Megan Dropbox Community Moderator

Hey @"emet-selch", thanks for replying back to us! Is it possible that the files were never synced from your desktop app to our website? Do you see any signs on the events page that they were uploaded there? Also, can you try searching for any example file names to see what you'll find?

Thank you for all the info @"Daniel50"! I did some digging, and I was able to create a brand new ticket number on my end for you. I have re-escalated to our specialized team, so you can continue working with them. Don't forget to reply back to them as soon as possible, before your ticket closes due to inactivity. If you…

Hey there, Jason! No, I didn't receive your reply. But don't worry, I just opened a new ticket on my end for you. Let's solve this, there.

Hi @"Daniel50", I hope you're doing well! First of all, I am sorry to hear about that, and I'd be happy to see what I can do on my end to help! Feel free to let me know more in regards to your situation and the issue you faced when contacting our team. Any ticket numbers are, of course, welcome, so I can pass your comments…

Hi @"anavix", I'd be happy to answer this one for you! If you want to delete your files off of your Dropbox account, you can either select all of them from your Dropbox folder and delete them. Or you can do this via our website. Just keep in mind that you might want to keep a copy of any of your files before deleting them.…

Hi @"DaveW26", let's see what we can find on this! Can you try changing your password online, then trying to sign into your desktop app? Let me know how it goes!

Just to clarify, when you checked your events page, did you see any additions to said files? Have you also taken a look at your deleted files page?

Hi @"Byron Wiltshire", let me help! How long has it been since this message showed up? Let me know!

Hi @"AGriffey", I hope you're doing well! Have you checked to make sure your desktop app is running? If so, what's its syncing status, please? Keep me posted!

Awesome, @"MH-77"! Please check for my email, and reply back as soon as possible. Cheers!

Hey @"MH-77", thanks for bringing this to our attention! Would it be okay for me to reach out to you via email in order to investigate further? Let me know!

Hey @"Confusedashell"! Have you checked for any missing file names under your Finder/File Explorer on your device? Also, did you happen to empty your trash when the content was deleted? Let me know!

Thanks for the screenshot, @"IsaacGaz"! It seems that the Smart or selective sync changes didn't have enough space to take place, hence the error. Can you try making some space on the hard drive you have the app installed on and then trying to apply the settings again after exiting the app?

Hey @"mikeyparr", I hope you're doing well today! It sounds like you're referring to a shared folder, right? If so, were you the owner of the folder or a member? If I were you, I'd check to see if you have the option to add the folder back to your account. Can you give this a go and let me know how it turns out?

Hi @"IsaacGaz", I hope you're doing well! Can you clarify if you're using our Smart Sync feature or selective sync to remove the files? Also, where do you see the "Can't sync, not enough free space" message? Can you send me a screenshot? Keep me posted, and we'll take it from there.

Hey @"Ben", how are you today? Do you have an app on your phone that you can use to open them? Also, do you get any errors when trying to open them, and if so, can you send us a screenshot? Keep me posted!

Any time, @"ajborson"! If you have any other questions, you know where to find us! Happy New Year 2022! 🎉

Hey @"ajborson", could you send us the error you get when trying to open the files on your end? Also, in order for you to install our full Dropbox desktop app, you'd need to follow Microsoft's steps, in order to get out of the S mode on Windows 11. 

Hi @"ajborson", I'd be happy to help with that! So, the first thing you want to do is make sure that you see the updated version of the files online on our website. Is that the case? As for your Windows device, can you check your syncing status and the version that you have installed there? Lastly, since you mentioned…

It sounds like you've disabled the feature, @"kfast". If so, did you choose to "Keep content in folders on this Mac/PC" or "Leave content in Dropbox"? You should be able to move the files out of your Dropbox folder elsewhere on your machine. This will delete them from the site, but stay on your computer.

Hi @"Vcpomg777", welcome to our Community! Because the OP asked the same question, I've merged your post into this thread. Feel free to have a look at what has been said already, and let me know if you have any questions.

Hi @"kfast", let's see what we can do here! It seems you're talking about our computer backup feature. The steps to disable it can be found right here. Once you do so, your files and folders should be able to be moved back to their original paths once you do so. If you want to uninstall the app in the future, you should be…

Hi there, @"Tallguy924", welcome to the Dropbox Community! At the moment, as many as you want. There is no limit to the number of files and folders you can have, as long as you are within your overall storage space limit. If any other questions pop into your head, let me know!

Hi @"jaymeetee", that's what I was about to suggest myself too. I think it'd be wise to check in with Microsoft. Let me know if you have any other questions.

Hi @"oilemgolem", how's your Monday so far? It sounds like this is more of an Adobe issue than a Dropbox issue since it has to do with how they handle their permissions. However, it sounds like you might have enabled our computer backup feature. That could be what's causing the symptoms you've described. If you wish to…

Hi @"jaymeetee", I am glad to see @"Jay" could help you with this! If you need anything, you know where to find us. 

I am here to possible shine a light, @"AROS_NL". Would it be okay for me to reach out to you via email in order to see how I can help locate this charge? Cheers!

Hey @"AROS_NL", I'd be happy to help! If you upgraded using an iPad, then there's a chance that your subscription is administered by Apple. Can you try following the steps shown here? Keep in mind that if you see "Basic" under your plan page, that would mean that you don't have a paid subscription with us. Let me know the…

Great news, @"Dan47"! If you need anything, I'll be one post away. 

Hey @"roxyazar", welcome to our Community! Can you try searching for an example tag and sending me a screenshot of the results that come up? Thanks, I appreciate it.