Hannah Dropbox Community Moderator

Hey @"maracyuca m.", did you follow Rich's steps to submit a help request to our team? If so, please send us your ticket number, so we can look up the communication in our system. Thanks!

Hey @"rdx111", thanks for this info. If you simply open the Dropbox app on your phone and go to the "Photos" tab, do you see any messages at the top? For example, that the app is still backing up your photos/videos?

Hi from me as well, @"Ed Martin"! If this action dialog is coming from your OS, you won't be able to change the setting through Dropbox, but through your OS settings; have you tried searching there? You can contact Apple for assistance on that as well.

Hey @"christy21", indeed, if the recipient's account doesn't have enough space, they won't be able to add the folder to their account. Also, I'm afraid that searching isn't possible through shared links for any type of account, but we do appreciate the feedback on this and I've passed it on to our team. I hope this…

Hey @"Annakana", if the account got deleted, then there's not much that can be done, I'm afraid. But can you please search your email account for emails from Dropbox, to see if you can find anything that would give us some clues as to what happened? Also, to confirm, what exactly did you see when you tried to login to your…

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Thanks for checking, @"TartanTrumpet". Just to confirm, what is the exact location of the "Mac" folder? Can you send us the folder path?

No worries, @"Skeeter709", I'm glad you were able to sync a file as normal. If the issue returns, let us know!

Sounds good, @"wtmintern3"! If you need anything else, let us know.

Hey @"wtmintern3", here's a link to the backups page: https://www.dropbox.com/backup/all I hope this helps!

Hey @"MakeOATS", can you please log into the account in question and send me a screenshot of your plan page?

Thanks for the update and the screenshots, @"JoelBille". Can you manually switch the old files you don't need to online-only, to see if that changes the behavior for your recent files? And please, do make your recent files available offline and let us know if they stay that way.

We really appreciate your feedback on this, @"speedoflight". I've passed your comments along to our team and if you have any questions, let us know.

Thanks for the update here, @"TartanTrumpet". Can you please follow these steps to disable the backup feature on your computer? Let me know what happens once you do so.

Thanks for letting us know, @"Skeeter709". Are you getting some kind of error message that syncing stopped due to your lack of storage space? If so, can you send us a screenshot? Also, please hover over the Dropbox icon in your system tray/menu bar and let us know the sync status and version of the Dropbox app. Thanks in…

Thanks for letting us know what the issue was, @"jluser780". If you need anything else, let us know. Have a great weekend!

Thanks for the update and the ticket number, @"UsluA". I see that the agent working on your case asked you to update her in case the troubleshooting steps didn't work, but since you didn't reply, the ticket closed from inactivity. Since the issue persists, I'd suggest replying back to her email; even though the ticket is…

Hey @"Smittje", to jump in here as well, I totally understand where you're coming from. The number of files in this case seems to be too large for the app to handle, that's why you're having this experience. You can try the alternatives Megan provided, or to refer you back to our engineer's reply, you can continue using…

Hey @"mark k.", I'm assuming you missed Megan's reply to you above, so please make sure to check it and reply to her questions. Specifically, let us know the sync status and version of the Dropbox app installed on your computer(s). Do you have issues with other files syncing from the website to your computers other than…

Thanks for bringing this to our attention, @"UsluA". This can definitely be frustrating, so let's see what we can find. First of all, can you please give us the ticket number for your communication with our support team? Have you also restarted the Dropbox app and your computer to see if that helps? Thanks.

Hey @"Jean Oberlin", sorry to hear about this. When were your files deleted? If it's been less than 30 days, you can restore them by following these steps. Just as a note, if you logged in to your account and suddenly all your files are missing, make sure you've logged in to the correct one. Let me know how it goes.

Thanks for bringing this to our attention, @"Will F". Which version of the Dropbox app are you using and what is the sync status? You can hover over your Dropbox icon to see this info. Are you also missing your sync icons on the files? And is the app syncing as normal? Let me know and we'll go from there.

Hey @"Cococat101", sorry to hear that. Do your Camera Uploads files appear in your account online? If not even there, can you turn Camera Uploads off and then on again, to see if that helps? Restarting your device should also help. Let me know how it goes.

Very well, Robert, I just sent you an email so we'll continue investigating there!

Hey @"ROBERT369", just before we send you an email, can you check if there's a "Migrated Paper docs" folder in your "all files" page, to see if your Paper docs are there?

Sorry to hear that, @"Lmstreng". Just to confirm, if you go to the "All files" page in your Dropbox account and then open the "Migrated Paper docs" folder, are you able to see your Paper docs there?

Hey @"Gaatjeniksaan", have you tried reaching out to our support team directly? You can do so through this page. Let us know when you have a ticket number.

Thanks for letting us know about this, @"mark k.". Let's see if we can locate where the issue is. Are Camera Uploads files uploading to your account online and not on your computers? Or are they not uploading to your account at all? Does syncing work on your computers otherwise? Let me know and we'll go from there.

Hey @"Noah5665", thanks for your post. At this time, lots of sites/services are ****** to access from within China and Dropbox is one of those services. Some users have been using Dropbox in China successfully with a VPN, however, this is still not as stable and also it's not something we can support in case of an issue.…

Hey @"Vetsiplops", thanks for bringing this to our attention. Really helpful screenshot, too. Can you try to open the same files from a different browser like Google Chrome or Firefox, to see if you get a different behavior? Let me know what you find!