Megan Dropbox Community Moderator

Hey @"nnurthen"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"rcvergs"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"mgry", thanks for letting us know! Happy to see that your issue is now resolved! We'll be one post away if you need anything else! 🙂

Hi there, @"jumpinjackeroo", let's jump right into this! It sounds like access to your sharing was paused on your account. Have you checked this article to see if any of the files you're trying to share, or have already shared breaches the Terms of Service? You can also take a look here for more info. Lastly, how long has…

Hey @"suye_qishi" thanks for the clarification! So, if you're already using a Dropbox Plus, Professional, or Essentials plan you can indeed purchase a one-time 1TB add-on. You can only acquire it once. Here are the steps on how to purchase it. Always here if you need further help! 😊

Hi @"david91", thanks for letting us know! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 🤓

Hi there, @"suye_qishi" welcome to our Community! With Dropbox Plus and Professional, you get 2TB and 3 TB of storage respectively. Once you upgrade your subscription the storage space is a one-time addition that's immediately visible on your account. In regards to your second question, keep in mind that an individual…

Hi @"RebeccaIceQueen"! Happy to see that your issue is now resolved! You did an amazing ****** on your end too. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"Graham S.10"! Thanks for reporting this. I went ahead and reached out via email in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks! 

Hey everyone, thanks again for reporting this! Can you try again and let us know if you still face the same issue? It should be resolved now after the new mobile update. If you still come across the same problem, please update your mobile app, and try again. Thanks!

Hi there, @"pamelastudios", let's jump right into this! Based on everything that you described you're using two separate Dropbox accounts. Your Basic and team account should be two different ones. If you sign into your Basic account online, and visit this page you should be able to see what's taking up space there. You can…

Hey @"brendenbc" & @"chrismol"! Thanks for reporting this. I went ahead and reached out via email in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks! 

Hey @"MelvisWeb"! If you could quit it, and try again that'd be great. I'll be waiting for your updates! 

Hey @"brendenbc", thanks for the screenshot! 😊 Give me some time to investigate internally about this, and I'll get back with next steps as soon as possible. Thanks!

Hey @"brendenbc", no worries! We'll do our best to get to the bottom of this. Do you think you could attach a screenshot of the error message that you get in order for me to have a visual too? 

Hi there, @"paegas3", let's jump right into this! I'm happy to investigate further. I went ahead and opened a ticket on my end for you. You should be able to check your Community-linked email address for my email. Reply back, and we'll take it from there. Thanks a bunch!

Hey @"MelvisWeb", let me jump in! I found some steps online that you can search for and apply using your task manager in order to terminate your File explorer however I'm not sure this will be of any help. You can always give it a go. In any case, would you mind sending over a few step-by-step screenshots in order for me…

Hey there, @"brendenbc" let's jump right into this! I know this might sound trivial but as a first step, can you ensure there are two (or more) versions of the file to compare? If there's no other version, the UI may fail upon attempting to compare. Is this the first time this is happening? If I were you, I'd also try to…

Hey @"cyenx", let me jump in here! If you could uninstall, and reinstall and then give us a heads up that'd be amazing. If you notice the same behavior let us know. 

Hi there, @"ibaphd", let's jump right into this! If you're using our desktop app, that means that you have a local folder Dropbox in your File Explorer, and this folder is a mirror of your account online and vice versa. This means, if the app is 'up to date' what you see online should sync on your device, and vice versa,…

Hey @"InvaderZim", thanks for bringing this to our attention. If you quit the Dropbox desktop application entirely, is your File Explorer still slow when opening folders within the Dropbox folder itself? You also mentioned that you happen to use a few 3rd party apps that might be monitoring, backing up or syncing your…

Hey @"Eaglebreak"! I was able to locate your ticket number, and took over in order to help you resolve this. Please reply back to me, and we'll take it from there. Thanks! 

Hey @"Eaglebreak" let's see what we can find out about this! Did you upgrade through the Dropbox website, or through the app on a mobile device (Apple App Store/Google Play Store)? Other than your billing info still being visible on the page, do you still receive charges about your plan? Also what does you plan tab report?…

Hey @"ZachF"! Don't hesitate to share any updates with us. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hi @"WizardofVoz", thanks for posting here! I'd like to gather some additional info here, if you don't mind. Which Dropbox platform do you use (mobile app, desktop app or website)? Where did you usually see this tab, and what steps did you take to access it before? Keep me posted, and we'll take it from there!

Hey @"KROSJ", great ****** on the screenshots, thanks for that! So it seems the app is currently indexing files. Does the number there remain the same, or is it going down? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox…

Hey @"jvr1"​​, let's jump right into this! When did you first notice this syncing issue? Also, would you mind clarifying which app version you currently have installed, along with the app's syncing status? You can find both by hovering your mouse over the little Dropbox icon in your taskbar next to your WiFi. One more…

This idea has been closed due to inactivity. We appreciate your request, and feel free to share any other ideas that you may have. Thanks!

Hey @"KROSJ"​, let's jump right into this! When did you first notice this syncing issue? Also, would you mind clarifying which app version you currently have installed, along with the app's syncing status? You can find both by hovering your mouse over the little Dropbox icon in your menu bar next to your WiFi. I can see…

Hey @"ZachF", thanks for the added info! If you could also send me a few screenshots, I'd definitely appreciate it. I would like to see how it appears to be on your end. One more thing: when you access your connected apps online do you see "War ******" there?