Megan Dropbox Community Moderator

No problem at all @"pawelswiader"! If you need anything else, give us a shout! 😎

Hey @"pawelswiader", amazing troubleshooting steps on your end! I'd also suggest that you try adding files in both of these paths, and checking if they sync to your account online. Also, the first screenshot shows syncing icons next to the files/folders so it seems to be the correct one. Not sure as to why you have two…

We'll do the best that we can, in order to help you as much as possible @"Bayashi1031". I'd like to have a closer look into this, but in order to do so, I'd need some account-specific info. Would you mind if I was to create a ticket number, and reach out to you via email? 

Hey there, @"giselbert74"! Would you also mind doing an advanced re-install on your end, in order to remedy this? 

Hey @"Ion Cebanu", welcome to our Community! I'd really like to know more details about this. You mentioned that the emails are using the address of one of your colleagues, right? Then it was also mentioned that Dropbox sends these emails, so I'd like to know what type of emails we're talking about, and the Dropbox email…

Were you the team admin in a Business plan @"Bayashi1031"? If that was the case, it'd show you a relevant error when trying to create an account. 

Hey @"yuliaUU", thanks for posting here! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. If you need anything else, let me know!

Hey @"rwright", would you mind enabling that feature to on, please? 

Hey @"rxiang", I checked and it seems the ticket was indeed marked as "solved" after some days of inactivity. However, I also checked and it seems you managed to create a new one, right? I appreciate your patience, hold tight and an agent will take over your request shortly. 

Hey @"Bayashi1031", can you try this link instead? Also, are you certain the old account has been deleted? Did you receive an email confirmation about it?

Hey @"ken_804", does the event page show only deletions in regards to this folder, or additions too? If you click on the blue hyperlink of the event, are you able to restore it by any chance? You should be able to have the option on the top,right part of the screen.

Hey @"nitinsirsat", thanks for the info! Did you -at any point- receive an email informing you about the status of your account? Feel free to check your spam/junk folder too. 

Hey @"jrubenstein1974", welcome to our Community! Would you mind clarifying your computer's OS, along with the version of the Dropbox app that you're using there? You can find this by hovering your mouse over the little Dropbox icon, next to your WiFi on your menu bar. If you have a screenshot of the error message you get,…

Hey @"anotherguywiththesameproblem", welcome to our Community! Here is a relevant Help Center article for all the possible reasons this can occur. In any case, I can log a ticket for you to this email address, so that we can check this further. Keep me posted!

Hey @"quocchinh", welcome to our Community! Are these folders shared ones, by any chance? Also, which platform do you use when trying to delete them? Let me know more, and we'll take it from there!

Hey @"Barrybl4ck", let's jump right into this! When did you first notice this behavior? Also, would you mind checking your plan page, and let me know the subscription you're currently using? Does this happen with all file types? Let me know more, and we'll take it from there!

Hey @"Baris Karapelit", let's jump right into this! Do you get the error when trying to upload the file using the + icon on your mobile app? If you're trying to upload the content a different way, feel free to clarify. Let me know more, and we'll take it from there!

Hey @"HansEA", let's jump right into this! Does this happen with your small Dropbox icon, the one next to your WiFi or the bigger one ? If you re-start the app, does it then work? Keep me posted, and we'll take it from there! 

Hi @"BanditLive", happy Monday! I just created a ticket on my end for you. We'll take it from there, and investigate further. Thanks a bunch!

If you need anything else @"sabaris", don't hesitate to give us a shout. Enjoy your Monday! 

Hey @"nadavs", I checked and it seems we have received your email. Hannah will get back to you as soon as possible. Have a great week ahead!

No problem at all @"logogogue"! If you discover the culprit don't hesitate to let us know. Thanks!

Hey @"mmreed", no worries, I'm here to help! I just sent you an email, in order for us to have a closer look into this. I'll see you there, thanks! 

Hey @"arrysaa", happy Monday! I just sent you an email, in order for us to have a closer look into this. I'll see you there, thanks! 

Hey @"Jim P.37", no worries, I'm here to help! I just sent you an email, in order for us to have a closer look into this. I'll see you there, thanks! 

Hey @"Jurij Nowickyj", I hope you're doing well! As Rich mentioned there has been a recent, small change as to how this works. I'll forward your feedback to the appropriate areas so we can continue to improve. If you need anything else, don't hesitate to let me know!

Hey @"Bayashi1031", sorry to hear about that! Do you get any specific warnings when trying to log into the account? Let me know more, and we'll take it from there!

Hey @"joedad000", sorry to hear about that! Do you get any specific warnings when trying to log into the account? Also, do you recall when was the last time you accessed your Dropbox account, by any chance? Let me know more, and we'll take it from there!

Hey @"rvenes", I hope you're doing well, let's see what we can find! As a first step, would you mind trying out these steps provided by my colleague, Nancy? If this doesn't work, don't hesitate to let me know. Thank you!

Hey @"eric2024Z", thanks for posting here today! We'd love to give you an ETA but we don't have one on our end. I'll forward your feedback to the appropriate areas so we can continue to improve. In the meantime, you can always use our "Share an idea" board, in order to create and share this idea with others. If many people…