Hannah Dropbox Community Moderator

These steps are actually for the person that shared the link with you; they need to follow them on their end, so they can correctly share the files with you. In order for the files to sync to your desktop, the shared folder is the way to go, as the shared folder gets added to your account and also to your desktop.

We really appreciate your feedback on this, @"VoiceOfTrenton". Your comments have been passed along and noted by our team. If you need anything else, let us know. Have a great day!

Thanks for the reply, Joseph! There's no specific ongoing issue at the moment, but we'll happily look into this with you. When you manually save the file to your device and then upload it to Dropbox, is the upload successful? Are you having this issue with other Office apps as well or just with Word?

Hey @"reka00", if you both need to be working on the same original file and have both updates show up for both of you, the best way would be to have them either send you a "can edit" link, or to put the files in a folder and then invite you to edit the folder. You can find the steps to create a "can edit" link here and to…

Hey @"Josef25", thanks for bringing this to our attention. Just to confirm, do you mean that you're following the exact same steps, you see the option to save your file, but even if you choose it, the file doesn't get saved? Have you tried uninstalling and reinstalling the Dropbox and the Word app to see if it helps? Keep…

Hey @"joelmackay", just to confirm, the old "C:\users\...\Dropbox (work)" folder no longer syncs, correct? If that's the case, I believe you should be okay to pause syncing, copy only the contents of the "C:\users\...\Dropbox (work)" to the "C:\users\...\work Dropbox" one and then resume syncing.

Hi there, @"Juliebug2184", sorry to hear about this. Is it a Dropbox charge or perhaps a Dropbox Sign one? If it's a Dropbox charge, you may use our payment lookup tool; this should show you the email address associated with the payment. Can you try and let us know what you find?

Hey @"sydneyli", I saw that you posted on a different thread, that you reached out to our support team; can you please give us the ticket number for that communication?

Hey @"reka00", thanks for posting today! Are the files in question saved to your account (when you access them from a browser) or did the owner send you a link for you to access them? Let me know and we'll go from there.

Sorry to hear that you're having this issue, @"kristenlouise7". What happens when you try to login with your Gmail address and your password, the one that you initially created? Are you still getting logged in to the empty account? Keep me posted.

Thanks for joining our Community, @"grt454". Do you mean that you have some files, which are not syncing to a particular computer? What's the sync status and version of the Dropbox app on that computer, when you hover over your Dropbox icon? Do the files appear in your account on dropbox.com? Let me know and we'll go from…

Hi there, @"ldoose", and thanks for your post today! What you're describing is actually how selective sync works; when folders are unchecked in the selective sync settings, they get removed from the Dropbox folder. Once you check them back, they get synced again, as online-only. You can read more about selective sync here.…

Hey @"simonp_westcoast01", sorry to hear about this. Are you seeing the same thing on other browsers as well?

Hey @"mikey59", if you still have issues, you can let us know here. Also, make sure to try and reset the password for that account, to see if that helps bypass the security code process.

Sorry to hear about this, @"ESanders". There's really no way to determine what might cause your files to re-sync; it could have been a third party app looking at your files, like an antivirus, for example. Is the indexing process stuck? Usually indexing takes much less than actual syncing, so you should be good soon. If…

Hey @"sa211536", thanks for posting to our Community! What kind of accounts do you have? Are they both individual ones? If so, there's no way to link them together or merge them automatically. You could, however, share the files of the one with the other and then delete the account you don't want. I hope this helps!

Hey @"huffie", I just emailed you, so we'll continue investigating internally. Thanks!

Hmm, if the account was active, then the files should be in your all files page. Try looking at your deleted files and your events page as well, to see if you can find anything there.

Hi from me as well, @"worldmatt"! Would you mind hovering over the Dropbox icon in your menu bar to let us know the exact sync status of the app as well?

Happy to hear that, @"alizahir"! If you need anything else, let us know. Have a great day!

Hey @"Johnofcc", thanks for reaching out to the Dropbox Community. Dropbox wouldn't have deleted your files, even if your subscription wasn't renewed, your account would just go over its quota and you'd keep getting reminders to re-upgrade. Did you receive any of those reminders? Also, when was the last time you logged in…

I don't think that setting would make any difference on the particular issue, but you're welcome to enable it, it definitely won't hurt! Also, if you haven't already, try to reboot the computer as well, to see if that helps.

Hi again @"brucekaiser", and thanks for the ticket number. Regarding Community threads, there are no specific reference numbers, but you can use the URL of the thread. As for your ticket, from what I can see, you're in contact with a member of our team that specializes in issues like this. Since that's the case, I would…

Thanks for trying that, Peter. Do you get the same behavior when you play the file locally on your computer, after you download it from the link?

Hey @"VoiceOfTrenton"! If you have edit access to the folder, the folder will need to take up space in your account as well, so that you can edit it. If you no longer need to have access to it, you can remove your own access, by following the steps here. Otherwise, if you need to access it, without affecting your own…

Hi again, @"Big Maho"! If your updates do not show up in the account online either, it means they're not synced on your end (from the computer they were made on). What's the sync status and version of the Dropbox app on that computer, when you hover over the Dropbox icon in the system tray?

Hey @"NopeBob", do you mean that you've been logging in through the Dropbox mobile app during this time? If so, the account wouldn't have been deleted, as this is considered as an active account. However, is it possible that you've logged in to a different account? Perhaps an older one, that you never really used?

Thanks for this, @"alizahir". Can you perform a more advanced reinstall of the app and let me know what happens?

Thanks for the additional info and the screenshots, @"tescure"! Can you please go to this page in your account settings and make sure that the Dropbox system extension is enabled?

Thanks, Mike! You also mentioned that you follow this folder; did you use these steps to follow it? If so, can you unfollow it and then follow it again, to see if that makes any difference?