Megan Dropbox Community Moderator

Hi @"gastronautmike", welcome to our Community! That's odd indeed. Also great troubleshooting done on your end! Do you get this error when you try to preview any file in your account, or does it happen with a specific file type? Could it be that your ISP/router is restricting traffic to the following Dropbox domains? Let…

Hi @"JayC1", if you use an entirely different browser, do you get the same results there? What results do you get when searching for the Folder name, using our searchbar? Could you try copying or moving them to another location and let me know if they give the same error?

Hi @"rhstowe", did they create these folders inside their personal space? What you can do, is visit this page, and you should be able to prevent your members from sharing externally any content, unless it's with another member. As the page indicates: Limit who your members can invite to files and folders. Keep in mind this…

Hi @"dustinrwh", you should be able to delete the link following these steps. However, keep in mind that this would simply break the connection. If they managed to download the link's contents, they would still have access to it. 

Hi @"terri232", can you clarify the Dropbox version you're using on your mobile? Have you tried clearing your Dropbox cache -you can do this in the app's settings-, and restarting your phone? Also, just to make sure we're on the same page: do newly uploaded files show as HEIC when you preview them in the Dropbox app, or…

Happy to have helped @"Holinjer"! If you need anything else, give me a shout.

Hi @"CG16", let's jump right into this! If I understand your situation at the moment, it seems that you have a folder that's visible online, but not on the desktop app. Can you check your app's version, along with its syncing status, and let me know what it reports please? We need to make sure the app is running & updating…

Hi @"tdavis1", is there any chance that you locate the content, and move it back to the original path it was? If the file is moved back, that should usually do the trick. If you need to update the shared link, in order to "follow" the file on the path it exists now, then you would need to re-create it. 

Hi @"rastrodave", I would like for you to locate your Dropbox icon on the menu, next to your WiFi and hover your mouse there and let me know the version, and syncing status, please. 

Hi @"tiffanyk208", I just sent you an email, I'll see you there!

Hi @"Karl_1379", sorry to jump in here! Is there a chance that you might have a connected device? That way you should be able to download your files from there, and create a new account. 

Hi @"Bhas", did you have a chance to check my colleague's response?

Hey @"bluehenve", I hope you're doing well! When using Android, we try to name files based on creation time, however, that information is not always available. In cases that creation time is not available, we fall back to modification time for the file name. I hope this clarifies! 

Hi @"rastrodave", welcome to our Community! Can you clarify the OS you're currently on, along with the version of the Dropbox app that you have installed? Have you tried any troubleshooting steps on your end? Just asking, to make sure we're on the same page here. Let me know more!

Hi @"rhstowe", let's jump right into this! There is indeed a similar setting that you can utilize. If you access your Admin Console, then settings, you should be able to locate it under Top-level content management. You can see it right here, so that only admins can create top-level folders. I hope this helps!

Hi @"Crazy-TheRealOne", let's jump right into this! Keep in mind that the error message you mentioned, sounds like a Microsoft related one, and not directly linked to Dropbox. With that being said, have you tried to install our app, using our offline installer? If not, feel free to give it a go, and let me know of any…

Hi @"JayC1", let's jump right into this please! As a first step, can you let me know if you're possibly referring to a shared link? Is this where you downloaded files from? Also, where do you see this specific message? Is it online, when you try to locate the content? Let me know more, and we'll take it from there. Thanks!

Hi all, thanks for bringing this to our attention! We're aware of an issue with the sign in flow for certain devices - and our team is in the process of implementing a fix. Hang tight, and we'll definitely update you once we have any more updates. Thanks!

Hi @"dustinrwh", welcome to our Community! How exactly did you share the document with the company? Let me know more, and I'll be more than happy to guide you and let you know more. Thanks a bunch!

Hi @"Holinjer", how are you today? Quick answer coming your way: essentially this is exactly how it works. 😎 You can have different online-only/available offline settings for your files and folders on each device. As you said different storage, different needs. I'm glad I could help!

Hi @"yl4882", let's jump right into this! Do you get any specific errors on your end when this happens? What about other browsers, other than Safari? Do you notice the same thing there? Keep me posted! 

Hi @"tiffanyk208", let's jump right into this! Can I open a ticket on my end for you, in order for you to have a closer look into this with our Team? Let me know! 

Hi @"wpals03296", let's jump right into this! Can you clarify the version of the Dropbox app you're using on your Mac? Do you have enough hard drive space to backup the content locally? If you also happen to have a screenshot of the pop-up itself, that'd be amazing. Thanks a bunch! 

Hi @"CarlyKelley", I hope you're doing well! When you're working with files of that size, and any other bigger type of files, the best thing you can do is use our desktop app. The app handles bigger files better than our website does, so I'd suggest you try this. If you have any questions, let me know! 

Hi @"terri232", welcome to our Community! Just to make sure we're on the same page here: it sounds like you're talking about our Camera uploads, right? Did that happen after an OS update, or Dropbox update? Also, do you check the content locally in your camera roll, or inside the Dropbox app? If you have any screenshots,…

Hi @"moksahero", can I send you an email, in order for us to have a closer look into it? 

Hi @"DukeOfURL", let's jump right into this! When you say that Dropbox backs up most of these files, do you mean that you see them under your camera uploads, or have you created the necessary folders in your account? Have you tried manually uploading the content? Keep in mind that you might need to do this outside of your…

Hi @"FredNAnn", if you're the admin of the Team, you can see more as to how you can downgrade your plan here. All your files should be safe in this process. Now, if you're a member of someone else's team, you'd need to ask the team admin to remove you, and convert you back to an individual account using these steps. I hope…

Hi @"FredNAnn", let's jump right into this! Did you upgrade your account from personal to Business, or did someone else invited you to join their Business team? Let me know more, and I'll be more than happy to respond, and guide you through the next steps! 

My pleasure @"Julien38280"! If you need anything else, let us know!