Megan Dropbox Community Moderator

Hey there, @"ken s.29", let's jump right into this! I'm going to need to gather a few more pieces of info and get closer into what is happening. Can you let me know what you mean when you say it stopped working? What has happened exactly? As a first step, could you clarify the app's current syncing status and version that…

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

This idea has been closed due to inactivity. We appreciate your suggestion, and if you have another idea to share, please don't hesitate! 

Hi there, @"simontranspeed"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hi @"RickCarraher", I hope you're doing well! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hi there, @"Jaffboy1773"! I'm just circling back to see if you saw my last reply. If you still need any help feel free to reply back to this thread. If your issue has been solved, let us know what worked for you!

Hi there, @"designer69"! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help.

Hey there, @"Sherrema B."! Quick check-in to see if you caught our last reply. Do you need more help? If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it. 

Hi @"BobHaun13"! I hope you're doing well! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected.

Hey @"RLAZ"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hey @"davidhoch", happy Monday! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"DavidLNeel"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hi @"user07382", thanks for that! I just replied back to the email, I'll see you there. Thanks a bunch! 

Hey @"StrypheMedia", let's see what we can find together about that! Would you mind sending over a screenshot of your plan page, in order for me to have a visual of what it reports there? Is it possible that there are some shared files taking up space on your account or any active backups? Let me know more, and we'll take…

Hey there, @"user07382", welcome to our Community! Have you tried to contact Dropbox Support directly for this? If you open an incognito or private window, where you aren't logged into any Dropbox account, you can submit a ticket via this support page. Once you've sent your request, feel free to send me the ticket number,…

Hey @"AnnieJ"! It might sound trivial but have you tried signing out of the app, and then back again? If this doesn't work can you let me know the following: As a first step, could you clarify the app's current syncing status and version that you're using along with the device's OS? You can find the version, and syncing…

Hi there, @"michael_munson", let's jump right into this! Since you mentioned that you only wanted to be able to download an existing copy of your content to your external drive, then the following is what I would suggest. You can simply copy your entire Dropbox folder (the one located on your C: drive), and paste it on the…

Hey there, @"benrocca", welcome to our Community! I'm going to need to gather a few more pieces of info and get closer into what is happening. As a first step, could you clarify the app's current syncing status and version that you're using along with the device's OS? You can find the version, and syncing status by…

Hey @"Mocharuns", thanks for the heads up! Happy to see that everything is now back on track. If you need anything else, we'll be one post away, give us a shout! 😊

Hey @"NOCU"! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 😇

Hey @"jason_aubrey"! You did a great ****** with the initial troubleshooting steps. I'm going to need some account-specific info in order to look closer into this. I just sent you an email in order for us to investigate further. Reply back to me, and we'll take it from there. Thanks!

Hi there, @"Mocharuns", welcome to our Community! If you open your Dropbox app on your mobile, does everything look normal there? Also, could you check how much available space you have both in Dropbox, and on your iPad? While you're at it, could you also clarify your device's OS version and the version of the Dropbox…

Hi @"colsar", let me also jump in here! As a last resort, please try changing the file to online only and then available offline again to see if there's any difference with the behavior. While you're at it, feel free to check out this article too. 

Hey @"ilanagorelik"! I checked with our team about this, and unfortunately you can't submit your application if you don't currently reside in zone 2. You should only be submitting your current location on your application. I hope this clarifies, let me know if you have any questions!

Hey @"Toha57"! I can see that our agent replied back to your ticket back on December 1st. The ticket was closed after that due to inactivity. Can you check your spam/junk to see if the email ended up there? If you can't locate it, then you might need to create a new one. Keep me posted!

Hey @"LampAppSupport", thanks for the info! Circling back to two important details here. Can you follow these steps and let me know where the Dropbox folder is located in the device for the user facing the problem? Also, when you open the Dropbox folder and locate these InDesign files, what icons does the user see next to…

Hey all, I hope you're doing well! Thanks for bringing this to our attention. Our team is aware and actively working on this. We'll update this thread once we have additional info. Thanks a bunch!

Hey @"steveohm33" & @"bbuttii"! I just sent both of you an email in order for us to investigate further. Reply back to me, and we'll take it from there. Cheers!

Hey @"ehud", thanks for the update! It might sound trivial but have you tried signing out of the app, and then back again? As for your notifications online, you should be able to see them when clicking the bell icon usually located in the upper-right or left corner. Can you send me a screenshot of that too? Thank you!

Hey @"bbuttii", I'd be happy to help as much as I possibly can! I'm going to need to gather a few more pieces of info and get closer into what is happening before providing you with the appropriate next steps. Would you mind sharing a few additional things with me? More specifically, I'd also like to know these specifics.…