Hannah Dropbox Community Moderator

Thanks for the update, Zoe! You can filter the results on the events page by date and by folder from the dropdown menu on the right side of the page (where it says "All events").

I see where you're coming from, @"Claire W.3". I understand this is not an ideal situation, but there must be a reason why certain info is requested when a case is sent to our specialists. I will, however, pass your comments along to the team. I've also raised the priority of your ticket, so hopefully it will get resolved…

Have you checked your spam folder as well, @"klubasek"? Try adding no-reply@dropbox.com to your email contacts as well and then try again, if the code is not in your spam folder.

Hey @"narun2001", welcome to the Dropbox Community. In short, the app needs to be open either in the foreground or the background for the files to upload. If you try to test this on your end, do you see a different behavior? Let me know.

Hey @"Zoe LM", thanks for joining the Dropbox Community. Can you clarify if the folders are there and the files in them are gone or if the folders are gone as well? Did you take a look at your deleted files page and your events page? If the shared folders themselves are gone, make sure to check this page too. Let me know…

Hey @"davedavid", thanks for reaching out to us. This is actually expected behavior for the Backup feature. You can only backup folders from the drive that the Dropbox application is installed on. Your other drives can't be included in the backup. I will, however, pass your feedback along to our team. If you have any…

I'm happy to see you were able to figure this out, @"jonbjoseph"! If you need anything else, please let us know. Have a great weekend!

Hey @"dpwct", let me jump in here as well. There's no difference in how long you can keep files stored in your Dropbox account or backup. But the backed up files cannot be shared. If you want to share those files, you'll need to add them to your local Dropbox folder. I hope this helps!

Hey @"Jonein", that's for that info. Can we send you an email, so we can take a closer look into this?

I understand where you're coming from, @"thomehm". You could sync your files in batches, switch each batch to online-only to free up space and then move on to the next batch. And moving the Dropbox folder to an external drive is possible, I just wanted to note the risks that come with it, basically. 

Thanks, @"klubasek", I just emailed you, so we'll continue there!

Thanks for clarifying, Myra. This means that these folders haven't been shared with you; have you tried sharing them to your email address, to see if they'll sync for you? You can do it from the "..." (ellipsis) button next to each folder in the Content tab.

The location of the cache folder cannot be changed, @"thomehm". It might be possible to move the Dropbox folder itself to a different location, by following these steps. Keep in mind that moving the Dropbox folder to an external drive, though, holds some file deletion risks, if the drive gets disconnected or if the Dropbox…

Hi there, @"Zcollier", thanks for your post. Are the users in the team that have the ability to share folder with groups simple team members or team admins? Can you also take a look at these steps and let me know if they help? Thanks!

Hey @"cawleyd123", thanks for bringing this to our attention. Have you tried restarting your computer, to see if that helps? If not, what's your computer's OS version? Can you also give Dropbox full disk access and let me know how it goes? Thanks!

Hey @"Chatterbox", I'm glad that after the reinstall, your files are now syncing again. Regarding the difference between the two computers, is it possible that one of them is using the Dropbox for macOS on File Provider version of Dropbox and the other one is not? On the File Provider version, the Dropbox folder would be…

Hi again, @"thomehm". If you click on the following link, you'll see the Dropbox icon we're referring to and where you should be seeing it: https://help.dropbox.com/installs/system-tray-menu-bar If you don't see it there at all, let us know.

Not a problem, @"pmazz"! I just sent you an email, so we'll continue there.

Hey @"jonbjoseph", welcome to the Dropbox Community! If you're having trouble installing the Dropbox application on your Linux computer, take a look at this article. Can you let me know if it helps and how it goes? If not, let us know where you get stuck and we'll be happy to help. Restarting the device is always a good…

Hey @"Aahawk83", thanks for letting us know about this. Can you please send us a screenshot of the error or copy it in your next reply? Also, what is your computer's OS and version? Thanks in advance!

Hey @"Myra H.1", thanks for your post today and sorry to hear about this. Are you only able to access these team folders from the Content tab in your admin console? How about your "all files" page? If you do see them in "all files", do the names of the folders perhaps contain any of the characters in this article, which…

Thanks for the additional info and the screenshots, @"klubasek". If you'd like to address the issue accessing your account first, we can send you an email and then at a later time we can come back to the issue on the desktop app. What do you think?

Hey @"pmazz", can we send you an email, so we can take a look at your issue?

Hey @"Nicolas Koutsikas", would you mind sending us a screenshot of how this appears for you on the browser and on the iPad?

Sorry to hear that, @"mhisle". Are the icons of the subfolders plain blue folder icons? Or do you see any 'two people' icons on any of them?

Thanks, @"Zheszpar"! I just emailed you and we'll continue there.

Hey @"thomehm", you should be able to see a menu to access the Dropbox preferences, if you click on the Dropbox icon in your system tray, so there's clearly an issue here. If you hover over that icon with your mouse, what do you see? Also, it may sound unimportant, but have you restarted your computer at all during this…

Hi again, @"WxTech443"! So long as the folder member in question is still an active member, whether you choose to restore the files or rewind the folder, they will regain access to those files, since they're still an active member. If you remove this member, though, they won't be able to regain access to the deleted files…

Hey from me as well, @"d p." What kind permissions do you have on the folder? Is it possible that the owner of the folder has set any sharing restrictions? That's what the error suggests. Have you tried discussing it with them?

Thanks for the trying that, @"Zheszpar" and hi from me as well. Do you mind if we reach out to you via email, so we can take a closer look into this for you?