Megan Dropbox Community Moderator

Hey @"IMPORTADORA ROBLE", let's jump right into this! Can you clarify if you have any Backups enabled at the moment, as Rich suggested? Also, what do you see when you access your account's plan page? Keep me posted! 

Hey @"jerryp", welcome to our Community! Feel free to take a look at my colleagues response in regards to this here. If you have any questions, let me know!

Hey @"GaleAbraham", can you send us a screenshot of your file names, and how they appear at the moment? 

Hey @"cjbarnhart", can you send me a screenshot of the options you see, when you right click on a folder, or file within your Dropbox folder? Feel free to also send me one of the app's syncing status, and version. It'll help me get a visual. Thanks!

Hey @"Ovi A.1", let's jump right into this! Since you deleted the app, you should be good to delete the folder. However, here's what we can check, in order for us to be fully certain: The content in the Dropbox folder that you see in the CloudStorage location, does it have any syncing icons next to it? If not, then you…

Hey @"jakub_t", can you send us a few screenshots of the images as they appear locally on your device, and what do you see on the other end on the Dropbox website? 

Hey @"GaleAbraham", here you can see on the left part of the screen the Name column when accessing All files. And this is on the left, when you click Modified. Can you click on them, and modify how you want to sort your content?

Awesome news @"rws762"! If you need anything else let us know! 😎

Hi @"Alejandraescalantef", is it possible that you were using a different Dropbox account, under a different email address than the one you're using when you try to sign in? Do you have any other linked devices that you can use, in order to see your files there, and possibly download them? 

Hey @"Fakeemailcheck", can you send me a screenshot of the email address you mentioned, along with the body of the email, please?

Hey @"Homer", if you need anything else, give us a shout!

Hey @"FelipeP", I just sent you an email, I'll see you there!

Hey @"rws762", if you could give it a go, and then update us, that'd be lovely. 

Hi @"Fakeemailcheck", let's jump right into this! Can you confirm and let me know what's in these emails that you receive from Dropbox @"Email".dropbox.com? Keep me posted, and we'll take it from there!

If you could give it a go, and let us know that'd be amazing @"mblatz01"! If this doesn't work, we're here to try out the next steps. 

Hey @"Vicky8", it all depends on the actions the admin takes when accessing the account. if an admin signed in as a user and just viewed a file, the member might not be able to identify that. An admin on the team -even if it's not the same admin- could use the Activity log to see that. As a member, you can use the Events…

Hey @"Joshydubs", if the files preview online or when you export them to your phone without any issue, then it's not related to Dropbox. You should be checking with any of these apps, in order to identify what could be happening. If there was an issue on our end, the content wouldn't preview properly online, or when you…

Hi @"RonL", do you access your Dropbox folder, open and edit the files from there? Also, do you have any Backups enabled at the moment?

Hey @"rws762", I hope you're doing well! When you say that you have issues opening these files, can you let me know what happens when you try to open them? Do you get any specific errors? Also, do you see the option to make them available offline, when you right click on them? As for the error you provided, can you perform…

Hi @"Arielct", you mentioned that you tried to upload content on a different Mac at your office using the same upload speed. What was the app's speed then? Can you also attach a screenshot of the app's syncing status at the moment? 

Thanks for your speedy response @"It_Support_1234"! Do you use a Business team, or individual Dropbox accounts? I'm asking, because if it's a Business one, your admin should be able to contact Support, and inform them about this, in order for them to have a closer look. However, if you're referring to individual Dropbox…

Hi @"clarkie", if you were able to sign into the account, and saw both personal and work files, it all points out to you being part of a Business team. Is it possible that you created a new account, or have a different account that you used to sign into Dropbox with? 

Hi @"Joshydubs", you mentioned that when you used a different device, the files didn't have any issues when you tried to export them, right? If you preview these files online, do you have any issues with the way they look? Have you tried a different browser, to download the files by any chance? 

Hi @"It_Support_1234", thanks for posting here today! Have you tried to add the no-reply@dropbox.com to your email's contact list? Also, is it possible that you're all running on custom domains? I'd recommend checking with your IT team directly to confirm that none of the official Dropbox domains are being blocked by the…

Hi @"isotropy", thanks for reporting this back to us! Can you share some additional info that @"jstdbx" asked above? I would like for you to locate your Dropbox icon. It would be on the menu or task bar, next to your WiFi and hover your mouse there. That should give you the version of the app. If you could also let us know…

Hi @"mblatz01", thanks for the details! Keep in mind that his issue may be related to other applications on your computer that use the icon overlay and context menu functionality of your OS. As you are on Windows, please note that it has a limit of 15 overlay icons that Windows Explorer can load, and the operating system…

Sure you can @"TurquoiseWoman"! Take your time, and let us know of any updates!

Hi @"clarkie", thanks for bringing this to our attention. It sounds like you were deleted from a Dropbox Business team, meaning that your account was deleted. In order to reactivate the account, if it hasn't been longer than 7 days since the account deletion, and if the admin hasn't transferred the files to another team…

Hi @"honeycombk2000", do you use the same browser when you use your PC and your phone? Do you notice this behavior on multiple browsers too? 

Hi @"lombardc", did you try the steps I provided above in order for you to sign out of one account, and into the other one? If so, did you have any issues with this?