Megan Dropbox Community Moderator

Hi @"lissa1", welcome to our Community! I was able to locate your active ticket number with our support team. In my opinion this is the best way to go on about this, since they have more advanced tools and account-visibility to help with your request. I just raised the email's priority to "High" to help expedite your…

Hey @"ZachF", welcome to our Community! Can you walk me through the steps that you followed in order to connect War ****** to Dropbox? When you access your account online, and then try to locate the third-party app in the Dropbox App Center are you successful? Feel free to send me a few screenshots if you have any, in…

Hey @"PatternJuggler"! In that case it seems the culprit here is indeed Firefox. I'd suggest that you clear the browser's cache, and also make sure that no plug-ins interfere when you use it. Let me know if that makes a difference. Thanks! 

Hey there, @"PatternJuggler", I hope you're doing well! I was simply wondering if it could be a browser-related issue. Can you also try editing your Paper document in a different browser like Chrome, or Safari and let me know if the behavior remains the same? Thanks!

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

Hey @"BreeDeCunha"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hey @"jfreeman"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hi @"BoomChakaLaka", no worries! I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks!

Hi @"Snowdog63", wishing you a happy Monday! Essentially this sounds expected since the file still isn't fully synced inside your Dropbox folder. However, since you're able to see it in Dropbox, then it might be wise to check with Illustrator again about this. If you need something else, please let me know and I will be…

Hi there, @"Tbonelive", welcome to our Community! Just to make sure we're on the same page here: are you talking about a Dropbox subscription or Dropbox Sign? Provided you're referring to the later one, have you tried following these steps? If so, then do you get any errors when trying to cancel your plan? What happens on…

Hey @"Donnie0106", I'd be happy to reply! Essentially you'd need enough Dropbox storage in order to achieve that. If you're using a Basic plan with 2GB of storage, then you wouldn't be able to upload a 233GB file to your account in order to share it with people. With Dropbox File Transfer the size limit of your transfer…

Hi there, @"Pegasus57", thanks for posting here! Happy to see that your issue is now resolved! Give us a shout if you need anything else. Wishing you a great week ahead, cheers! 😇

Hey there, @"bettyh"! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 😇

Hey there, @"walterbarbara", welcome to our Community! Happy to see that your issue is now resolved! If you need anything else, give us a shout! 😇

Hey @"Jeremy1959"! I'm here if you have any other questions. Wishing you an amazing week ahead. Thanks! 😇

Hey @"Barbara E.2", let's jump right into this! Can you try accessing your Dropbox preferences and changing the "Open Dropbox upon startup" in order to deselect and then select it again? Also, would you mind clarifying the Dropbox version that you're using along with the app's syncing status? You can find this by hovering…

Hey @"EKING99", I'd be happy to look into this for you! It sounds like the fact that you're all sharing the same network might have caused this issue. However, in order to investigate further I went ahead and reached out via email. Reply back to me, and we'll take it from there. Thanks a bunch! 

Hey there, @"Jknight", let's see what we can find about this! Just to add to what @"Rich" already suggested, did they create a brand new Dropbox account? You can also check this section of Help Center for more info and this FAQ right here. Let me know, and we can take it from there.

Hey @"Doonesbury", happy Monday! Feel free to do that, and if you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"Jorge M.16"! Does this only happen with this specific .zip file or other ones too? 

Hey @"Snowdog63", thanks for the screenshot! Essentially when you add a file inside your Dropbox folder it still exists there, it's with Illustrator that you can't see it. I'm wondering if this happens since the file is still syncing on Dropbox's end. When the file finally syncs are you able to open it with Illustrator? If…

Hey @"Jorge M.16", odd indeed. Can you try to clear your browser's cache and also try through an incognito tab or private browsing mode? Make sure to also disable any browser plugins that could be causing this. If you get the same error let me know! 

Hey @"Jeremy1959", thanks for the added info! Is it possible that you're confusing being a member of a shared folder, to being a team member? If you're seeing a Basic account then it means you're using an individual plan. You might want to contact the team's admin, or a member of the team and ask them to invite you to it…

Hey @"HOff"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey there, @"Christy6"! I'm just circling back to see if you saw my last reply. If you still need any help feel free to reply back to this thread. If your issue has been solved, let us know what worked for you!

Hi @"Larry95"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"raprod"! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help.

Hey @"deanwards"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hi there, @"Jeremy1959", welcome to our Community! Just to confirm, you're getting messages that you're out of space, even though you're a member of a Dropbox team, right? Is it possible that you're signed in to a personal account, and that you have two Dropbox accounts instead? Have you been invited to join the team…

Hey @"Jorge M.16", let's see what we can find about this! Are you talking about individual files, or folders? Also, does it happen with some of your content, or all of it? How large is the content you're trying to download? Just checking that it doesn't exceed our download limits. If you could also send me a screenshot of…