Megan Dropbox Community Moderator

Hey @"ponge77", let's jump right into this! If you locate your local Dropbox folder, right click on it and check its Properties approximately how many files do you see there? Also, if you try to quit the app temporarily, and then access the same content do you notice a difference? Let me know more, and we'll take it from…

Hi @"Kabuki", welcome to the Dropbox Community! When you say "how often can I change those users" do you mean how often you can remove the existing members, and add new ones using these 3 licences for your account? If not feel free to clarify. However, if that's indeed the question, then that's up to you. There are no…

Hey @"DaleC", happy Monday! Thanks for sharing your troubleshooting steps, and also what helped you resolve your Files App and Dropbox integration. That could potentially help many users if they come across a similar case. If you need anything else, don't hesitate to give us a shout! 😎

Hey @"Duncan00", thanks for letting me know! Would you be able to hover your mouse over the little Dropbox icon on your menu bar, next to your WiFi and let me know the version of the Dropbox app that you're using?

Hey @"pawelswiader", let's jump right into this! You mentioned that the content you're looking for isn't in "the folder" but you can find them in your "Dropbox folder". Do any of these folders have any syncing icons there, that could help you identify which one is your actual Dropbox folder? You can also check the app's…

Hi @"Liviuv", thanks for bringing this to our attention. Just to make sure we're on the same page here: does it ask you for the 2FA code, or our 6-digit-security code? I am afraid that without access to the email address, it'd be tough to gain access to the account itself. Do you have any old, connected devices that would…

If you want to uninstall our app you can follow these steps in order to do it @"Roger K". Once you do so, you can then remove any content you don't need locally, without your files online being affected. As for the two Dropbox folders, are you referring to your latest screenshot? Is it possible that it's the same folder,…

Hey @"tjmiz", thanks for the info! If you add a really small file to your Dropbox app now, and check the website after a bit, can you see it there? Try to also make sure that all other apps are closed and that there's no antivirus, firewall, VPN etc. running, and then sign-out and of the Dropbox app and sign-in again.

Hi @"logogogue", if you noticed that this behavior remains the same even when our app is closed, then that indicates that it's not Dropbox-related. If it was our app that caused it, the issue would resolve the moment our app was closed. Is it possible that you have many files within said folder? 

No problem at all @"mrBeep"! Have a lovely weekend ahead,enjoy! 😎

Hey @"nitinsirsat", would you mind clarifying when was the last time you accessed your account and when did you try to log-in again this time around? 

Hey @"Kare Lindahl", thanks for posting here! Do you simply see "2 files are unable to sync" whether you hover your mouse over the little Dropbox icon, and if you click on the same icon too? If you could also clarify your app's version, and how long this has been happening for, I'd appreciate it. Let me know more! 

Hi @"arrysaa", I did just that and it seems that we're trying to rectify this for quite some time. I was also able to locate one of your latest ticket number -#23494369- and it seems that it closed due to inactivity, and the troubleshooting wasn't continued there. I'd like to send you a new ticket, in order for it to be…

Hey @"mrBeep", I hope you're doing well! If I understand this correctly, you wish to know if you'd be able to sort content by their file type when using the website, is that correct? You can sort files via two options, 'Order' and 'Show’, by clicking on the column header. If you click on ‘Show’ it will display your content…

Hey @"tjmiz", I hope you're doing well! I'd like to ask for some additional info such as: when did this start happening? Also, would you be able to clarify the device's OS, and the Dropbox version you're using on your end? Lastly, do you see any progress in the number of files that the app is syncing? Let me know more, and…

Thank you so much for all the info regarding your local and Dropbox space @"rwright"! You mentioned that you're already using our online-only feature. If you access your Dropbox folder, does the folder/file icons show the relevant online-only icons? If you have a screenshot of the content inside your Dropbox folder, feel…

Thank you for clarifying @"Bm22782"! And I'm assuming you're using these steps when creating a shared link, right? 

Take your time, no need to worry @"andydbarker"! Just give us a shout and let us know the results once you've tried it. Take care!

Hi there, @"KH18", let's jump right into this! If I understand this correctly, it sounds like you wish to download your entire Dropbox content using the website, am I right? If not, feel free to clarify for me. I'd definitely suggest our desktop app, since it'd make things simpler. But since you want to use our website,…

Hi @"andydbarker", let's jump right into this! It might sound trivial, but have you tried uninstalling the app temporarily? Once you do that, please re-start your phone, and then install it again. If you notice the same behavior then, please let me know. Thanks a bunch!

Hey @"Bm22782", thanks for posting here! I'm assuming this is a consistent behavior with all of your shared links, and it's not isolated to one specific shared link, right? When did this start happening on your end? Keep me posted, and we'll take it from there! 

No need @"SmartOM"! I just sent an email to your Community-linked email address. I'll be happy to see you there, thanks!

Hey @"SmartOM", in this case can I send you an email in order for us to have a closer look internally?

Hey @"theeconomist1", after checking your ticket number it seems the ticket is marked as "pending". Also, I see your point, however the desktop app usability starts to decline if you have more than 300K downloaded locally on the device. Keep that in mind. As for the issue you mentioned here about syncing being interrupted,…

Hey @"sabaris", do you have a small Dropbox icon, next to your WiFi on your task bar? If so, then would you mind clarifying the app's syncing status at the moment? Have you also ensured that there's no antivirus, a firewall or even a VPN/proxy setting that could be causing this? 

Hey @"SmartOM", have you also tried performing an advanced re-install by any chance? If not, please feel free to give this a go. 

Hey @"sabaris", thanks for the reply! However, a few things are still not entirely clear to me. You mentioned that the app can't be opened. Do you get any errors? What is the behavior you experience on your end? Please feel free to be as detailed as possible. As for the Dropbox folder, as mentioned above it would…

Hi @"sabaris", welcome to our Community! It seems you're having some problems with the app when using it with your Windows 10. Would you mind clarifying what you mean when you say that you wish to move it to File Explorer? The app should automatically create a Dropbox folder in your File Explorer by default when you…

Hi @"Nicholas M.5", if you momentarily try to pause GoodSync, and just use Dropbox, do you notice the same results? Do you still get the same conflicted copies? One more thing I'd like to ask is if both Dropbox and GoodSync use the same path to sync content, or if the latter has their own folder, like Dropbox does. 

Hi @"MrsPibbX", in one of your screenshots here, I can see a Paper Docs folder. I don't know if you've mentioned you checked this, but would you mind taking a closer look there, to see if you get any results? Is the file there, by any chance?