Megan Dropbox Community Moderator

Hey @"LMP1984", I just checked on my end and it seems the option for me is right there. I'm not on iOS 17.5 though. What about you? It might sound trivial, but have you tried re-starting your mobile at all? 

Hey @"anazacco", it might sound trivial, but have you tried re-starting your device, please? 

Hey @"helppppp", when you're using your Mac, do you use the website or the app in order to share content? What happens that prevents you from sharing content? 

No problem at all @"anastrophe"! I'll be here if you have any updates!

Hey @"Nathan S.16", you mentioned this isn't consistent and it happens with some files, while others aren't affected, right? Do you think it'd be possible to trigger it, and send us a couple of screenshots, in order for us to have a visual too? I also tend to believe this is linked to the OS, and not Dropbox directly,…

Hey @"anastrophe", thanks for the screenshot, and added info! It looks like this is directly linked to your OS, and not Dropbox-specifically. In any case, your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I'll forward your feedback to the appropriate areas so we can…

Hi @"LMP1984", welcome to our Community! Would you mind sharing some additional info with me, such as the exact steps you follow on your end, in order to send "send a photo to Dropbox"? What is the OS you're referring to on your mobile? Keep me posted, and we'll take it from there!

Hi @"DARIEN", let's jump right into this! Would you mind clarifying the OS you're using on your PC, along with the Dropbox version that you have installed there? Both of these reasons that you mentioned sound possible when it comes down to a re-sync of the content inside your Dropbox folder. Also, from what you said it…

Hey @"helppppp", thanks for joining our Community! It sounds like your shared links might have been banned. Let's check if that's the case. How long have you been getting this error? Did you get an email from Dropbox informing you about this perhaps? Let us know more and we'll take it from there. 

Awesome news @"rvenes"! If you need anything else, we'll be one post away, so let us know! 😎

I just sent you the email @"Teddy73", I'll be happy to continue there. Cheers! 

Hey @"Ajay796", thanks for posting here today! Do you have access to the email address linked to the Dropbox account you're trying to access? If so, could you try adding no-reply@dropbox.com to your inbox in order to see if you can receive the email when attempting to sign in again? Let me know more, and we'll take it from…

Can I send you an email in order for us to have a closer look into this @"Teddy73"? 

Hey @"Xariel", thanks for the screenshot! Would you be able to also check the app's preferences, and more specifically your Sync tab to check if the Dropbox folder path is the same one as the one you see on your screenshot?

Hey @"zoe m"! Would you be able to send me a couple of screenshots of the content you see on your end, when trying to attach files from Dropbox? Also, when did this start happening? 

Hey @"Teddy73", have you also tried to opt into the beta by signing up for Dropbox early releases? If not, can you give it a go? 

Hey @"rwright", I just sent you an email. I'll be happy to see you there!

Hey @"PianoBench", let's jump right into this! You mentioned that your friend edits the .rtfd file and moves it to another shared location. Do you mean that the file is moved in a different shared folder, or the same one just a different hierarchy? Do you notice this behavior only when it comes to .rtfd files? If you have…

In this case, can I send you an email in order for us to have a closer look into this @"rwright"? 

In that case, can I send you an email in order for us to have a closer look into this @"nitinsirsat"? 

Hey @"Kathrine3"! Have you taken a look at our naming conventions or automation options? They might suit your needs, and you might be able to adjust the files, and make them work. If this doesn't work out for you, then I'm afraid you'd need to individually rename the files. 

Hey @"Teasy", I hope you're doing well! Are we referring to the Dropbox desktop app or mobile app? If we're referring to the mobile app, have you tried clearing the app's cache, by any chance to see if that helps at all? Have you tried the steps Hannah mentioned here? Let me know more!

Hey @"zoe m", yes that could be the culprit there. You could try exporting the file from the Dropbox app locally, and then attaching it to the email that way. 

Thanks for the update, @"Teddy73". Can you also confirm that Dropbox has full disk access? Is that already done?

Hi @"Teddy73", let's have a look together here! Do you have any external drives connected to the computer in question/Dropbox app perhaps? Also, can you check the properties of your Dropbox folder, to identify how many files you have there? I'm simply asking, because you'd need less than 300K files, in order for you to be…

Hi @"zoe m", welcome to our Community! Would you mind clarifying the OS version you have installed on your mobile, along with the Dropbox version that you have there? Could you try disconnecting the app from this page and reinstalling it again? Keep me posted!

Hey @"ponge77", does it help at all if you close the app temporarily, and then try to access your Dropbox content? Or do you notice the same behavior? 

Hey @"adlbrk", let's jump right into this! Does this happen only when you use your Android device? If you try to create a file using our website, are you able to do so? Also, do you have the relevant LibreOffice or Microsoft app installed on your mobile app in order to do so? Let me know more, and we'll take it from there!

Hey @"rwright", the setting takes a little time to update in the backend, so please wait for about 5 minutes, then restart the Dropbox app as follows: Click the Dropbox menu in the system tray or menu bar of your computer. Click your profile picture or initials. Click Quit Dropbox. Start the Dropbox app from the…

Hey @"Duncan00", thanks for the heads up! Can I send you an email, in order for us to have a closer look into this?