Hannah Dropbox Community Moderator

To correct my initial response, there is a feature that allows you to post photos/videos to Instagram, however, some criteria need to be met and you'd have to follow some specific steps to do it (so it's not done automatically by itself). Do you remember following these steps here?

Hey quantum88, thanks for posting to our Community. Can you describe the steps you followed to upload the video to your Dropbox account in the first place? Are you able to reproduce the issue again with the same steps? Let me know what you find and we'll go from there.

Thanks for letting us know, @"joecill". Have you tried this from a different browser at all, to see if you get a different behavior? I'd also suggest trying from a private browsing/incognito window.

Hey @"Narciso C.", can you please describe the exact steps you're following until you get to the issue?

Sorry to hear that you're having this issue, @"mrjw". Do you see other Dropbox options when right-clicking on files in your Dropbox folder? Does syncing work otherwise? Meaning, if you add a file to your Dropbox folder, will it sync to your account online? And what do you see when hovering over your Dropbox icon?

Hey @"Fourcuz", have you tried the troubleshooting steps in this thread, to see if they help?

Hey @"martin wendelin", I just sent you an email, so we'll continue there!

Hey @"hrnadal", thanks for bringing this to our attention. Have you noticed that this happens with specific files? Specific sizes, for example? Does restarting the computer help at all? Also, which version of Dropbox are you using and what's the sync status of the app? You can see this info by hovering over your Dropbox…

We're happy to help as much as we can, David! Please make sure to get back to us as well when you get a reply from them.

Hey @"Pekkztr", thanks for reaching out to us. Can you send us a screenshot of what you see in the activity tab? Do other tabs show the correct info? And what is the Dropbox sync status and version? You can see that by hovering over your Dropbox icon. Thanks in advance.

Hey @"Michele_B", thanks for reaching out to us again. I don't think it's necessary to use the upgrade command for Dropbox. The Dropbox installer should update automatically when there's a new stable version out. You can see the updates on the builds on this page. Let me know if you have more questions!

Hi there, @"Diane V.2", thanks for posting! To be honest, although the migration assistant will migrate your Dropbox files, the Dropbox app is a little bit more complicated. So, it's highly likely that you'll see permissions issues or syncing issues after the migration. I would suggest skipping Dropbox from the migration…

Do you see anything, when tapping on that icon?

Hmm, can you send us a screenshot of the icon you mentioned in your initial post, David? The one with two arrows with an exclamation point? Also, in the mobile app, does it not appear at all or are you just not able to open the file?

Thanks for reaching out to us, @"John C.3". It sounds like you might have chosen which folders to sync to your computer, which would be the selective sync feature. If you go through the steps here, do you see all your folders? And if so, are they all unchecked? Let me know what you find so we can keep looking into it, if…

Hey @"MelJackson", thanks for reaching out to the Dropbox Community. Since shared folders take up space in each member's account, if you want to have edit access to the folder to upload and edit files, you'd need enough space in your account as well. I'd suggest they send you a file request in this case, so that you can…

Hey @"hw213nw", just as a test, if you choose the "save to device" option instead, and then play the audio file locally on the device, what do you see?

Hey @"Scubar ", did you have a moment to check Walter's reply above?

Hey @"Mohsin Ali", at this time you can send a signature request through the Dropbox website and mobile app. You can see more about this here.

Hey @"hase-shiba", can we actually send you an email, so we can take a closer look into this?

Hey @"NZ Adam", just wanted to clarify something. This file appears in your "recents" because you opened it recently. Since it was just a shared file you opened through a link, it wouldn't be saved in your Dropbox, that's why you can't delete it. Can you search your account's contents, to confirm this? If it's not saved,…

Hi again, @"Manne Kjellander". Your comments about this have also been passed along to our team internally. Can you also give us your ticket number for the communication with our support team? Thanks.

Hey @"awtravis77", if the most recent versions of your files appear in your account on dropbox.com, we're on the right path. What you could do, is disconnect the backup computer from your account settings here. This will log you out of the Dropbox desktop app on that computer, which makes it safe for you to delete the old…

Hey @"Stephen J.9", thanks for reaching out to us. You'll need to go through a few steps to locate the chat option, so let's see: * Go to this page * Choose your specific topic * Go through the prompts about the topic and you'll get to a page that has a "this did not solve my issue" option * Click on that and you'll see…

Hey @"Drykon", what's the file type? If you save it to your account, can you preview it?

Hey @"toomasjoamets", I just emailed you!

Hey @"lor_kort", sorry to see you're having an issue. Can you describe the exact issue, so we can assist you further? Any additional info would be really helpful.

Thanks for letting us know about this, @"grdn". So, just to confirm, are the rest of those options there unclickable? Also, what do you see when you hover over your Dropbox icon?

Hey @"omglol", we're looking into this on our end as well, that's why the delay, so apologies for that. Just as a clarification, can you let us know if you're referring to the actual signature itself or the signed document?

Hey @"Dan115", the URL changed recently, but you should still be able to submit a help request with our support team if you click on the "need help with a billing issue?" option on the page you get redirected to, of if you go to this page directly (always from incognito). Just click on "this did not solve my issue" to…