Megan Dropbox Community Moderator

Hi @"Jennifer G.29", happy Monday! Is your app running and syncing? Can you check the syncing status, and let me know? Thank you! 

Awesome, @"javiindy"! Give me another shout if something comes up. Cheers!

Hey @"javiindy", how are you this Monday? As a first step, can you let me know your app's version and syncing status? Also, did the number of files decrease at all, or no? Let me know, and we'll take it from there.

Awesome news, @"gcutuly"! If you need us, we'll be one post away. Enjoy the rest of your week.

Hi @"Dan47", let's see what we can do about this! Can you please try out these steps and let me know how they work out for you? Keep me posted!

Hey there @"thecreativeoffices", I hope you're doing well. We don't suggest keeping Dropbox on external drives because it can lead to a variety of sync issues, including the one you described. If you want to preserve space on your computer, you could sync it to your root hard drive but utilize the Selective Sync function…

Hey @"gcutuly", I'd be happy to answer this for you! Your Dropbox icon should be next to your WiFi icon, and your date and time. You can also have a look at this Help Center article that explains how you can find your preferences. Can you give this a go, and let me know the updates?

Hi @"Turtle1994", welcome to our Community! If you have a paid plan and want to use Smart Sync on one of your devices, you can absolutely do that. Smart or selective sync settings are individually set-up for each device you have and do not reflect on others unless you change the settings manually. If you have any other…

Hi @"Philigi", welcome to our Community! In order for the people to be able to access the folder, they would need a Dropbox account. Generally, people can indeed be notified by email for weekly updated in their shared folders. If they don't want to create a Dropbox account, you can always try sharing a link with them.…

Hey @Srgreenwood, sorry to hear about this! I just sent you an email, in order for us to have a closer look into this. Please reply back to me as soon as possible, and we'll continue working on this. Cheers! 

I just sent you an email, @"The TechJedi"! Please reply back to me as soon as possible, and we'll continue working on this. Cheers!

Hi @"RogerCourville", thanks for posting today! There's no way for you to avoid checking your folders for online-only files if you want to change their settings. The best way would be for you to access the folder, select all the files, and change them to local. If you have any other questions, let me know!

Thanks for clarifying, @"The TechJedi"! What is the OS on the device you're trying to install the app on? 

Hi @"The TechJedi", how are you doing today? Let me ask: have you followed the steps provided in order to perform an advanced re-install on your device? How did it go? Let me know more.

You should be able to click the little camera icon on your response and attach your file there. Does that happen with specific file types only? Feel free to also have a look at this Help Center article.

Hey @"paris p." ! Have you tried to fix your files' permissions as shown here? Also, what's your app's syncing status? 

Great. Thanks for the update, @"jdt34"! Can you also send us a screenshot of what you see when trying to preview your Microsoft files? 

I contacted you at your Community linked email address. Is it the same one as the one you posted above? If not, feel free to check the one that's linked here. 

Hi @"Rodand", I'd be happy to answer this for you! The participants can either download our desktop app, which wouldn't have this limitation. Or they can download the file on their device and preview it that way. I hope this clarifies

Hey @"paris p.", how are you doing? I've merged your post into this thread because it echoes what you're trying to accomplish. Can you follow the steps provided here and let me know how it turns out for you? Thank you!

Hi @"jdt34", let's see what we can find on this! May I ask what OS and Dropbox app are installed on your device? Can you check it and get back to me? Thanks a lot!

Hi @"RebeccaCarter", happy Friday! You can check your emails and reply back to me as soon as possible! Cheers!

Hi @"JetMX LGG", let me see what we can find together on this. Have you tried changing the path of the folder? If I were you, I'd also check my selective sync settings to make sure no folder has this particular name. Want to give it a go? Thanks for checking. I'm waiting for your reply.

Hi @"Anonymous", welcome to the Dropbox Community. Thank you so much for taking the time to send this! At the moment, there's no way to do what you want to do and apply the settings to all of your files while also keeping the default zoom settings. Everyone here at Dropbox loves to know what our customers think, so if you…

Hi @"Luc Fortin", how are you today? Can you please try to locate the charge using the steps I provided in this thread? Let me know what you find.

Hey @"Robert K JSS Tech", happy Wednesday! Your feedback regarding our previews and files has been very valuable, and I will endeavor to make sure your voice is heard. We listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine. By the way, do you refer to a…

Hey @"James H.83", sorry to jump into your convo with @"Hannah"! Just to make sure we're on the same page, can you send me a screenshot of the app's status as shown in your system tray? While we're at it, I'd appreciate another one from the content of your Dropbox folder to check the syncing icons on your files if…

Hey @"RebeccaCarter", Thank you for your screenshot! How are you this Tuesday? No worries, I want to help as much as I possibly can. Can I reach out to you via email in order for us to look further into this? Please let me know!

Hi @"John Andrew", let's see what we can find on this! Can you give me some additional details on what you want to achieve? Are you referring to sharing permissions? Let me know more, and we'll take it from there.

Hey @"CoralCrust", thanks for posting your question here! The fact that the app and Dropbox folder are installed on an HDD could be causing this. Generally, it's preferred and suggested for the app to be installed on the device's drive. Can you let me know the version of the app you have installed on the device? Let me…