Megan Dropbox Community Moderator

Hi @"77002", is your Dropbox folder located in ~/Library/CloudStorage?

Hi @"felippeomgt", could you clarify the OS you're using? Also, do you run the latest update on Dropbox Capture? 

Hi @"PJV2023", do you have access to the account at the moment, in order to try and change the wrong address, using the account's settings? 

Hi @"Jovin", can I send you an email, in order for us to have a closer look into this? 

Hi @"adrian b.16", I hope you're doing well! Did you try quitting the app and relaunching it at all? Could you check if this persists after rebooting your computer? In any case, please keep me posted!

Hi @"ms99", welcome to our Community! Is it safe to assume you wish to know how to present a Dropbox file in Zoom, but you're having some issues? If not, then feel free to clarify more. Just to make sure we're on the same page, are these & these the steps you follow on your end? If so, could you send me a screenshot of…

Hi @"Wouter_33", the action is visible on your events page, however the backups we keep for safety can only be accessed for 30 days after the deletion. 

Hi @"Wouter_33", I'm afraid no. You should usually be able to see deleted files in your event list for up to 6 months.

Hi @"Wouter_33", let's jump right into this! Unfortunately, files deleted more than 30 days ago can't be recovered. Even if you paid for an upgraded plan, the extra recovery time would only apply to files deleted after the upgrade. I hope this clarifies! 

Hi @"Bruno MC", could you try to right click on your Dropbox folder, and send me a screenshot, please? 

Hi @"davidjeastman", we always keep an eye out on any possible issues our users mention, and try to troubleshoot and help as much as we possibly can. If you need anything else, don't hesitate to let us know!

Hi @"dengmam", sorry to jump in here! What happens when you try to input the info asked? Have you tried that?

Hi @"Joetta Rodriguez", have you checked if your Dropbox for Salesforce is up to date? If it's not, you can update it, using the info here.

First of all, great job on the troubleshooting steps you've followed @"GiftofGaby"! Can you locate the example file you mentioned above "Working America" inside your Dropbox folder, and right click on it in order to access its preferences and Get Info? Once you do, can you send me a screenshot of what you see there? 

Hi @"Joetta Rodriguez", when you say internal docs sent within your company, can you clarify how exactly you're accessing them? Can you send me a screenshot of the error, in order for me to have a visual? Also, provided the files are in your account, and syncing locally to the desktop app, can you try previewing them…

Hi @"jigoku", I hope you're doing well! I just sent you an email, in order for us to have a closer look into this. Thanks!

Hi @"felippeomgt", welcome to our Community! Does this happen every time you record an audio file, or with specific files only? Did you notice when this started happening? Keep me posted!

Hey @"Nandhini Ganesan ", thanks for the ticket number! I've passed your comments to the agent working on your issue, and also increased the priority to "High". Hold tight, and they'll get back to you, once they have further news. Thank you!

Hi @"rdb268", thanks for the added info! Out of curiosity, have you tried to rewind to a date prior to September 3rd, just to see if this changes things? Do you see the deletion of those files in your events page? 

Hi @"GiftofGaby", welcome to our Community! It sounds like you're facing something similar to the OP of this thread, am I right? Would you be able to let me know a bit more info on this, please? What is the OS you're using, along with the Dropbox version there? What is the exact issue you're going through? Keep me posted!

Hey @"short1981", can you attach a screenshot of the screen you see on your end, please? 

Hi @"EveryT", out team keeps a close eye on all of your comments. I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. Thank you!

Hi @"ScottMOz", we don't have any current news on this. We will make sure to update any relevant threads if and once we do. Thank you!

Hi @"CHH1", welcome to our Community! Is it possible that you are over our device limit for the Basic plan? Would you mind checking the connected devices section in the security page in your account settings, to double-check if you have 3 devices linked to your account already? If you only see two devices, please send me a…

Hi @"short1981", is it possible that the file size is too large, as the maximum supported size if 40 MB or 500 pages? Can you also try using incognito/private browsing mode without any extensions running, and even resetting your browser entirely?

Hi @"kristine03", can you ask the owner of the folder to remove you from said folder, and then re-add you? 

Hey @"kg2472a", let's look into this! Can you please send us a screenshot of the error you're getting after entering the security code in the app? Just make sure none of your personal info is shown there. If you happen to be running an antivirus or firewall on your computer, you can also try disabling them temporarily. Let…

Hi @"esmewang", on our end there isn't, but I'll definitely keep this thread open. That way, if any other user has any suggestions, or third-party apps that can do this, they can share them with you. Thank you!

Hey @"short1981", how are you today? Have you tried using a different browser altogether, or clearing the cache on your current one, and then trying again? If not, can you give it a go, and let me know how it goes? Thank you!

Hey @"rdb268", welcome to our Community! You should be able to see your deleted content when using Dropbox Rewind, including your folders. Is there a chance that the folders you're referring to, were shared content? Have you checked your sharing tab, along with your events page, to see if you'll be able to locate them…