Megan Dropbox Community Moderator

Hey @"Mx07z", welcome to our Community! It's possible that you're experiencing this behavior on your account. Have you recently shared and files or links that could be a breach of the Terms of Service? Did you receive any relevant emails from Dropbox, on how to proceed? Keep me posted, and we'll take it from there! 

Hey @"loafyloafcakes", welcome to our Community! I just sent you an email, in order for us to have a closer look into this. I'll see you there, thanks! 

Hey @"GSBox", I hope you're doing well! Were you able to locate the email instructions that are automatically sent when this happens? You should have received some next-steps in order for you to resolve that. Keep me posted!

Hey there, @"twobeatkick", welcome to our Community! As a first step, can you clarify the version of the Dropbox app you're using on your device? I'm asking, cause I'd like to know if this is related to the behavior you mentioned or not. Do you use macOS for File Provider? If you also happen to have a screenshot of the…

Hey @Logjammin, sorry to hear about that! Also keep in mind, that it's far from safe posting your personal phone number, or any other details in a public forum, therefore I removed them for you. Do you have access to your Dropbox account at the moment? Have you checked the events page, and deleted files page as Walter…

Hey @"smileyriley", thanks for the info. I have to admit that 150GB is quite the size for the app to sync, but I also hear where you're coming from. I'd suggest for future reference that you may add the first one, wait for it to sync and the proceed to the second file/folder. As for the app being stuck: would you mind…

Hey @"dimaddeno", we don't have an ETA or any additional info about this. Trust that we'll definitely update this thread once we have additional info. Thanks! 

Hey @"smileyriley", welcome to our Communtiy! To answer your question: no there is no such setting. However, you need to keep in mind that file sync is a complicated process that includes more than just the transfer of the data. Please keep in mind each file is divided and compressed into hashed components, transferred via…

Hey there, @"nnayar"! I checked internally, and it seems that an agent has reached out to you internally via an email. Can you check your inbox, and respond to them there, in order to keep investigating? 

Hey @"Sta91", let's jump right into this! If I understand the end-goal here, that is to use our camera-upload feature, in order to backup your files, right? If not, feel free to clarify more for me. Now, as a first step, can you let me know the exact OS and Dropbox version you're using? Do you get any specific errors on…

Hi @"timothyantrimcarter", thanks for posting and sharing that with us! It's always helpful to see how you were able to solve and troubleshoot on your end, and that might be a tremendous help for someone else. Wishing you a great rest of your week ahead! 

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Hey there, @"KiaiKitty", I hope you're doing well! Raven summarizes your meetings, takes action items, and gives you live insights about your meeting by answering questions in real-time. It also serves as your infinite meeting memory which allows you to recall and extract any useful information from your past meetings. For…

Hey @"KBro67", awesome! Thanks for letting me know your ticket number. I was able to locate it, and see that an agent is already working on your case. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"j2762mm", sorry to hear about that, and I see where you're coming from! We definitely listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine. I wanted to ask if you're using macOS on File Provider, where your Dropbox folder must be located in…

Hey @"ralphiedee", thanks for bringing this to our attention. Are you missing other Dropbox right-click options or just the 'copy link' one? What's the sync status of the app when you hover over your Dropbox icon? Have you rebooted your computer since you first noticed this? If you have any screenshots, feel free to attach…

Hi @"ReddEmpress", I just sent you an email, I'll see you there!

Hi @"Scudda", I hope you're doing well! Give me some time to check on this internally, and see if there's any more info that I can provide. Thanks a bunch!

Hey there, @"Nevil", welcome to our Community! Have you tried checking the version history of the file, in order to revert to an older version of it? Can you give this a go, and let me know how it goes? Thanks a bunch! 

Hi @"garrettkajmowicz", sorry to hear about your loss. In order for our specialized agents to have a closer look into this, I sent you an email. I did this, since this would require some account-specific info on our end. I'll be happy to see you there!

Hi @"AK351", happy Monday! In order for our specialized agents to have a closer look into this, I sent you an email. I did this, since this would require some account-specific info on our end. I'll be happy to see you there!

Hi @"grushevka", I just sent you an email, I'll be more than happy to see you there!

Hey @"lyla30d", welcome to our Community! Let's start with the basics: how did the external party share these videos with you in the first place? Was it through a file transfer, shared link or even shared folder? If it was none of these ways, and it was a different one, let me know. Depending on the permissions you have on…

Hey @"Button10", wishing you a great week ahead! Since it's working when you use Chrome, but when you try a different browser, it doesn't then this means it has something to do with the browser you use. You can start by clearing your browser's cache. And even restoring your browser to its default settings and disabling any…

Hey @"Leilac", let's jump right into this! How do you try to upload these files? Do you manually upload them using the + sign, or using camera uploads? What type of files are we talking about? Let me know more, and we'll take it from there! 

Hey @"grushevka", no worries, I'm here to help as much as possible! I'd need some account-specific info in order to send this request to the relevant departments, so I think sending you an email would be a better idea. What do you think? Let me know more!

Hey there, @"sunnynycc", I hope you're doing well! I'd love to have some additional context here. Any further info such as the platform you're using to upload your files/folder from (website, desktop or mobile app) would be most helpful. Let me know more, and we'll take it from there!

Hey there @"GSBox"! Glad to know everything is back on track. If you need something else, please let me know and I will be more than happy to help every step of the way. Enjoy the rest of your week ahead!

Hey @"truebluekiwi", let's jump right into this! Did you check both your Dropbox account online, and your Dropbox folder for these files? When you say that "the history confirms the uploads" can you clarify the place you're checking? If I were you, I'd check my Events page at www.dropbox.com/events since it gives you an…

Hey @"KBro67", wishing you a great Monday ahead. If you ended up reaching out via email to our Support team, feel free to send me the ticket number reference, in order for me to locate it on our system.