Megan Dropbox Community Moderator

Hey @"EMol1", I hope you're doing well! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hey @"Mr_and_Mrs_D", let's jump right into this! When did you first notice this behavior, and have you tried rebooting your computer and internet router at all? What about quitting and restarting the Dropbox app? Can you see which files are indexing according to the Dropbox desktop application? Are there any sync issues…

Hi @"paintSmart"! I'm going to need some additional tools, in order to look into this. This is why I sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks! 

Hey @"JonR"! Happy to see that your issue is now resolved! Giver us a shout if you need anything else, thanks! 🤗

Hi @"RonnB"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"gaylevangils"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hi there, @"tomdozier" let me jump in! Keep in mind that since we're on a public forum it'd be wise to not share publicly your personal info such as email addresses. Now, I think I know what the culprit here might be. Based on what you mentioned, you can sign in using your Gmail account, but says that the email is already…

Hey @"ay98182", let's see what we can find about this! Have you made sure that the folder has fewer than 10,000 total files in it? Keep in mind that files within deeply nested folders still count toward the limit. Have they tried from an entirely different browser, to see if the behavior persists? I'd also suggest that…

Hey @"larsd888", let's jump right into this! As a first step, please try to temporarily disable any antivirus software that might block Dropbox. Also, would you mind clarifying exactly which app version you currently have installed? I'm pushing on this since we have to make sure that you're not using a beta version, but a…

Hi @"JustAsking25"! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help. 

Hi @"carolelehr"! Thanks for the info, and for sharing what did the trick. Happy to see that your issue is now resolved! We'll be more than happy to see you around again, cheers! 😊

Hi @"AC727", thanks for posting here! Hope things are going smoothly! Just wanted to check if you still need a hand, and if you tried the suggestion that @"Mark" mentioned. If all's well, feel free to share what did the trick.

Hi @"stanleycarter"! 😇 Amazing news, that's what I like to hear! Well, or read in our case. 😛 I'll be one post away if you need anything else, thanks! 

Hi @"WCaplanson" & @"PiecrustUK"! I was wondering if you're still facing the same issue. If so, have you also tried to perform an advanced reinstall too? Let me know, and we'll take it from there. I'll try to help as much as I possibly can. 

Hi @"AC727", thanks for the info! Happy to see that your issue is now resolved! We'll be one post away if you need anything else, thanks!

Hey @"MrSuddenJoy"! No worries at all. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey there, @"Bonnie K.4"! Thanks for the added info, and happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 😇

Hey @"oreinar"! Take your time, and let us know of any updates. 😇

Hey @"kbonotis", it's my pleasure! If you need anything else, just give us a shout! 😋

Hey @"cyeager"! Thanks for letting us know about this. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"Bonnie K.4"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hey @"RonnB", thanks for reaching out to us. If you'd like to remove a previously linked device from your account, you need to delete it from your account settings here. Once the number of connected devices is below 3, you should be able to install and sign into the app on your new PC. I hope this helps, but if you need…

Hey @"bnevin", thanks for all the additional info here. Is it safe to assume that everything is back on track for now? 🧐 It sounds like this might be the case. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hi there, @"kbonotis", let's jump right into this! I'm running to the rescue here. 😆 And by running I mean that I've opened a ticket on my end for you, in order to help with this. Reply back to me as soon as possible, and we'll take it from there. Thanks a bunch! 

Hey @"Stanley777"! I just sent you an email in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks.

Hey @"DRALOKSHARMA74"! Awesome news. Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"DRALOKSHARMA74"! Do you get any errors when trying to sign into the account you used to join the team? You can find the support options available on the Support page. Keep in mind that your options might be limited since you're using a Basic account. In any case, I'm here to help, in order for us to get to the bottom…

Hey @"Stanley777", that's odd indeed. Just to make sure we're on the same page here: did you also try clearing the app's cache? You can find the option by accessing the Dropbox app, then click on your Account tab, then the gear icon and the option should be all the way to the bottom when you scroll. Also, what about…

Hey @"JamminJamjar"! I'm going to need some account-specific info in order to investigate further. Therefore, I'm going to go ahead and send you an an email in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks! 

Hi @"JamminJamjar", let's investigate further! If a referral is showing as ineligible on the Dropbox site, then it should mean that the referral user attempted to activate the referral from the same network as yours. Is this a possibility for the users when they activate that specific referral? You can also check this…