is done, they can follow these steps, in order to revert the folder to its path. Let me know of the results!

Great news — this feature has been released! We appreciate everyone who helped bring this to life. This is part of what makes the Dropbox community special. 😇

Hey @"Cloudsoverkorra", thanks for posting here! If you're referring to @"Hannah"'s response, and accepted solution then yes, the process remains the same. If you need anything else, or if you have any questions let me know.

Hey @"johnnyringo", let me also jump in here! When did this issue first start happening? Would you mind walking me through the steps that you follow on your end? Do you right click on files and try to select them as "available offline" or is this their current syncing state? If you have any screenshots feel free to send…

Hey @"Gary K.", thanks for the speedy reply! Would you be able to send me the ticket number reference, in order for me to locate it on my end? 

Hey @"Gary K.", thanks for posting here today! You mentioned using a different browser when you notice this behavior. Does this usually resolve the issue? I'm asking because in this case it might be a browser-related case. Have you tried clearing your browser's cache by any chance? Let me know more, and we'll take it from…

Hey @"EasyEd", let me also jump in here! Here are the exact Dropbox mobile app steps that you'd need to follow, in order to create a shared link for a particular file. Can you give it a go, and then check on an incognito tab on your browser to confirm that you can only view this particular file? 

Hey @"westje"! The only Dropbox product that would match the description you provided is Dropbox Paper. However, you wouldn't be able to change the notifications for all collaborators on that document. If you have any other questions, let me know! 

Hi @"Scott B.14"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected.

Hey @"Rebirthing"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"podlike"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"lthibx", let's jump right into this! Do you wish to move the files entirely out of /Dropbox...Desktops folder back to the original /Users/<user>/Desktop, or keep them in both places? Provided it's the first one, have you tried copying the content, and then pasting it in the location that you want? If you do this what…