Megan Dropbox Community Moderator

Hi guys! I hope you're doing well! I checked with our Team and it seems that they are actively investigating this. We will make sure to follow up here once we have additional news. Thank you for your patience, and understanding! 

Hey @"Shadicxy", how are you today? Can I send you an email, in order for us to have a closer look into this? 

Hey @"heidiraquel", thanks for the details, and for walking me through the steps that you followed! I was about to suggest the same thing that you did. Here is what I would do: I suggest that you copy the valuable content that you have on your desktop to either an external hard drive, or somewhere else in your hard drive.…

Hey @"TO73", let's jump right into this! Are you referring to the verification email or our 6-digit-security code? I believe it's the latest one, right? If not, feel free to clarify. In any case, I'd most likely need to send you an email, in order for us to have a closer look into this. Let me know if this is okay. Thanks…

Hey @"Ravip", welcome to our Community! When you say that you messed up your main macBook folders, can you clarify a bit more about this, please? If you wish to disable your Backup, have you tried out any of the steps mentioned here? Keep me posted, and I'll help in any way you need!

Hey @"robncarin", if you use our desktop app, and use the root of the Dropbox folder to add content to your account online, these changes should also be reflected in your mobile app. If you need to check more in regards your Dropbox Backups when using your mobile, you'd need to check your backup page online. 

Hi @"JoannaM", what exactly do you see when checking your Backup page online? Is your Backup enabled, and if so are you able to locate your content there? Also, any screenshots that you have from your Backup content locally, it's more than welcome. 

Hey @"annml", I hope you don't mind me chiming in here! It might sound trivial, but in regards to the icons of your files/folders, have you tried restarting your device at all? Would you mind sending us over a couple of screenshots of the missing icons, in order for us to have a clear view?

Hi @"NickWalton", I'm afraid that choosing the non-Beta version isn't possible. As for everything you mentioned about sharing content, making content online-only and more, this is all expected in this version of Backup. And yes, you should be able to see your Backup when using your phone, if you choose to visit your Backup…

Hi @"Bruno87", I'd be happy to help! I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks!

Hi @"Sharifdata", welcome to our Community! I'm afraid there's not much that you can do. When a folder/file are permanently deleted, there is no way to recover them. I hope this clarifies!

Hi @"lcpang", let's jump right into this! If I understand this correctly, you wish to backup your screenshots into your Dropbox folder, but this doesn't happen anymore. Could you confirm that in the Dropbox desktop application preferences, the option for backing up screenshots is enabled? Let me know more!

Hi @"YS11", I hope you're doing well! Can you please let me know the app's exact status and version as shown in your menu bar? Also, could you try unlinking and relinking your account through the app's preferences? Maybe that will do the trick. Keep me posted, and we'll take it from there!

Awesome news @"GLSkunks"! If you need anything else, you know where to find us. 😎

Hey @"NickWalton", before I go ahead and let you know more about what you asked in your latest reply, I'd like for us to check if you're running the Beta version of not. If you access your Backup page online, do you see Beta to the right of Dropbox Backup at the top of the page? 

Hi @"daisypaws", how are you today? Have you checked this Help Center article, in order to add Dropbox as a location to your Files app, and then upload your content that way? If you come across any issues, don't hesitate to let me know. Thanks! 

Hey @"sarasheep", earlier you sent me a screenshot of the app's syncing status, which wasn't updated yet. Is it still the same? I'm asking, because I want to identify if that might be the culprit as to why you're not seeing your files locally. Also, I can see from the latest screenshot that the Dropbox folder only has your…

Hey @"NoirinS", what steps do you follow on your end when attaching the file? And do you attach it directly to your Word documents? If you could walk me through the process that you follow, I'd appreciate that. 

Thanks for the heads up @"marcelbrt"! It seems you're using our latest stable. Is it safe to guess that everything is now working as they should? 

I'm guessing that when you use the website to try and log into the account, you don't get any errors, right @"Antman7"? If you don't have access to our six-digit-security code, due to not having access to the email address linked to the account, then we'd need to have a closer look into this via email, to see what can be…

Hi @"marcelbrt", welcome to our Community! It seems you accidentally sent the wrong app version, so I'm not sure if the version of the app is 193.4... or 194.3... I'm asking because I'd like to clarify if we're referring to the beta version of the app, or the stable one. Also, I merged your post under a similar thread,…

Hi @"sarasheep", when you say that your files went offline, and are disconnected to Dropbox, what do you mean? Are you referring to the status of these files? Also, are you able to see your Mac files when visiting your account online? If you wish for your Downloads, Desktop and Documents to be connected to Dropbox Backup,…

Hi @"sarasheep", thanks for the heads up! Essentially, the initial screenshot you sent us, with the "unlinked" status, had to do with Dropbox Backup, not the app itself. Your app seems to be up and running, and still connected to the account, but the Backup isn't. If you access the app's preferences, and specifically the…

Hey @"geo108", welcome to our Community! Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? Are you able to connect to Dropbox using another network connection? If not, feel free to send me a screenshot of the Dropbox icon…

Hi @"Antman7", I removed your screenshots since they contain sensitive content. So, just to clarify: you can't sign in using both the old, and the new email address? Also, based on your screenshot, it seems you're trying to sign-in using Google Sign in, if I'm not mistaken. Do you happen to remember the account's…

Hi @"Devin_Cribb", thanks for posting here! I just opened a ticket on my end for you, and I'll be happy to see you there. Thanks a bunch!

Hi @"blegion47", thanks for posting here! At the moment Dropbox doesn't support ARM processors for Linux. Your feedback regarding our Dropbox desktop application has been very valuable and I will endeavor to make sure your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve.…

Hey @"aoife_foroige", let's see what we can find together! Does this happen with all of your shared links, or specific ones? Would you be able to send me a couple of screenshots, in order for me to have a visual too? Keep me posted! 

Hey there, @"igobiaza1", let's jump right into this! Would you mind trying once again? But this time I'd like for you to try to download the app using our offline installer here. Let me know of the results!

Hi @"jpg2esq", welcome to our Community! Would you be able to share some additional info with us, please? Do you face the same issue as the OP mentioned, or a different one? Also, do you try to upgrade directly using the Dropbox website, or through Apple/Google? Let me know more!