Hannah Dropbox Community Moderator

Hi there, @"FFI", and thanks for reaching out to us. If you select your images, right/control click on them and choose to make them available offline, does this issue go away? Let me know.

Hey @"old o.", thanks for reaching out to us. That's the case for all our plans, yes. I hope this clarifies things, but let me know if you have any questions.

Thanks for bringing this to our attention, @"Victor C.9". That's strange indeed. Can you clear your browser's cache, to see if that helps? I'd suggest trying from another browser as well, to see if it appears there as well. Keep me posted.

Hey @"GabCarvel", thanks for reaching out to us. It seems like you somehow created a Dropbox Sign subscription. I would suggest reaching out to the Dropbox Sign support team directly by submitting a ticket to them through this page, so they can assist you further.

Thanks for the update, @"Ama92". Can you please try a few more steps, and let me know how it goes? * Try opening the "Task Manager" by right-clicking the taskbar and clicking "Start Task Manager". * Then click on the "Processes" tab to see if there are any other processes associated with Dropbox that may be preventing…

I'm really sorry to hear that, @"MothraNOVA", I can understand how frustrating this must be, but we'll get to the bottom of this for sure. Fixing your hardlinks and permissions should help with syncing, if it's stuck, but let's check something else. Can you check how much bandwidth the Dropbox app is using on your…

I'm afraid not, @"Ama92". If the uninstaller fails, can you try running the uninstaller as an administrator? * Right-click DropboxUninstaller.exe. * Select Run as Administrator. * Enter the computer admin username and password when prompted. * Follow the steps in the uninstaller. 

Sorry to hear that, @"Garrett Diagonal". Can you let us know what you've tried so far, troubleshooting-wise?

Are these files synced to your account on dropbox.com, @"J10000"? If so, you should be able to search for them using their actual names. Otherwise, they can be renamed from the devices used to add them to the account.

Hey @"phafa" and @"shastings", can you try a more advanced reinstall of the Dropbox app and let us know if it helps?

Hey @"MothraNOVA", thanks for the update here. Can you try these steps to fix your hardlinks, to see if they help?

Hey @"irrlady", I hope you don't mind me jumping in here as well. Can you let us know exactly what you see when you hover your mouse over the Dropbox icon Nancy mentioned? You should see the version of the app and the sync status.

Sometimes issues may come up with syncing, like connection issues etc., so that might be the case here. You can find the steps to look through a file's version history and restore an older version here: https://help.dropbox.com/delete-restore/recover-older-versions

Thanks for your reply, @"J10000". I completely understand where you're coming from, however, this isn't really controlled by Dropbox, but by the OS. You can search for files as you normally would through the search bar on dropbox.com, but there's no special way to search for these files, I'm afraid. I'll definitely pass…

Hey @"Ama92", are you unable to uninstall the Dropbox app, by following these steps?

When you say that it fails, are you getting some kind of error message? If so, can you send us a screenshot, so we can check it out?

Thanks for bringing this to our attention, @"Pieter de Waal". We haven't received any reports about this. Have you restarted the computers at all? I'd also suggest closing and restarting the Dropbox app itself. Let me know what happens and we'll go from there.

Hi there, @"gokenchung", and thanks for reaching out to us. Before restoring your Dropbox through the Time Machine rollback, can you confirm that the updates you had made to your files were actually synced to your Dropbox account? If they were in fact synced, you should be able to find the newest versions of your files in…

Hey @"johnhaig", sorry to hear that, that sounds a bit strange. Did you receive some kind of email about this? Or is is possible that you tried to sign in with a different address than the one you usually use?

Hey @"J10000", welcome to the Dropbox Community. This is indeed a situation that happens very often between Windows and Mac computers. I'm afraid there's no specific or automatic way to search for or rename those files; it has to be done manually. Once the files are renamed, though, they should automatically sync across…

Hey @"designer1vantageconcepts", are you seeing this when logging in on a web browser? If so, try logging in to the Business account from a different browser or a private browsing/incognito window and let us know if you still see the same thing.

Thanks for the update again @"Mirasol". Did the fix of the hardlinks and permissions help with the syncing status, so we can make sure that syncing works correctly? Or is it still indexing?

Hey @"saggyhaggis", happy to hear that the reinstall worked for you! As for your case, @"ken_804", the Dropbox icon is necessary for the app to work correctly, so can you restart your computer, to see if that brings back the Dropbox icon as well?

Thanks for the update, @"tom mulvanny". Can you try clearing Safari's cache, to see if it helps?

Thanks for the screenshot, @"leolaurettimusic". I've looked into this and it seems file requests can be created only on dropbox.com, following these steps. Sorry for any inconvenience caused by this and I'll make sure to pass your feedback along to our team.

Thanks for the update, @"MountainGram"! Perhaps some update of the app fixed the issue you were having, however, make sure to keep an eye on it and if the issue comes back, let us know. Have a great week ahead!

Hey @"Y Fong", can you try a more advanced reinstall of the application, to see if that helps?

Hey again @"Mirasol", regarding the files with the cloud icon and exclamation point, it means that these are files or folders that can't update or sync to your Dropbox. As for the hardlinks and permissions, the steps should all appear for you whatever the case; can you send me a screenshot of what you see instead?

I see, thanks for the update, @"cyrusvill". You're going to have to follow some instructions, they might look a bit much, but should do the trick: 1. Click the Dropbox app icon on your menu bar and on the window that opens click your initials and go to Preferences. 2. From the account tab, please sign out. ( do not sign…

Sorry to hear that, @"Todd54". I moved your post to a thread with some info on how to contact our support team, so make sure to check that out as well.