Megan Dropbox Community Moderator

Hi @"bva974", I was able to locate the ticket number, that my colleague @"Jay" sent you, and it seems that you never got the chance to respond back when he asked for more info. Can you kindly check if you can locate it, and respond back? Keep in mind we can't delete your account, we can only help you rectify the error, so…

Hi @"langshipley", can you also send me a screenshot of the uploading process of your camera uploads, showing the number it's currently stuck on? 

Hi @"algusev2017", welcome to our Community! I'm afraid the desktop app isn't supported on Windows Vista. You can see more about the Dropbox app requirements here. If you have any questions, let me know! 

Hi @"Supanut L.", that's good news for now! Keep an eye out, and let us know how it goes. Also hey there, @"langshipley", I hope you're doing well! Have you tried any of the troubleshooting steps mentioned above, such as clearing the app's cache, signing out, or uninstalling the app and rebooting your device? 

Hi @"Steve Hoang", can you click on the blue hyperlink, and attach here the text of the exact error message? 

Hi @"robertojhd", thanks for posting here! Can I send you an email, in order for us to have a closer look into this, please? Keep me posted! 

Hi @"prb0310", let's jump right into this! Keep in mind that your type of Support depends on the Dropbox plan that you're using on your end. Also, Business teams are usually the only ones with phone support. You can see more about that here. Now, as for your storage space, can you also check the plan tab in your account…

नमस्ते @आशीष सोनी, इसे हमारे ध्यान में लाने के लिए धन्यवाद। क्या आप यह देखने के लिए अपने इनबॉक्स में no-reply@dropbox.com जोड़ने का प्रयास कर सकते हैं कि दोबारा साइन इन करने का प्रयास करते समय आपको कोड प्राप्त होगा या नहीं? साथ ही, क्या यह मान लेना सुरक्षित है कि आपके पास अपने ड्रॉपबॉक्स खाते से जुड़े ईमेल पते तक पहुंच है?…

Hi @"mairiclaire76", can I send you an email, in order for us to have a closer look into this? I can't promise you that we will be able to do something about this, but it's worth a try. 

Hi @"Thinkrgrl", let's jump right into this! You mentioned you'd like to see a feature, that would allow you to backup your mobile to Dropbox. Just to clarify, do you mean the entire mobile apps, contact etc, or are you referring to pictures that already exist on your mobile's camera roll? Let me know more! 

Hey there, @"Mohammed Y.1", how are you today? I've merged your question into a similar thread, just to keep everything under the same place. Feel free to have a look, at my colleague's response above, and let me know if you have any questions. I hope this helps! 

Hi @"dvanable", I hope you're having a great Monday so far! Would you mind clarifying the OS you're using, along with the Dropbox version that you have installed there? Also, when did you first start noticing this behavior? Let me know! 

Hi @"Gidgette", let's jump right into this! Have you tried to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure…

Hi @"vad876", I hope you're doing well! Can I send you an email, in order for us to have a closer look into this? Keep me posted! 

Hi @"no long usable ", let's jump right into this! Can you check the plan tab in your account settings, and let me know what it reports there? If you were excessively over your allocated quota, you'd need to delete a lot of files, in order to free-up your space. What about any shared content? I'd personally suggest that…

Hi @"Hunadi", let's jump right into this! As a first step, can you let me know the steps are you taking on your end? Also, which platform and OS do you use? Do you use our Dropbox for Gmail add-on? Let me know more, and we'll take it from there!

Hi @"bif" & @"R3alKrafty ", I'd be happy to help with this! As a first step, can you please let me know what your account's plan tab is showing? Also, did you start your trial directly through Dropbox, or within Apple/Google Store? Is it possible that you have two Dropbox accounts, by any chance? Let me know more! 

Hi @"mairiclaire76", welcome to our Community! The 6 digit security code is used when you access the Dropbox account from a different location for security purposes, so without access to the email linked to the Dropbox account, things might be a little tough. We also can't send the code to a different email address, I'm…

Hi @"olilemire", welcome to our Community! Can you walk me through the steps that you follow, when trying to share content to Slack, please? Also, if you could follow the steps mentioned at this Help Center article, in order to connect Slack directly to Dropbox, that'd be amazing. Keep in mind that it mentions, that if you…

Hi @"Epifeny", let's jump right into this! I'm not sure if this is possible, when using a third-party app, but I know it's not possible on our end. In order for this to work, you'd need to tag your file once it's uploaded through Dropbox. You can see more about this here. I hope this helps! 

Hi @"daynolism", welcome to our Community! The 6 digit security code is used when you access the Dropbox account from a different location for security purposes, so without access to the email linked to the Dropbox account, things might be a little tough. We also can't send the code to a different email address, I'm…

Hi @"William M.26" & @wishskys, let's jump right into this! Based on everything you mentioned, and if you're both using Mac OS, then the message refers to the beta experience for Dropbox for macOS on File Provider as described here. I can confirm that you're using our latest stable version 180.4.4912. It's described as…

Hi @"Nexxus", in this case can I send you an email, in order for us to have a closer look into this? 

Hi @"dianasimpson", have you checked that the emails you're receiving asking you to cancel, are going to the same email address, as the one you have linked to your Dropbox account? Is there a chance that you have two Dropbox accounts? 

Hi @"Medrod", yes, I would suggest that you give this one a go. There is no problem if no account has yet to be linked to the current device. 

Hi @"MBeaty" & @"Twist", happy Monday, let's jump right into this! It seems you're stuck on this process, where you're asked to log in, and then you're back on the same page. Is it possible that you're using a Basic plan? And if you are, can you check how many connected devices you have at the moment, and if they are more…

Hi @"Ynk", welcome to our Community! It seems, based on your screenshot, that the email is coming from an official Dropbox domain, it is therefore valid. You can see more about this here. If you have any questions, let me know. 

Hi @"Amina5555" & @"albert583", I hope you're doing well! Just to make sure we're on the same page here: are you talking about a Dropbox Sign charge, or a simple Dropbox plan upgrade? In any case, and if you're okay with this, I can send you an email, in order for us to have a closer look. Keep me posted! 

Hi @"Angie07", which platform do you use on your end, when accessing our Community? I'm asking, because you might need to request the desktop display of the site, if you're on mobile, in order to see this icon: Can you also let me know more, about your plan page, and what it reports there? 

My apologies @"dustinrwh"! I thought you were talking about a shared link, but checking again it seems it was a File Request. In this case, I'm afraid there's nothing that we can do, in order to remove the content you've submitted.