Mark Super User II

@"BenDBX" wrote:Hi @"Brambles", Thanks for checking in. We're still looking into it, but I'll let you know when we have an update! Can it not be escalated to update the Status page? This issue has been going on now since last Wednesday but still isnt on the status page? 😞

@"NopeBob" wrote: As it appears from the above conversation that you are recommending recovery from other services, does that mean Dropbox has lost the data belonging to this class of user? How long ago did you last log on? If it was over 12 months all data is removed for inactivity. 

If they are the owner you probably cannot delete it either. The only other option would be to create a new account with a differing email.

Without them doing the above there is no way to change it. If they dont, wont or cant the only alternative you have is to set up a new account. Dropbox wont change this for you because that account is owned by the person. If a company wants admin rights over things they need to be paying for a Business plan which gives…

Dropbox needs to be running to sync. It should auto start up unless you've altered this. Possibly worth reinstalling and seeing what happens? www.dropbox.com/downloading 

Have you checked if Dropbox is running on your PC? What does it say if you mouse over its icon on the status bar?

Dropbox doesnt remove space from people for referrals unless they have been known to abuse the system. Same for other space such as getting started etc. However, a lot of other quotas are time limited AND do not transfer between accounts if you have multiple ones. You can see whats happening to quota at…

@"Kim28" wrote:Ticket #24028509 i really needed the money, is there any chance i can get my money back? You need to do what has already been stated. Dropbox only refunds where only legally required and it cannot be done that here as its an account issue. You need to contact Support using the information already posted…

@"Jethro51" wrote:someone else's image downloaded to my phone from the cloud. Nice. This isnt Dropbox that has done it - because Dropbox doesnt download and sync photos (or in fact any file at all) to mobiles. It is one of the biggest complaints people have about the product on mobile. So, if the file is on your mobile its…

You can link two accounts together if one is a paid business one via https://help.dropbox.com/account-access/link-unlink-two-accounts Note that it has to be a paid BUSINESS one (i.e. a minimum 3 user licence) to apply to that. Paid accounts dont. My suspicion is that as its not in the default Dropbox location its not…

Hi @"ashleyjoeann" As you are not on a paid account (the Lenovo one is a free one) and you are signing in and out are you moving the Dropbox directory to a different place on the Mac each time? I suspect that is why it isnt working as the cloud only sync needs to be in the specific place for it to work (Cloud Storage…

@"riptide344" wrote:I tried to log into my account and it does not recognize my email ID and asks me to create a new account. How long ago did you last log in to it @"riptide344" ?

Hi @"mr78" It should still be in their accounts, however, they wont be able to add/edit or amend the files unless they upgrade to get more quota. They will be able to download it to their local devices though. 

Hi @"Jillian123" That is something you will need to ask Christie or Jessica direct. I'd suggest dropping them a message on the Champions Slack channel 🙂

I assume this is for Dropbox for Business so you will need to contact www.dropbox.com/business . The sales team should be able to help

As an individual that is the maximum capacity you can have. You would need a different plan, probably with more seats: www.dropbox.com/plans show all available options

Hi You get the person to go to www.dropbox.com/account and change the name and email associated with it - the person who had the account initially needs to do this as they own the account (it may send an email to confirm the changes).

Why cant you? What is it saying or doing? What is the process etc.? We need more info here - remember we cannot see over your shoulder. 

Yes thats right. You can move it via https://help.dropbox.com/installs/move-dropbox-folder

You need to install Dropbox wherever and then put all of the data you want to sync pointed at \Dropbox\UserFolder. Note that Dropbox will install its program files to C:\ and that cannot be altered, but, you can change the Dropbox directory folder via the advanced install options. 

Hi @"Steve R.8" Dropbox will only sync what is inside of the Dropbox directory. So to have it sync to Dropbox and to your home computer (and viceversa) you need to be saving the data to Dropbox.

@"pMarie" wrote:I had the same question, which your answer does not answer. Does the black button with white dot equal on or off? This option is on: If the bar is white and button black it is off.

Is the email account active? If so you need to contact support via www.dropbox.com/support. Do this while logged out - even here (the forums). Consider using an incognito window to do so

File requests actually works really well - *whispers* its one of the upgrades to Dropbox I really do like! 🙂

You need to link the accounts first via https://help.dropbox.com/account-access/link-unlink-two-accounts

When you have set up the new devices you have accidentally activated Dropbox backup. You can see the info on that here including how to disable and delete: https://help.dropbox.com/organize/dropbox-backup-faq

Hi @"Zacheo Murry" The rules on this have changed since the initial thread was made in 2021. It is against the Terms of Dropbox to have multiple people on one account. Using this as such can cause an account to be disabled which results in it being lost including all data and not recoverable. For your project to work you…

If Events is blank its back to what @"Rich" said before - either the account is brand new OR it has been cleared for inactivity. All support options are listed at www.dropbox.com/support which is account dependent. Note that there is no incoming email support for any level of Dropbox account - even Enterprise. Everything…

@"BilboBaggins67" wrote: Is anyone on here able to help me recover my account or my files? If its over 12 months its unrecoverable. The terms and conditions do state this and Dropbox does send multiple emails over many months before it does so. A quick easy way to check is via www.dropbox.com/events - what does that say or…

How long ago did you last log in, however @"BilboBaggins67" ? If it was over 12 months the data is removed for inactivity and not recoverable.