Hannah Dropbox Community Moderator

Hey @"bluesk165", did you get a chance to check Walter's reply above?

Hey @"alex g.33", thanks for the nudge here and sorry to hear about this. Do the steps that the OP provided above, help at all?

Can you please add the screenshot to your Dropbox account and then send us a shared link, @"Courtney945"?

Hey @"robyn4ryan", I hope it's okay for me to jump in here as well. I would definitely suggest looking into any other email addresses you may have; go into any other email account you have and search for "Dropbox" to see if there's Dropbox communication on those addresses, which would mean that there's a Dropbox account…

Hey @"OliverN", sorry to see that you're having this issue. A new version of the Dropbox app was released yesterday; can you restart the app, so it can update and see if the issue persists?

Thanks for reaching out to us, @"Oneiroi_Morpheus". I'm afraid that if someone doesn't log in to their account for 12 months, an account will indeed be deleted due to inactivity. However, can you please clarify what happened when you tried to log in? Were you perhaps prompted to create a new account or did it simply allow…

Thanks for checking, Aly! Is it possible that the files were moved from one location to another? The system might detect a move as a deletion>addition; deleted from their original location and added to the new one. What do you see in "deleted files"?

Hey @"AlyJ", thanks for the nudge here. The email seems to be coming from a legit Dropbox domain, but can you go to your events page here, to see what you can find on your end?

Hey everyone, this idea has been closed as it has reached the end of the Share an Idea process. Thank you for your suggestion, and if you have another idea to share, please do!

Hey @"iDrops", thanks for joining our Community! Let's see if I can address all your queries. So, with an iPhone, you can open a folder and save all the individual files to your device, but you can't download the folder itself. Adding Dropbox to your Files app, though, will help with the folder navigation when using an…

Hey from me as well, @"gd1235". If you don't already have an account to use, I would suggest creating one and then getting your client to invite you to the shared folder, using the email address you used to create the account. I hope this helps!

Hey @"LicityCollins", sorry to hear about this. Have you noticed if this happens only with specific people or with all your recipients? Do you have a screenshot of the error, so we can have a visual?

Hey @"hdouglas", happy Monday! Can you also check these steps, to see if they help?

Hey @"UH2LSAAB", thanks for bringing this to our attention. What kind of files did this happen to? What does your events page and the version history for those files show? Let me know what you find.

Apart from what Mark asked, @"pcmatt", make sure you're also signing in to the correct account. Keep us posted!

Hey @"Cori17" and @"Hawkeye00", can you follow the below steps and let us know if they help? * Navigate to Excel/Microsoft app * Tap on person icon in top left corner * Tap 'Storage Accounts' * Tap 'Edit' * Remove desired accounts to ensure only 1 is connected * Retry opening MS Excel file from Dropbox app

Hey @"DeeAyeVee", thanks for the chat transcript. Just to so we can investigate a bit further, can you let us know your iPad OS version and the version of the Dropbox app that you're using? Also, which email provider did you use?

Hey @"tsparks428", thanks for your post! Since we can't suggest a specific app on our end, I'll leave this thread open for other users to chime in. If you have any other questions, please let us know. Have a great weekend!

Thanks, Joe! I just sent you an email, so we'll continue there. :)

Hey @"egorks", thanks for your post. Can you take a look at this thread to see some info and suggestions about this and let us know if they help? Cheers.

Thanks for the update here, @"gordo169". If you're going down that route, I think what I can suggest is downloading the files in batches. If they are too many to download from the web, I'm afraid that's the only way to go about it.

Hey @"joecohs", thanks for the screenshot. Can we send you an email, so we can investigate this further?

Hey everyone, thanks so much for reporting this. Our team is aware of this issue and is working on a solution as we speak. We'll let you know of any updates, when we have them!

I just emailed you actually, but you can reply back to me tomorrow, no problem! See you there, Déborah!

Thanks for the update here, @"fjf". Is your work computer linked to the same Dropbox account you have linked to your home computer?

Thanks for trying, Déborah. In that case, can we email you, to investigate further?

Hi there, @"hdouglas", thanks for bringing this to our attention. If you were to hover over the Dropbox icon in your menu bar, would the sync status show that the app is stuck on a specific number of files and not progressing at all? Have you restarted the Dropbox app and your computer ever since this started happening? If…

Thanks for the update, @"Kirola"! Can you try these steps, to see if they help?

Hey @"Kirola", to see the version of the Dropbox app installed on your computer, hover over your Dropbox icon.

Thanks for the update, @"K_Rose", I think I need some more info to investigate this to be honest. Do the duplicate folders also contain the same files as the original ones? If so, can you go through an example file's version history to see which device they're being added from?