Hannah Dropbox Community Moderator

Hey @"joecohs", if it's possible to locate that ticket number somehow, it would definitely be helpful. Also, may I ask, are all members that are having this issue all connected to the same network? And if possible, can you test the Dropbox application on a completely different network, such as at home or another physical…

Thanks for the post, @"benmack". Just to make sure I got this right, after you chose the "fix permissions" option from the Dropbox preferences, the files that were giving you an error did sync to your account online, but after syncing they got deleted from the Dropbox folder and are only available online, is that correct?…

Thanks for letting us know about this, @"K_Rose". Can you clarify where you're seeing this behavior? Is it on the Dropbox website or your local Dropbox folder? If it's the Dropbox folder, can you confirm the duplicates also appear in your account on the website? What does your events page report? Let me know what you find.

Hey @"Impronta", thanks for taking the time to reach out to the Dropbox Community. I want to start by saying that we really appreciate your feedback on this. Indeed, starting March 4th, 2025, Dropbox Vault will no longer be available. However, Dropbox is steadfast in its commitment to safeguarding your data. Our…

Hey @"JGarnettAU", thanks for bringing this to our attention. Would it be possible to send us a screenshot(s) of what you're reporting? Or is everything gone from your computer by now? Keep me posted.

Thanks for that, @"NurMd". I just sent you an email, and we'll continue there.

Thanks for these updates, Déborah, this is interesting. Do you get the same behavior if you clear the browser's cache or if you try from a private browsing/incognito window?

Hey @"Debo21", thanks for letting us know. Would you mind sending me a screenshot of the page you get stuck on? Please make sure to hide any personal info on the screenshot, like your email address. Have you also tried this from a different browser, to see if it helps? Let me know.

Thanks for the update, @"Nihad1". Is it possible to send us a screenshot of what error the users in question are getting?

Thanks for the nudge here, @"Slay". Have you tried any of the troubleshooting steps in this thread, like restarting the Dropbox app and your computer?

Sorry to hear that, @"maxxll". Just to confirm, does the device meet the minimum requirements for the Dropbox app to work correctly?

Hey @"meetmagdalene", sorry to see you're having trouble cancelling your Dropbox trial. How did you initiate the trial? Also from our website or from the Dropbox app on your mobile device?

Sorry to see that you're having this issue, @"hejlightyear". Can you let us know where your Dropbox folder is currently located? What's the exact error message that you're getting? Can you send us a screenshot? Thanks.

Hey @"Nihad1", thanks for posting to the Dropbox Community. There are no known sharing restrictions that are location-based, but I'd like some additional info on this issue, if you don't mind. Was the link created from a Dropbox team account? Are you the team admin? And are your recipients all members of the team or do you…

Hey @"Threshold", thanks for reaching out to us. During the installation of the Dropbox app on a computer for the first time, the app should ask how you want to sync your files (online-only or offline). Is this not what you see on your end? If not, the files will need to sync/download for you to be able to switch them to…

Thanks for the update, @"guitarplayer1969". Would you mind sharing your ticket number with us as well?

Thanks for bringing this to our attention, @"gstewart3000". Is it just the sync icons that are missing or are you missing other Dropbox items? For example, if you right-click a file in your Dropbox folder, do you see all the expected Dropbox options? What do you see when you hover over your Dropbox icon? Is the app syncing…

Hey @"Mistic_John", can you try these steps for an advanced reinstall of the app, to see if that makes a difference?

When you say "Dropbox portal", would you mind clarifying, @"guitarplayer1969"? Are you doing this while logged in to your Dropbox Sign account? Which plan do you have exactly?

Hey @"guitarplayer1969", thanks for reaching out to us. Just to confirm, are you following these steps here? Have you tried on a different browser to see if you get a different behavior? Let me know!

Hey @"keith gold", make sure to check Rich's link here and try to temporarily disable OneDrive to see if that helps. Keep us posted.

Hey @"NurMd", thanks for the nudge here. Before we email you, can you please login to your account from a different browser, to see if you're still seeing your payment method?

Hey @"Hedrik" and anyone else who might still be having this issue, can you please let us know which version of the Dropbox app you're currently using and what the sync status is? You can see this info by hovering over the Dropbox icon in your system tray.

Hey @"AlexRose69", thanks for bringing this to our attention. If I understand correctly, you're having speed issues with your uploads both on the Dropbox website and through the desktop app, right? When it comes to the website, have you tried any other browsers to see if you're able to recreate the issue there? As for the…

Thanks, @"Dvan", I just emailed you, so we'll continue there.

It can't really open in Gmail, perhaps in Chrome and it asked her to sign in to her Dropbox account and she used the Gmail address to sign in, is that possible?

You replied correctly here Michelle, no worries at all! Is it possible to get a screenshot of the options she got when she tapped to open the link? Maybe it asked her to open it on the Dropbox app or through her browser, but I'd need a visual of the options to be sure.

Essentially, you want to move the Dropbox folder to an external drive, and continue syncing from that drive, right @"janicetaylor"? That is actually possible with these steps, although, you need to keep in mind that having the Dropbox folder on an external drive hides a risk of file deletions, if the drive gets…

Hey @"michellesteam", thanks for reaching out to the Dropbox Community! How did you originally share the file? Did you invite that email address to join a folder that the file is in? If that's the case, an email invitation would have arrived at the email address you shared it with, so if your brother-in-law checked it…

Hey @"janicetaylor", thanks for the nudge here and sorry to see you're also having trouble. If the Dropbox app was restored from a time machine backup, I'm wondering if perhaps it's not running at all. Do you have a small Dropbox icon in your menu bar? What do you see when you hover over it with your mouse?