Megan Dropbox Community Moderator

Hey @"LadyMcb", I hope you're doing well! I'm just circling back to see if you saw our last reply. If you still need any help feel free to reply back to this thread. If your issue has been solved, let us know what worked for you!

Hi there, @"JBLee2468"! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help.

Hi there, @"Lizbethj78"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"david ******", happy Monday! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hey @"madebyporter", I hope you're doing well! Jumping here to check if everything is alright, and if you managed to resolve the issue and sync your files. Let me know more! 

Hey @"Kerry Farrell", sorry to hear about that! Was that a one-time incident, or have you noticed the same repetitive behavior before? Did you use a specific browser when this happened, and if so which one? I was also wondering if you could try to sign in using the audio challenge instead, and if the process is smooth when…

Hey @"AllanInCanada", thanks for posting here! I just into our system and I can see that you've successfully reached out to our Support team about this. Hang tight, and an agent will reply back to you, in order to investigate your case. Don't hesitate to get back to us if anything comes up.

Thanks for the heads up @"D P"! As previously mentioned by our Community Manager, I'm afraid these notifications are legitimate surveys from Dropbox, that can't be turned off right now. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Awesome news @"DB231113"! 😇 Thanks for the heads up. Wishing you a great week ahead, and don't hesitate to reach out if you need anything else. 👩‍💻

Hi @"aschusterp", let's have a look into this! Have you tried the same thing with a smaller file, and do you keep receiving the same error? Do you mind sending over a screenshot of the exact error message that you see on your end? One more important thing: Are you using the context menu to make the file available offline,…

Hey there, @"Tatergolf", thanks for posting here! Please describe the issue that you’re experiencing in as much detail as possible. If you have any screenshots of the issue feel free to send them over. Once we have more details we'll be able to assist and look into this. Let me know of any updates!

Hi there, @"disposableemail" let's jump right into this! Would you be able to walk me through the steps that you take on your end in order to update your account's billing info? Which subscription do you see when accessing your billing tab, that Mark provided? Do you get any errors? Let me know more, and we'll take it from…

Hey @"THEUSER404", thanks for posting here! Feel free to have a look here for some alternatives on how you can enhance the security of your account. If you need something else, or have any questions please let me know and I will be more than happy to help every step of the way. 

Hey @"David Hwang", thanks for posting here today! Reindexing is normal in order for the app to sync any local changes to your account online and vice versa. It's definitely expected when using an external SSD too. However, as @"Mark" pointed out it shouldn't take a long time. Keep in mind that this definitely depends on…

Hey @"Lucben"! All right, let's take a step back to ensure that we're on the same page every step of the way: Since you mentioned that this happens every time, can you clarify if the Dropbox desktop was uninstalled before you re-installed it again? Also, when you re-install the app, are you prompted to set it up anew? Do…

Hey there, @"Rob132", let me jump in here! I just sent you an email, in order for us to investigate further. Reply back to me, and we'll take it from there. Thanks a bunch!

Hi @"Gilly305"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"gordon99"! Can you send me a screenshot of the behavior that you mentioned when you try to sign into the app? Is it possible that the app is closed on your Dell device? Have you tried reinstalling the app, by any chance? You can always sign out of the app on all of your devices, uninstall it and remove any traces of…

Hey @"cachaito"! I just sent you an email, in order for us to have a closer look into this, and investigate further. Feel free to reply back to me, and send me your findings there. Thanks!

Hey @"ICPadmin", thanks for the heads up! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 😇

Hi @"joel-mic", thanks for posting here today! With the amount of files you currently have available offline on your ****** drive, this behavior wouldn't surprise me. Keep in mind that the performance of the Dropbox application starts to decline after reaching about 300K files, and with 3.6TB that might be even more…

Hi @"yazmina", let me jump in here! I used your Community-linked email address to search on our system, and I couldn't locate any tickets there. Did you manage to reach out to our Support, or should I send you an email, in order for us to have a closer look into this? 

Hey @"Lucben", let me jump in here too! If you end up trying the steps that @"Nancy" provided, let me know if you come across any questions. Or, if you have trouble with anything else, I'm here to assist, and guide you. 

Hey @"DB231113", let's see what we can do to resolve this. Sometimes, the antivirus (not only your firewall) or security software on your computer will block Dropbox from completing the startup process. To see if this is the issue, follow the steps below. Temporarily disable any antivirus or security programs on your…

Hey @"credtech", welcome to our Community! Would you mind sending me a screenshot of the error you get when trying to delete these files? I'd like to have a visual too. You also mentioned that they will not allow you to access Dropbox so you can delete the files from your PC. Do you mean that you no longer have access to…

Hi there, @"jtstarr" let's see what we can find together about this! That's an odd behavior you have going on there. You mentioned you've already tried uninstalling the app, but here's what I'd like for you to try. Access the app, and then click your "Account" tab. Once there click the gear icon on the top right part of…

Hey @"cachaito"! How do you overwrite the files? Can you walk us through the process, step by step? Do you drag-and-drop the files from your desktop to the Dropbox folder, for example? If you use the Dropbox app, it would also be great to know what happens when you overwrite the files from the web. If you could provide us…

Hey @"justin h.2", thanks for posting here, let's jump right into this! How long has this been an issue? Would you mind clarifying which app version you currently have installed, along with the app's syncing status? I just want to make sure you're not running a beta version of our app. You can find both by hovering your…

Hey @"rmhines", we appreciate you taking the time to share your thoughts with us. We'll make sure your voice is heard. In any case, if you need something else, please let me know and I will be more than happy to help every step of the way. Thank you!

Hey @"flatteryheavenclassic227", let me jump in here too! Do you get any specific errors when trying to access your content? Besides that, if the issue remains even after you quit the Dropbox app, then the problem might be related to your OS. Essentially, since the app isn't running, you should have access to your files.…