Megan Dropbox Community Moderator

Hi again @"Homer"! If you need access to two different Dropbox accounts on the same computer the best option is to create a second user account within your operating system for the second Dropbox account. However, you would need to log out of one user account and log in to the other account to switch Dropbox accounts. This…

Hi @"Joshydubs", let's jump right into this! As a first step, I'd like to know if you're downloading these files using a shared link, or if they exist in your Dropbox account. Provided that you're doing it a different way, feel free to let me know. Do you use the mobile app on your phone, or the browser? Keep me posted,…

Hi @"cm12345", thanks for posting here today! You should be able to swap the underlying document, if you follow these steps: Click on edit to edit a template and click on Next to get to the Place field page: -On the left side menu bar click on Documents. -You’ll see a thumbnail view of your document with “…” (ellipsis).…

Hi @"FelipeP", no worries, I'm here so that we can look into this! First of all, great job troubleshooting this on your end. What is the OS that you're using on your device? Is it the latest one? Also, do you notice the same behavior when you search for file types other than .pdf ones? Let me know more, and we'll take it…

Hi @"SuperetteStudio", let's jump right into this! Now, based on the first issue you mentioned about the previews of these files when they are available offline: it'll sound trivial, but have you tried rebooting your device? Feel free to also let me know the version of the app that you're using on your end. You can find…

Awesome news @"Mkbg"! If you need anything else, let me know. 

Hi @"jensu", welcome to our Community! When you say that you still have access to your files,through an API can you clarify if you are able to download them? If so, then we would suggest you download them, and create a new Dropbox account. Without access to the email address you won't be able to sign in to your account.…

Hi @"Vicky8", are you talking about Team files, or personal files in the member's space? You also mentioned that you're going through a similar situation as the OP here. Can you share a bit more info in regards to that? 

Hi @"gzamba", can you clarify the version of the app that you use at the moment? You can find this by locating your Dropbox icon on your menu bar, next to your WiFi and hovering your mouse there. It sounds like you haven't updated the app to the new Dropbox for macOS, right? If you have any available screenshots from your…

Hi @"Cyndi Lombardo", let's jump right into this! If I understand the situation correctly, it seems that you accidentally linked the wrong Dropbox account to your Mac, and you need to know how to use your personal account, is that correct? Feel free to correct me if this isn't your end goal here. Keep in mind, that you can…

Hi @"hughH", can you clarify the version of our app, that you use on your end? You can find this by locating your Dropbox icon on your menu bar, next to your WiFi and hovering your mouse there. If you could also send us a couple of screenshots of this whole process, in order for us to have a visual, that'd be lovely. Keep…

Hey @"Ninasada", sorry to hear about that! I'm afraid that Mark is correct. If you joined a Dropbox Business team, the admin is the one responsible for your files. He will need to restore the account, then remove you from it, so that you can go back to your personal account. They will need to remove you by converting your…

Hey @"Andrew" Smith, welcome to our Community! In regards to the behavior of the files on the device, and how slow they behave: may I ask, approximately how many files are you syncing via the desktop app? Is it more than our soft limit of 300K files? Can you perhaps use selective sync for folders you don't need locally on…

Hey there, @"Charles L.10", I'd be happy to help! If I understand your need correctly, it seems that you wish to export music files from your Dropbox account and mobile app, locally to your phone, is that correct? If not, feel free to clarify and let me know more. Have you tried following these steps, by any chance? Keep…

Hi @"Homer", let's jump right into this! Using Backup with 4 different user profiles is not currently possible with our Backup feature, I'm afraid. We appreciate your feedback, though, and I will pass this to our team. If you have any more questions, please let us know.

Hi @"mattpetrunak", let's jump right into this! If I am guessing correctly, it seems you're using our website in order to download the file, right? Do you get any specific errors, or do you see the file as incomplete? Keep in mind that a 126GB file would be too large, in order to successfully download from our website.…

Hey @"cher0228", thanks for posting here today! Have you by any chance tried to contact our Support team about this? If so, feel free to share your ticket number reference with me, in order to locate it on our system. Thanks a bunch!

Awesome news @"pritz54"! If you need anything else, we'll be one post away. 

Hi @"ukpoppet", happy Monday! Can you send me a screenshot of what you see on your end, please? 

Hi @"marime", usually this type of error stems from an antivirus program blocking the Dropbox access. Is there any way you can talk to your IT and ask them to temporarily disable it, or whitelist it for you?

Hi @"ABC_999", just checking in with you, to let you know that I was able to locate your ticket number on our system. It seems that the case has been escalated to our Specialized agents, in order for them to have a closer look into this, and identify what's happening. Hang tight, and if you need anything else, please let…

Hi @"djbkwon", thanks for the speedy reply! You mentioned in your first response, that these are changes that you made yesterday. What is the progress that the app has made ever since? Has the number of files that are seen on the first screenshot decreased? 

Hi @"ozlondon", let's jump right into this! Is there a chance, that you added the person to the folder directly, or shared a link for editing with them? Here's what you can try: follow these step on a brand new folder, in order to create a view-only link. Once that is done, you can proceed and disable downloads for said…

Hi @"AlwaysLearning", thanks for the screenshot! Aside from fixing the permissions of the files, have you tried quitting the app, then re-launching it again? If you could also send us a screenshot of your syncing status, along with the version of the app that you use, that'd be great! 

Hi @"cjbarnhart", can you try to quit the Dropbox app, and then try to open them? Do you notice any difference then? 

Hey @"Teddy Boy", I just responded back to you.

Hi anonymous, I just sent you an email, I'll see you there!

Hi @"dtivel", when you visit this page, do you see any added domains for your Business team? What about account capture? Is it enabled for you? 

Hi @"TeeSki", I just sent an email to your Community-linked email address, I'll see you there!

Hi @"ukpoppet", welcome to our Community! It sounds like an odd situation there. I did my research, and found these steps on Apple's side, that tell you how to change permissions for the path. Can you give this one a go, and let me know how it goes? Keep me posted!