Megan Dropbox Community Moderator

Hey @"rdb268", welcome to our Community! You should be able to see your deleted content when using Dropbox Rewind, including your folders. Is there a chance that the folders you're referring to, were shared content? Have you checked your sharing tab, along with your events page, to see if you'll be able to locate them…

Hi @"AEF", I just sent you an email, I'll see you there! 

Hi @"MotivatedMover", I'm afraid there's nothing we can do about phone Support, since the plan of the account doesn't support it. As for the folder, let's try one more thing: can you try to unshare the folder, and then share it again with them, just to check if they get the same error? 

Hi @"David B.191", let's jump right into this! Keep in mind that my message might be a little lengthy, in order to cover all of your questions. Firstly, you mentioned an argument of a much longer copied Dropbox link. Could you let me know more about this? Where did you see this? Do you use these steps in order to share the…

Hi @"DoctorRodrigo", I hope you're doing well! Keep in mind that the email is indeed an official Dropbox domain. You can see more about this here. Is the account used, or one with files in it, or one that you don't have access or doesn't have files to anymore? Keep me posted!

Hi @"AEF", my pleasure! Do you have the billing info of the Plus charge, in order to use our self-serve look-up tool, just to check if it's the same Dropbox account, as the one you're using on your end? 

Hi @"kristine03", sorry to jump in here! Just to clarify: are you able to see the content when you visit your account online? How exactly did they share the content with you? Did they add you, in order for you to be part of the shared folder? 

Hi @"AEF", thanks for bringing this to our attention. Did you upgrade from the Dropbox site directly, or via the Dropbox mobile app? Are you sure you're paying for the correct Dropbox account and that you don't have two of them? Feel free to let me know what your plan page reports too. Keep me posted! 

Hi @"Jovin", can you delete your current link, and then follow these steps, in order to create a new link through our website? Let me know if this changes things at all. 

I see @"mlayton619"! If you need anything else, just give us a shout. 

Hi @"esmewang", you could also try to sort your files by Size. That way you'll be able to locate all your 0kb files faster, and then delete them. 

Hi @"Jovin", let's jump right into this! Out of curiosity, which platform did you use, in order to create the link? If you check the file's Who has access setting, do you see selected the "Anyone with the link" option? Let me know more!

Hi @"Alkady", I just sent you an email, I'll see you there! 

Hey @"esmewang", sorry to jump in here! The safest way to go on about it would be either through the app, or through the website. As for the terminal, what kind of error do you get on your end when you try? 

Hi @"Charles S", I hope you're doing well! At the moment, we don't have any further news about this. We'll keep you updated if we do. Thanks a bunch!

Hi @"Alkady", welcome to our Community! Can I send you an email, in order for us to have a closer look into this? Keep me posted, and we'll take it from there! 

Hi @"JRMarc", thanks for posting here today! It sounds like you're using our website, when trying to create shared links, and the content menu isn't visible there. Can you confirm your device's OS and the app's exact status and version as shown in your menu/task bar? Have you rebooted your computer since you first noticed…

Hi @"ClayNewman", welcome to our Community! Please bear in mind that deleted and permanently deleted files don't count against your storage quota. Permanently deleting files after they have already been deleted doesn't free any more space in your Dropbox. You can find out more info about this here. Can you please take a…

Hi @"Victor28", let's see what we can find together on this! Could you also confirm if your Dropbox folder is located in CloudStorage? Also @"PaoloCaMe" & Victor, could you clarify the app's precise syncing status as we speak, and how long it's been like that? Thanks a bunch! 

Hi @"Aaronw", just a small clarification: online-only are the files stored on the cloud, and available offline are the ones stored locally. Therefore based on your screenshot, it seems that offline files work without a problem. Can you send me a screenshot of the error you see when you try to open an online-only file?…

Hi @"donghyun kim", let's jump right into this! Have you tried contacting our Support team directly? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure…

Hi @"Rob52", welcome to our Community! If I understand this right, it seems you're using our website, in order to delete your content. Provided this isn't the case, and you're using a different platform, let me know. When you say that it disappears, are you referring to the "Delete" button? Have you tried a different…

Hi @"Licoge", can you clarify the type of file this happens to? Is this behavior consistent throughout your files, or just some of them? 

Hi @"KJS-LES", just as a clarification: it sounds like everything is back on track for you, right? If not, let me know and we'll jump right into this! 

Hi @"Tigercomp", could you send us a screenshot of the pop-up message you keep receiving? Just make sure none of your personal info is visible there. Thanks! 

Hi @"SimonThursday", just to be clear: do you still have issues restoring your content? Have you tried signing out of the desktop app, just so that we can exclude that as a possibility of the device -specifically a program there- erasing your content? 

Hey @"Eumelchen98 " , are the Word files you're trying to edit saved in Office 2007 or later? If you access Word, and try to open the Dropbox file directly from there, does it change the situation at all? 

Hi @"Jendawick", sorry to hear about that! You mentioned this happens on all of your browsers. Does this happen with certain files/folders or some of them? Can you clarify the size and file type of content you're uploading? Keep me posted!

Hi @"mlayton619", there is a possibility this has to do with your browser, since the drag-and-drop it works on my end. Have you tried a different browser perhaps, just to check the behavior there? 

Hi @"awegner", Happy Monday! Based on what you described, it sounds like you're trying to add a shared folder to your Dropbox account, but it won't allow you to do so, because of the available space there. Feel free to clarify provided this isn't the case there. Can you let me know the size of the shared folder? Let me…