Megan Dropbox Community Moderator

I'll see you there, @"Richard36"! 🙃

Hi there, @"Richard36", let's jump right into this! I'm happy to investigate further. I went ahead and opened a ticket on my end for you. You should be able to check your Community-linked email address for my email. Reply back, and we'll take it from there. Thanks a bunch!

Hi @"Peryton", thanks for posting here today! Would you be able to share some additional info with me, in order to help me understand your situation? Do you get any specific errors? Which browser do you use, and have you tried a different one by any chance? Keep me posted, and we'll take it from there!

Hi @"Paolo Decaroli"​, thanks for bringing this to our attention. It sounds like access to your sharing was paused on your account. Have you checked this article to see if any of the files you're trying to share, or have already shared, breaches the Terms of Service? You can also check out some of our FAQs on this page.…

Hi @"Bharat B.", thanks for posting here! You can use Dropbox with Outlook messages in a couple of ways: -To share a Dropbox file or folder in an Outlook email, go to Dropbox, right-click the item, select 'Copy Dropbox link,' and paste the link into your email. -To save email attachments from Outlook to Dropbox, download…

Hey @"Shortfuse01", let's jump right into this! I'm going to answer your Dropbox folder location question first. When using Dropbox for macOS on File Provider, you cannot change the location of your Dropbox folder. The folder is automatically moved to a default location in your user home directory at…

Hey @"johnweidner" let's jump right into this! Would you be able to guide me through the steps that you follow in order to create and then access the link? Does it happen with all of your Paper documents, or just some of them? Also, when did you first notice this behavior? Let me know more, and we'll take it from there!

Hi there, @"videoeditor2", thanks for joining our Community! Keep in mind that you can always use these steps in order to make your files available offline or online-only by default. Do you want to make all your Dropbox files "available offline"? If so, right-click on the Dropbox folder itself and see if that gives you the…

Hi there, @"albasdad", welcome to our Community! For starters, have you disabled the option "Start Dropbox on system startup" when accessing your app's preferences? I'm guessing you already have, I just wanted to make sure. Would you like to share some additional info such as the exact OS version of your computer and the…

Hey @"dm41", happy Monday! I was wondering if you've tried the steps that Mark provided in order to perform an advanced reinstall. If so, how did it go? Keep me posted!

Hey @"florismk"! Happy to see that the app is fully updated. If the files/folders are already set to available offline, then that'd explain why you don't have the option. Keep in mind that you can always use these steps in order to make to make your files available offline by default. If you need something else, please let…

Hey @"mostlybaffled", thanks for posting here! You can link a Dropbox personal account, and a Dropbox team account together, in order to be able to switch between the two. However, if you're talking about two individual accounts, or two different teams then the best thing you could do would be to sign out of each account,…

Hey @"lowenhamn"!, thanks for the heads up! Did that behavior happen while you're still on our beta version of the desktop app? Have you tried switching to the stable one, by any chance? 

Hey @"mifs1", let's see what we can find about this together! You mentioned that you do a backup to Dropbox. Is it safe to assume you're talking about the changes you make to the shared folder locally on your device? In order to check if this is due to a syncing issue, can everyone involved check the folder on Dropbox.com…

Hey @"betafu"! Thanks for letting us know more. Happy to see that your issue is now resolved! If you need anything else, just give us a shout. Thanks! 😃

Hey @"pbelingheri", thanks for the update! Does this happen with all of the files inside your Dropbox account, or just some of them? Have you checked your events page to see when the content was last edited? I'd appreciate it if you could send me a screenshot of the error you get when trying to access your version history,…

Hey @"uksteveharris"! After the Windows cloud files update, the Dropbox desktop app may re-sync content because the update introduces a new sync engine that requires a migration of your files to be compatible with the new Cloud Files API. This migration process can trigger a re-sync of your files to ensure everything is…

Hey there, @"pbelingheri", welcome to our Community! Have you tried using a different browser, by any chance? I'd like for us to exclude any browser-related issues first. Is this file yours, or a shared file? One more thing: do you notice this behavior when you select "Version History" or when you try to restore to a…

Hey @"iconem", thanks for posting here today! That is correct. You'd need to add them as part of your Dropbox account, and change their rights in order to add them as an admin. Once that'd be done, you can use the steps that Hannah has provided above, in order to have them update the team billing info from their admin…

Hey @"anjgiell1ott", thanks for the fast reply, and update! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 😇

Hey @"anjgiell1ott", let's jump right into this! Can you access your account's plan page, and send me a screenshot of what it reports? Also, you mentioned that you're using our Backup feature. Can you visit your Backups page, and let me know the status of the SSD drive? Does it show as active, or not? Let me know more, and…

Hey @"florismk"​, sorry to hear you're having issues with this. As a first step, could you let us know the app's current syncing status app as shown in your taskbar at the moment? Is the process stuck? Usually indexing takes much less than actual syncing, so you should be good soon. To expedite the process, have you made…

Hey @"cvhmanchester", sorry to hear about that! I know it might sound trivial, but have you tried restarting your device by any chance? If this doesn't work, I'd suggest you uninstall the app using these steps, and then reinstall it again. In addition to this, you also mentioned moving the matching directories from C: to…

Hey @"XCzaaa", let's see what we can find about this! When did you first notice this behavior? Also, could you clarify the size of the file and the type you're previewing, and if you've tried another network since you first noticed this? Keep in mind that the video or audio file must be approximately 105 minutes or less to…

Hey @"TomHHRS", sorry to hear about that! As a first step, could you let us know the exact OS version of your computer and the version and syncing status of the Dropbox desktop app as shown in your menu bar/taskbar at the moment? Just to confirm, has the update finished or is it still ongoing, and does the number of files…

Hey @"Sparky_McGuffin", sorry to hear you're having issues with this. Just for clarification, are you referring to the default settings for new files added to your account, in the Dropbox desktop application on this preferences page? Have you tried right-clicking the Dropbox folder in order to mark the entire folder as…

Hey @"James3410"! Do the files become available offline when you open your Dropbox folder, or do they simply have the blue syncing icon next to them? Is there a third party system accessing these files? I'm asking because there might be some processes on your computer that may look at files that you may not have manually…

Hey @"CSavage"! That'd work. If you know your connection speed, you can set your preferred Limit upload rate and Limit download rate. I'll be waiting for your updates!

Hi @"James3410", let's look into this! The arrows shown on the right top part of your files seem to be unrelated to Dropbox. Would you mind clarifying the app's current syncing status? You can find both by hovering your mouse over the little Dropbox icon in your taskbar next to your WiFi. If you right-click a file in your…