Mark Super User II

So, can I ask a few? Some may appear obvious but I suppose that's what I'm looking for here! * Why do I need Dash? What does it do? Whats the advantages of it. I don't want 'rock star DJ movie director' rubbish. I want how it helps ME as a person/teacher that has all his docs within the Dropbox eco system * Whats the…

@"Sajaaa" wrote: Can you help me with that Mine are not going well You need to explain what the issue is first 🙂

The level of detail of searching depends upon your (paid) plan: https://help.dropbox.com/view-edit/search-content

Without the recovery words or an already connected device there is no way to get access to the account: https://help.dropbox.com/installs/dropbox-passwords-faq "To add an extra layer of security, Dropbox Passwords uses devices you’ve already connected to confirm new devices you want to connect. If you don’t have access to…

@"islandnomads" wrote:I still don't understand, however, how I could've been faithfully updating that file for months without it syncing? Because if Dropbox isnt running - i.e. in the menu bar at the top, then there is no syncing. Dropbox isn't able to upload and download without the application running. You are simply…

Check at https://www.dropbox.com/account/security to make sure you can see what devices are connected and remove unused ones, Also on one of the restored files open up the Previous Versions menu to see which device deleted it - it may be that the date shown is inaccurate

No it should work happily without as long as those things are configured correctly. If they are not set up correctly then applications wont work.

What is Events showing as @"Rich" asked?

If Dropbox isnt showing at the top @"Marcus_VG" then it even running - and so the firewall etc. isnt disabling as the software isnt open. 

No thats the right way to the folder, but, doesn't mean Dropbox is running. There should be a Dropbox icon at the top of the screen near the clock. If there isn't its not running. So there is no syncing. Rerun it from Applications folder or via www.dropbox.com/downloading

You need to cancel the trial. Let Dropbox totally downgrade you after it says failed payment a few times. THEN upgrade at www.dropbox.com/plans

Hi @"islandnomads" Is Dropbox running when you hover your mouse over its icon? What does it say if it is? Are you editing and opening the file inside of Dropbox and not another location?

Dropbox would accept .lnk or URL files BUT that would be it - it would only upload that file and not the thing it was pointing to. Have you searched file *.url files? Where is it you are going to upload this file? How are you doing it?

Hi @"anniecdigitals" My guess is that they are not logged in to the same email that you sent the link to OR they are using a different machine with a different Dropbox logged in and its picking that log in up instead. 

You will need to contact Dropbox for assistance via www.dropbox.com/support and ask for help.

@"Oliefan" wrote: Hi, I have a similar problem but can't find any edit button. Instead it us written "verify your email address", which I can't do anymore since my email adress us no longer valid. So how can I change the email address associated to my Dropbox account? The easiest thing to do is set up a new account. You…

That looks like you are trying to upload a shortcut to the folder and not the actual folder. 

Dropbox sends email reminders but sometimes end up in spam. You need to contact Support and ask for help: www.dropbox.com/support. Note that they only work Monday through Friday. Help info: https://help.dropbox.com/plans/refund

Hi @"linguos" Dropbox can only work on and upload files inside its own folder. So, there is no way of doing what you'd like it to do. Even with the option to upload and save desktop / documents etc. to Dropbox this moves those actual directories over and puts hidden shortcuts where they originally were. 

Hi Arne Have you looked at the backup page as has already been suggested? www.dropbox.com/backups

It sounds like your sharing capacity has been removed for some reason. You need to contact Support at www.dropbox.com/support and ask them to check and remove the block.

Shared folders use up everybody's Dropbox - so if it was in your account it used your data. You need to delete the files from www.dropbox.com/home AND / OR leave the Shares from www.dropbox.com/share

https://help.dropbox.com/view-edit/add-a-watermark

You've not said why. However, chances are you need to ask them to give you a new link. If they have disabled it/deleted it etc. there is nothing anybody can do bar them.

@"Inas" wrote:Hello. In my case, I bought a brand-new HP laptop from a reputable store, but I haven't taken advantage of the promotion of 100GB extra. How can I get benefit from it? can I get an assistant to fix it? I really appreciate any help you can provide. You need to have had Dropbox preinstalled on the device. If it…

Have you paid for the full Dropbox subscription with the 3 licences as the error says?

I dont think that is possible, however, you'll need to contact support at www.dropbox.com/support OR try searching your emails for messages from no-reply@dropbox.com - as you have to validate the change of email so you'll have a confirmation of it

They still need to do email verification 🙂

@"tanejayogita" wrote:i am a basic user and i want to restore my deleted files You will need to do it manually per file as per https://help.dropbox.com/delete-restore/recover-deleted-files-folders

@"DebAg" wrote:I think I have resolved it - I have managed to delete the files! Many thanks for your time. Thats exactly it DebAg 🙂 A deleted account doesn't automatically delete the data from shared users. So its just a case of deleting them manually.