Megan Dropbox Community Moderator

Hey @"RaphN", thanks for the screenshot! Can you clarify how long the Dropbox desktop app has been stuck at 'indexing'? Also, do you have any 3rd party apps running on your computer that might be monitoring your files somehow? On a side note, have you tried adjusting your bandwidth settings through the app's preferences to…

Hey @"Tatergolf"​, thanks for the update! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way.

Hey @"RFB", thanks for posting here! I'm here to second what @"Mark" already said. Once you download, and install the Dropbox desktop app on your new laptop, you should be prompted to sign into an account. All you'd have to do would be to sign into the same account used in your desktop machine. If you have any questions,…

Hey @"spiels", thanks for the update! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 😇

Hi @"Vino91", let's jump right into this! When did you first notice this behavior? Also, is it present with all your Microsoft files, or just the Excel ones? Do you have any issues when you try to open the files from your account online? If you could also send me a screenshot of the pop-up message that you see on your end,…

Hey there, @"Brock A.1", thanks for posting here today! I will pass on your comments to the relevant departments so that we can further improve, and to ensure that your voice is heard. Having said that, can you clarify if you've taken a look at the relevant Help Center article here? Also, did you manage to resolve your…

Hey @"Christine_25"! Would you mind clarifying which app version you currently have installed on your computer, along with the app's syncing status? You can find both by hovering your mouse over the little Dropbox icon in your taskbar next to your WiFi. Feel free to send me a couple of screenshots of what you see in your…

Hey guys! Thanks for bringing this to our attention. Our team is aware of this, and actively looking into this. We'll update the thread once we have more info and new updates. Hang tight, and thank you for your patience. 

Hey @"jaseph18", welcome to our Community! I just sent you an email. I'll be happy to look into this with you. Reply back, and we'll take it from there. Thanks!

Hey @"frozenstein", did you manage to resolve the issue now? I'm assuming the culprit here might be the space on your C: drive. Provided that the issue remains, feel free to send me a couple of screenshots of the available space on the drive that you're copying from, and one from the drive you're copying to. 

Hey @"AmyM1"! Do you wish to keep these files as "online-only"? Can you make the available offline before trying to open them? What happens when you right click on your files inside the Dropbox folder and select the 'make available offline' option?

Hey @"renatomichel", I just sent you an email. I'll be happy to look into this with you. Reply back, and we'll take it from there. Thanks!

Hey @"sfeeley"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"jtstarr"! Quick check-in to see if you caught my last reply. Do you need more help? If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it. 

Hey @"credtech"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"atan87", thanks for the added info! Do you get the spinning wheel for both the cloud icon folders, and the green check ones, right? Can you try quitting the app and accessing these folders? Do you notice the same behavior then? You also mentioned that everything is accessible through the app. Are you referring to the…

Hey @"chzuck", let's jump right into this! As a first step, can you check the app's current syncing status to make sure it's updating properly? You can find this by hovering your mouse over the little Dropbox icon in your taskbar next to your WiFi. Do you right click on content inside your Dropbox folder, when you notice…

Hey @"Steelbreese", let's jump right into this! You mentioned that you've already signed into the mobile app. Can you clarify what you see there? I'm just trying to understand what's preventing you from seeing your content. Are you able to access your account's "Files" tab on our mobile app and see your files/folders? And…

Hey @"atan87", let's have a look into this together! When you say that Dropbox is syncing to a dedicated HDD, would you be able to give me more info about this? Is it an external backup that you've enabled, or a different configuration? As a test, if you add a file to your HDD can you check if it syncs to your account…

Hey @"mrswap", let me jump in here and confirm that @"D P"'s comment is correct. Keep in mind that if you notice the same thing in the future, I'd also love to have a visual of the popup message too. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"frank479"! That's what I like to hear (or read in our case)! 😇 Happy to see that your issue is now resolved! If you need anything else, give us a shout. 

Hey @"frank479", let's try something. Can you try signing out of the app, and then signing back in? Do you notice the same behavior after trying this? 

Hey @"Christine_25", let's jump right into this! When you download and install the desktop app on your computer, a Dropbox folder is created locally with syncing properties. The folder serves as a "mirror" since it syncs to your computer any files you've added to your account online, and vice versa. Is this what you're…

Hey @"JK", I checked and it seems that you tried creating a new email, but it ended up on our unmonitored inbox. I just sent you a new email. Can you reply back to me, and we'll take it from there. 

Fantastic news @"Paul C.32"! 😇 Keep an eye on it, and if you notice anything weird, we'll be one post away. Cheers! 

Hey @"jafnisa". I'm afraid this is our only alternative at the moment. You can always utilize referrals and earn up to 16 GB on a Basic plan, and up to 32 GB on a Plus plan, but I understand that this isn't exactly what you're looking for. If you need something else, please let me know and I will be more than happy to help…

Hey @"flatteryheavenclassic227", sorry to hear about that! When you say that this is a conflict between the two, would you mind letting me know how you noticed that? If you momentarily pause iCloud, do you notice a different behavior? Also, if you right click on your Dropbox folder and check its properties, how many files…

Hey @"TommieD", I'd be happy to look into this with you! Do you see a Dropbox icon in your menu bar, near your WiFI? Also, could you walk me through the steps you usually take to add these files to your account? To sync using the desktop app, you'll need to have it installed first. Once it's installed, you can open your…

Hi there, @"pietrovalelongo"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected.

Hi @"Mustafa" Kozanoglu! If you still need assistance, feel free to get back to me with the details requested. If the issue is resolved, we'd love to know what worked out for you.