Hannah Dropbox Community Moderator

Hey @"-caffeinated-", sorry to see that you're still having this issue. I see that Nancy had reached out to you via email, but the ticket was closed due to inactivity. Since the issue persists, I'd suggest reaching out to our support team directly through this page. Our team will be able to look into your issue in a more…

Hey @"Colin Krueger", do you see the same error when trying from a different browser or a private browsing window as well?

Hey @"ncsts", if it's just an orphaned shared folder, I would suggest making a copy of the folder and then sharing it with the people you want. That way, the person who makes the copy will be the owner and can give whatever permissions they want to the rest of the members. I hope this helps!

Hey @"supernaut", you don't need to enable backup to accept the shared folder, this is something you can skip. However, even if the folder is 2.01 GB, you still won't be able to add it to your account. If you need to access the folder, you'll need to ask them to give you a "can view" link instead, like Mark suggested. And…

Hey @"Stevo481", do you see anything related to those files in your events page?

Hey again, @"__sarah__", can you please check and let me know if the folder these files are in, is an actual folder or perhaps an alias/shortcut to the folder?

Hey @"supernaut", if you need help enabling backup, please send us a screenshot of the options you see along with which folders you are trying to choose, but can't, so we can have a look too.

Hey @"jrbartlettjr", if your backups page is empty, you should be good. I would suggest following these steps, though, to calculate the size of any folders, shared or non-shared, you have in the account, to see which ones are taking up your space.

Not automatically, no. You can do it the way you described before, though, and you should be good!

You should be okay deleting and re-uploading everything. Just keep in mind that if you want all the files to be in one folder, I would suggest first creating the folder and then uploading all the files in it. I hope this helps, but if you have any questions, let me know!

Hey @"Hypochondriac", thanks for reaching out to us. Access to the email address associated with an account is required in order to regain access, but I would suggest reaching out to our support team directly about this. To do so, open a private browsing/incognito window on your browser, go to this page, fill out the form…

Hey @"jrbartlettjr", thanks for reaching out to us. What's your used space, if you take a look at the plan tab in your account settings? Is it possible that you have any shared folders in the account? Shared folders also take up space.

Hey @"Mohamed ali", thanks for reaching out to the Dropbox Community. Is it possible that when you signed in to the Dropbox app, you signed in to a different account? That's the first thing I would suggest looking at. If that's not the case, what do you see in your events page or your deleted files page? Can you see your…

Hey @"emkep20", thanks for joining our Community. Unfortunately, there's no button or option that will allow you to undo what you have done, but have you tried going back and following the same steps, to see if it allows you to reverse the organization that you did? Does this also show up in your events page? Let me know…

Hey @"Mosse", thanks for the update. This is actually an ongoing issue we're investigating. I moved your post to the relevant thread, which will be updated, when our team has a resolution, so make sure to keep an eye out.

Sorry to hear that, @"qtec". Is it possible that you've logged in to a different Dropbox account and not the one that has all your files in it? What do you see in your events page?

Thanks @"__sarah__"! And if they're moved to a different location, are you able to open them? Do they keep the gray X?

Hey @"Md Babul Husain", thanks for reaching out to us. Would you mind clarifying what you'd like to do a bit more? Is your request/issue related to the issue on this thread or are you trying to do something different?

Hey @"__sarah__", how about moving one of the files, instead of copying it? Does that make any difference?

Hey @"prawniator", it seems that the "file name" option cannot be removed, even with the naming convention, so apart from the "date captured" that will get added, the file name will remain as well. I will however, pass your feedback along to our team, so they can take it into consideration for any upcoming changes to the…

Hey @"matt38", can you please update Synology Cloud Sync if you're not on version 2.6.3 or higher, to see if that helps?

Hey @"WhiteWolf1", thanks for the update here. I'm afraid that for security reasons, we can't delete your account for you. However, an account will get automatically deleted if there's no activity in the account or any logins for more than 12 months. As for your friend, I'm still not clear on where they're seeing this…

Sorry to hear that, @"Dan G.35". Have you tried uninstalling and reinstalling the app, to see if that helps at all?

Hi there, @"WhiteWolf1", thanks for reaching out to us. You don't really need to login to your account, to delete the shared folder, so that the other member's space is freed up. They should be able to delete it from their own account; can you ask them why they can't do it? What happens exactly? Have they tried removing it…

Can you also send us a screenshot of what you see when you follow the steps to delete the folder from dropbox.com? And one more clarification; is the "MUSIC" folder inside your team member folder, or inside the "Graham ... (graham)" folder shown in the first screenshot of your last reply?

Thanks, @"jdmstl23"! So, all evidence indicates that your actual Dropbox folder is the one in Users/Username/Dropbox. The other folder appears to be just a copy created probably when you restored your hard drive from the time machine backup, so you don't need that one. Just keep in mind, that if you made any changes to…

Thanks for checking, @"MountainGram". So, basically, after you uninstall and reinstall the Dropbox app on both devices, things seem to work fine for a while, files syncing, etc., but then the Dropbox icon disappears again and syncing stops, right? If that's the case, I would suggest a more advanced reinstall of the…

Hey everyone! If you're still seeing this behavior, can we send you an email, so we can investigate a bit further?

Indeed, you are! This folder should include your "sent" and "signed" documents, as you mentioned, so that should help with your request. Let me know if you need anything else!

Hey @"Bharper". thanks for the reply. While there's no way to manually refresh specific files through Dropbox, the only way to make sure that the updates are synced across all computers accessing the files, is to make sure the Dropbox app is syncing properly. This can be done by checking the sync status of the app, which…