Megan Dropbox Community Moderator

Hey there, @"DRALOKSHARMA74", let's jump right into this! If I understand this right, someone invited you to join their Dropbox team with your personal account that you now have trouble accessing. Do you get any specific errors when trying to sign into your account online? How long has this been an issue? Also, have you…

Hi @"Stanley777", thanks for the info! Do you get the same results when searching for a file using your "Home" tab instead? If I were you, I'd try uninstalling the app and then reinstalling it again. Can you give it a go? 

Hey @"Stanley777", welcome to our Community! I've just tested this on my device and everything seems to work okay on my end. Have you tried to clear the app's cache from the settings, to see if that helps? Also, have you tried another WiFi network or searching for an item in a specific folder while you're connected to…

Hey @"Jack Nussbaum"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"AnotherConfusedCustomer"! I definitely understand, and I'm sorry to hear about that. Keep in mind that Dropbox has a no-refund policy. However, you might want to contact Dropbox Support directly for this. You can submit a ticket via this support page. Once you've sent your request, feel free to send me the ticket…

Hey @"PipoGialluisi", let's jump right into this! When did you cancel your current subscription through the Apple App Store? Has your account officially downgraded to a Basic plan according to this page? After your Apple subscription expires, you can then purchase a new Dropbox plan directly from the Dropbox website. Let…

Hi there, @"AnotherConfusedCustomer", welcome to our Community! I'll be more than happy to explain. When you download and install the desktop app, a relevant Dropbox folder is created on your Mac. That folder is a "mirror" of your account online. If you add/edit/remove files from it, then the changes reflect to your…

Hey @"ethankorvne"! As Neal mentioned, you'd need to reduce the drive's total usage, in order to have the 15 minute option. Let us know if you try it. If you need something else, I will be more than happy to help every step of the way. 

Hey @"rrstockertx", thanks for all the info, and screenshots! It might sound trivial but have you tried uninstalling, and then re-installing the app using the offline installer in this link? When you visit your account online are you able to see your desktop files there? What if you visit your Backup page? 

Hey @"gunrunnerjohn"! Happy to see that your issue is now resolved, and that everything is back on track. If you need anything else, we'll be one post away. Wishing you an amazing week ahead. 😇

Hi @"shelley3", sorry for our late reply here! Is it possible that you upgraded a different account than the one you're looking at? Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes? If you used our website, then have you tried using our self-serve look-up…

Hey @"rrstockertx"! I'm afraid we don't have access to external links due to security and privacy reasons. Can you attach them back to me by clicking the camera-like icon when you type your response? My end goal here is to better understand what's happening, in order to provide you with the next steps and help with your…

Hey @"gunrunnerjohn", let me jump in here! Can you please turn the Camera Uploads feature off and then turn it back on, to see if that helps? Also, if you open the Dropbox app, tap on "account", then on the gear icon and then on "clear cache", does it help at all? Thanks!

Hey @"Mark"! I'll definitely share this with our team. All the comments are quite helpful so if you have any additional thoughts feel free to share them with us. Thanks a bunch!

Hey @"bristolchoral", thanks for posting here! Your feature request for this is always welcome, however keep in mind that you're referring to a 3rd party software, and not directly to Dropbox. I will pass on your comments to the relevant departments, and I will do everything I can to ensure that your voice is heard. If you…

Hey there, @"Mindy5", sorry to hear about that! It sounds like you're experiencing what's described in this Help Center article, right? Have you tried to remove any unwanted shared folders or delete some of your content in order to bring your account below its allocated quota? Let me know more, and we'll take it from…

Hey @"LesaW"​, let's jump right into this! When did you first notice this behavior? Also, are you referring to the cloud icon shown in this article? If so can you follow these steps but instead of online-only, make sure your files are available offline? Also, would you mind clarifying which app version you currently have…

Hey there, @"jasonptaylor", let's jump right into this! Can you send me a couple of screenshots -omitting any personal info- showing your account's space when you check your notification center, and what you see in your dashboard too? While you're at it, can you also check your account's plan page online, and let me know…

Hi @"danielneotropico"! Thanks for sharing with more info with us about this, and I'm happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. Have a lovely weekend ahead,enjoy! 😊

Hey @"mrrichardlewis"! Happy to see that your issue is now resolved! Have a lovely weekend ahead, and let us know if you need anything else! 

Hey @"ethankorvne", thanks for posting here! If you access your Backup preferences in the desktop app, are you able to see the option there? Let me know more!

Hey @"ShalomAdmin"! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 😇

Hey @"cosmicmadman"! Would you mind clarifying your OS, along with the version of the Dropbox mobile app that you're using? Can you include a screenshot of the Camera Uploads settings in the Dropbox app along with your Dropbox permissions settings? (Note: These are settings for your device, not the Dropbox app.) On…

Hey @"ShalomAdmin"! I just replied earlier on this thread, but you might have missed my reply. Nudging you in case you didn't see it. You might want to give a go to the steps I've provided. If you have any questions, I'm here.

Hey @"Jack Nussbaum", let me jump in here! You mentioned that you had some login issues. Is it possible that you're checking the wrong Dropbox account? Also, one important thing: which platform do you check in order to locate the files? If you visit your account online, are you able to see the changes and does your…

Hey @"ShalomAdmin", thanks for reaching out to us. Would you mind clarifying what kind of plan you're currently using? I'm asking because it sounds like you might be in a locked state since you mentioned our Basic plan, but formerly had a team account. You can read more about this here. Provided that's the case, then…

Hey @"rrstockertx", let's jump right into this! When you say you can't login to the desktop app, can you let me know more? Do you get any specific errors when you try? When did you first notice this behavior? Also, would you mind clarifying the app's syncing status? You can find both by hovering your mouse over the little…

Hi @"kempec"​, thanks for bringing this to our attention. It sounds like access to your sharing was paused on your account. Have you checked this article to see if any of the files you're trying to share, or have already shared, breaches the Terms of Service? Also check out some of our FAQs on this page. The one titled…

Hey @"Berke Mert"! Let's try one more thing. Can you follow the steps mentioned here under the second section for "Dropbox would like to access files on a removable volume" and uncheck the box? I'd love to know if that changes things at all. 

Hey @"Azona"! I just replied back to you asking for more info. I'll see you there, thanks!