Megan Dropbox Community Moderator

Hi @"oharaeservice", I just sent you an email, I'll see you there!

Hey @"Hakan B.", thanks for letting me know about that! Can you confirm that your desktop meets the minimum requirements for the desktop app to run normally? Have you tried completely uninstalling the app from the device and re-installing it anew since you first noticed this? Also, let me know if there's a particular…

Hi from me too @"WhyDoHumansNoLongerExist"! Keep in mind that computers sync directly with the Dropbox website, not with each other. To find where the problem lies, we need to check the device you used to update and add the content to the account. Can you send me a screenshot of the app's syncing status on that device, and…

Hey @"fathead7466", thanks for posting here today! I agree with David here. Keep in mind that when your content is deleted, and then restored the properties, and data of your file should remain the way they were before. If you need something else, please let me know and I will be more than happy to help every step of the…

Hi @"liv2party", I was checking with my Team on that, hence the tad late reply. Keep in mind that for security reasons, sharing an account with others is not recommended. Sharing Dropbox passwords with others also violates the Dropbox Terms of Service. You can see more about that here. As for your viewed links and their…

I just sent you the email, I'll see you there @"mfagerbu"!

Hi @"mfagerbu", can I send you an email in order for us to have a closer look into this?

Hey there, @"SlamDuncan", let's jump right into this! The first thing you want to do is to upload the file of your choice to your Dropbox account. If you use our desktop app, then the file exists online, and locally on your device, inside your Dropbox folder. Once you do that, you can share it with the other two people,…

Hey everyone, I hope you're doing well! I checked in with our Team, and it seems that the issue is resolved and everything is back to normal. If you still face any problems with this, let me know. Thanks! 

Hi @"Persi", troubleshooting on someone's behalf can be quite tricky, but I'll try to help as much as possible. Now, in regards to the context menu: has your employee recently updated their OS by any chance? I also suggest following the steps our Community Manager shared in this thread. As for the second issue, since the…

Hey @"GreyFox386", welcome to our Community! What operating system (iOS, macOS, Windows, etc.) are you using to send the email? As a test, can you try sending a few different file types (.pdf, .docx, .txt etc.). Does this issue occur on all file types?

Hi there, @"jamesalm", I hope you're doing well! Let's jump right into this. Are you forwarding these emails to your "Email to Dropbox" address, or are you emailing the address directly? It'd also help to know the email provider (Gmail, Microsoft, Yahoo, etc.) that you're using & also which email client (Outlook desktop…

Hey @"Persi", I'd be more than happy to help you with that! As a first step, would you like to share your OS, and Dropbox version with me? I'd also love to know what troubleshooting steps you tried on your end, in order for me to have a visual and guide you. Thanks a bunch!

Fantastica notizia @"Remagno75", grazie per avermelo detto! Se hai bisogno di altro, saremo a un post di distanza! -- Awesome news @"Remagno75", thanks for letting me know! If you need anything else, we'll be one post away!

Gotcha @"backendbro"! I was able to locate your ticket on our system. Hang tight, and an agent will be with you shortly. Thank you!

I see where you're coming from @"asiufy". To be honest, we don't have any plans to remove the limit for the time being. Simply because that's a soft limit, to make sure the app is working without any issues. The performance of the Dropbox application starts to decline after reaching approximately about 300,000 files. As…

Hi @"backendbro", thanks for checking a different browser too! It sounds like it's a Paper file we're talking about, right? Based on the error you received, it sounds like your sharing ability might have been temporarily suspended. You can find out more info at this Help Center article. Can you check your emails, to see if…

Hi @"asiufy", how are you today? Yes, if you follow the steps Amy posted above, your content will be removed locally, but seen when you visit your account online. The best way to get a file count would be to check your local Dropbox folder, by right clicking on it, and then Get Info. However, keep in mind that this won't…

Hey @"bleest", let's jump right into this! When you say that your Dropbox used to show up under your iCloud in Finder, what do you mean exactly? I'm asking, since iCloud is a different path, and one can't exist within the other. Can you send me a screenshot of the place your Dropbox folder used to be in? As for the second…

Hi @"Dropinanytime", I hope you're doing well! Can you clarify the version of the app that you're using on your end, please? You can either hover your cursor over the Dropbox icon in your system tray, or you can go into Preferences and see the version number on the General tab. I just want to make sure that you're using…

No worries at all, @"vesuvana". No need to download a different browser. Just to identify if this is something caused by Dropbox, the new OS or Safari, would you be able to access your Dropbox app, visit the settings of your account, and clear your cache? Let's see if that makes a difference. 

Hi @"Rebecca95", wishing you a happy Monday! Thank you for loving Dropbox, and sharing your thoughts with us. 🤗 Wishing you a great week ahead! 

Hey @"edumassu", do you mean the second icon on the right, as shown on your screenshot above? 

Hey @"ecarson123", thanks for posting here today! Would you be able to send me your ticket number reference in order to locate it on our system? I want to make sure it hasn't been automatically closed, and also pass my comments to the agent working on your case. Thanks a bunch! 

Hey @"Wipp", welcome to our Community! Out of curiosity, when did you start having this issue exactly? Were there any updates on your device/Dropbox app/Logic Pro app right before the issue occurred? Do you have any other Logic Pro files outside Dropbox that can be opened with no issues at all? Finally, what's the app…

Ciao @"Remagno75", benvenuto nella nostra Community! Puoi guidarmi attraverso i passaggi che hai seguito per connettere il tuo NAS a Dropbox? Lo sto chiedendo, perché il modo più semplice per eseguire il backup dei file in Dropbox su un NAS sarebbe copiarli (caricarli) manualmente lì. Già che ci siamo, vorrei che…

Would you be able to send me a screenshot of this @"Megrnorman"? I'm asking because I just checked on my end, and it seems to be working just fine. 

Hey @"Dan57", happy Friday, the weekend is approaching! I'll be happy to explain! The short answer is: yes, you need to wait for the account to downgrade to our Basic plan first. Once that happens, you can access our plan page, and choose the subscription that best suits you. As for the files, please be aware that if your…

I just sent you an email, I'll see you there @"kaylynn"!

Hey @"vesuvana", thanks for the screenshots! You mentioned that this happens when you try to save content from Safari. Just as a test, and to exclude this being a browser-specific issue, would you mind trying a different browser too, to see if you'll get the same response?