Hannah Dropbox Community Moderator

Hey @"jorge_carrarav", thanks for reaching out to us. It sounds like your account migrated to the 2020 release of Dropbox Paper. Is the Migrated Paper Docs folder still empty after you restored it? Have you tried searching for names of paper docs within your account through the search bar, to see if you can locate them?…

Hey @"Dbell654", can we send you an email, so we can investigate this internally?

Hey @"Jonesy67", can you please try the steps in this article and let us know if they help?

Hey @"daniel blueyonder", thanks for all this info. It's definitely a strange issue. Can you let us know what your exact Windows version is? Also, have you reached out to our support team about this at all?

And to you as well, @"cmussells1", happy Holidays!

Hmm, perhaps the image is too large; can you add them to your Dropbox and send us a shared link instead?

Thanks for the update, @"cmussells1". If you come across any other issues, let us know.

Hey @"digitalbeachbum" thanks for reaching out to us on the Dropbox Community. Can you send us a screenshot of how the files in the folder appear for you? Because from your description, the icon on the files doesn't sound Dropbox related. Also, you mentioned that you're trying to link the app to the Dropbox folder, which…

Hey @"nipnip", can you send us a screenshot of the right-click options you see on a folder level and a screenshot of the options you see on a file level?

Hey @"suegrant", I can see that you're still in contact with our colleague, so hopefully your issue will get resolved the soonest possible.

Thanks for the update, @"amcoffice". You could send them with a Dropbox link, if that's okay.

Thanks for bringing this to our attention, @"amcoffice". This is quite strange indeed, but let's see what we can find. Can you please send us screenshots of the errors you're getting? Also, could it be that some kind of third party app is interfering with our website, like an antivirus, firewall, etc.? Did you notice that…

Hmm, thanks for trying, @"Shelski". Can you also check if giving Dropbox full disk access makes any difference?

Sorry to see that you're having this issue, @"TheSavannahTribune". Is it possible that you have some kind of 3rd party app on that computer, for example an antivirus, a backup service or any 3rd party apps that monitor files in general, that could be looking at those folders and restoring them automatically? If you turn…

I appreciate the update, @"Shelski". Just as a test, would you mind trying our offline installer, to see if that makes any difference?

Apologies for the delay here, @"heritagehunt photoclub". We took some time to test things out, and from our end we were able to reproduce the expected behavior, which is the two points in my previous reply. Would you mind confirming that the email address you tested this with, is definitely not associated with a Dropbox…

Just emailed you, Enrico, and I'll see you there!

Thanks, @"Shelski", let me know how it goes!

Hey @"Enrico60", can we send you an email, so we can take a look at the issue internally?

Thanks for bringing this to our attention, @"Shelski". Did you manage to sign in to the app at all, or is it not even allowing you to do that? Can you try a more advanced reinstall, to see if that helps? Keep me posted!

Hey @"atakee", thanks for posting to the Dropbox Community. Basically, if you connect the USB stick to a new computer, the app will detect this as a new drive and will create a new backup for it. The original backup folder will only update if the USB is connected to the same device used to initiate the backup. Otherwise,…

Hey @"heritagehunt photoclub", I hope it's okay to jump in here. An uploader must meet the following conditions to receive email notifications after uploading a file to a file request: * Uploading is done while logged into a verified Dropbox account * The uploader is not logged in, but their email address is linked to a…

Hey @"vy3800", thanks for the nudge here and sorry to see you're still having this issue. Do you mean that after installing the Dropbox app, you're not prompted to sign in to your account? Also, I see that you had an email communication with our specialists back in November and they suggested some steps for you; did you…

Hey @"mitgeek", sorry to see that you're also having trouble with the Dropbox application. While there's no way for the Dropbox app to stop auto-updating, we'll happily look into the issue with you. Can you send us a screenshot of what you see when you hover over the Dropbox icon in your system tray? Also, how many files…

Thanks for getting back to us, @"pizzaenjoyer". Does this happen when you move files out of the Dropbox folder, or when you drag & drop files within the Dropbox folder itself as well? If you close the Dropbox application, do you get the same behavior with the app closed?

What Mark advised, is a great way to "merge" the files of your two accounts; is this what you'd like to do? Or do you perhaps want to use your Gmail address for your original Dropbox account? If so, and assuming that the account associated with the Gmail address is empty, you could simply delete it to free up the Gmail…

Hmm, this leads me to believe that instead of updating your email, you created a new account under your Gmail address. Would you mind opening a window on a different browser or a private browsing window and then try to sign in to Dropbox with your Yahoo email, to see if it allows you to sign in?

Thanks for the update on this, @"Buel", I'm glad that our support team was able to help you resolve this issue. Can you try Ned's solution here, @"LaiPeng", to see if that helps you as well?

Sorry to see that your files are missing, @"soccerlaurie". Is it possible that the emails you received, came to two different email addresses and thus you have two different Dropbox accounts? Also, what do you see in your deleted files page here and your events page here? Let me know and we'll go from there.

Hey @"SWhit", I would suggest opening a private browsing/incognito window and going to this page. From there, you can submit a help request to our support team directly, to get assistance on this as soon as possible.