Hannah Dropbox Community Moderator

Hey @"Kaplan34", thanks for posting your query today. I'm afraid that you can't really restore files that were deleted more than 30 days ago. A Professional or Business account would have a bigger restoration window, but it doesn't work retroactively. So, even if you upgraded, you wouldn't be able to restore files deleted…

Hey @"maxjax800", thanks for bringing this to our attention. Which app is the error coming from? Or is it your OS that's giving it? A screenshot of the error would also be really helpful. Thanks!

Hey @"timbr", sorry to jump in here. You'd now need to find out which security service/app is causing this. Do you have any of the services Jay mentioned in his previous message? Maybe you can look through their settings, to see which one's the culprit. Alternatively, you can temporarily disable them one by one, to find…

Hey @"CKominiak", thanks for reaching out with this. Is this zipped file saved as a zip on our website as well, or did you download a bunch of individual files, which were downloaded as zipped? If they are individual files, do they preview correctly on our site? And have you tried a different service to unzip them? Keep me…

Hey @"stolan2", thanks for bringing this to our attention. Are you seeing this behavior with other processes as well, like uploading or downloading files? Or just the ones you mentioned? Also what's the sync status of your Dropbox app? You can see that if you hover your mouse over the Dropbox icon in your system tray. Let…

Hey @"Joe_wit", thanks for bringing this to our attention and sorry to see that you're having this issue. Do you still have access to the email address previously connected to your account? Can I reach out to you on the address you have here on the Community, so we can look into this more closely? Let me know.

Not a problem and I do understand where you're coming from. I will definitely pass your feedback and comments to our team. If you need anything else, make sure to let us know. Have a great weekend!

Hey @"KE7", thanks for posting your question today and happy Friday! To disconnect a computer from your Dropbox account, you can either sign out of the Dropbox app or remove the computer from your connected devices, in your security page. You can safely delete the Dropbox files from that computer, once it's disconnected.…

Hey @"billmcolo", thanks for joining our Community. If you don't move your mouse while previewing the file, the banner will go away on its own. Let me know if you have any questions!

Sorry to jump in here, @"Tek Nomad". At the moment, where are you able to access and open your desktop files from? Your Dropbox folder? If so, and since computer backup is disabled, you are free to move them back to their original locations. Once that's done, you can move to your Dropbox folder only the files you want to…

Hey @"Mwabz", thanks for reaching out. When you say that your account has been made a business one, do you mean that you upgraded your own account to Dropbox Business? Or are you a member of a Dropbox Business team? Otherwise, if you just have a Plus/Professional subscription, you can cancel it from the link @"Mark"…

Hey @"Hanton", sorry to jump in here. A screenshot of what you see would definitely help us figure this out. As long as you're replying here from a computer, once you click on the reply button, you will be able to see a button to attach a picture.

It seems that this is not possible (any more), Diane. The recipient of a shared link can change the view of the files, as in whether they want them to appear in a grid, or a list, etc. They can't rearrange them, though. Mine and Walter's suggestions are the options you have at the moment.

Hey @"sjagannath28", thanks for joining our Community. Kindly note that you cannot transfer a subscription to a different account, even if you had access to the email associated with the paid account. What you could do, if you remember the password for it and can login, is to change the email address to one you can access.…

Hey @"robinwn", thanks for letting us know about this. Does this happen only with Dropbox files/folders? And does it happen with all of them or just specific ones? Keep me posted.

Hey @"kle081", thanks for reaching out to the Dropbox Community! Not to worry, I can help you cancel your subscription, even though you don't have access to the account in question. Do you mind if I send you an email to the address of the account you have here on the Community? Let me know.

Hey @"SNANA51832", thanks for the update here. You won't really be able to rename the PC(2) folder, I'm afraid. And even though the computer was unlinked, it's still the same computer, and Dropbox recognizes that, so the backup folder will keep getting named 'PC(2)'. Now, since the first 'PC' folder is empty, though, now…

Hey @"IsaacGaz", sorry to jump in to your conversation with Megan. This is a strange issue to happen on a Windows computer, indeed and definitely not a known one. May I ask, is your 'E' drive an internal or external drive? And what happens now, if you reinstall Dropbox and switch the folder to online-only again?

Hey @"DianeWBMfg", thanks for posting your question today! Shared links provide view and download access to the recipient, that's why they can't change the order of the files. A workaround you could try would be to rename the files, after you upload them, by adding '1.', '2.', '3.', etc, in front of every file name. That…

Hey @"Zefon376", thanks for posting your question to our Community today! You can upload any kind of file you want to Dropbox. Of course, you wouldn't able to open the .apk files, say, on our website, but you'd be able to upload them. Let me know if you have any questions.

Hey @"xmarc999", thanks for posting on our Community. At the moment, indeed, the Dropbox app should work with Rosetta. Are you having this issue while using it that way? Do you have a Dropbox icon in your menu bar, that can give us some info on the sync status of the app? Are you perhaps getting any error messages? Keep me…

Hey @"Martinolsen758", thanks for letting us know about this. Are you using a Mac computer? If so, can you please go to your account settings and check if the 'Smart sync update for Mac' is enabled for your account? If it's not, make sure to enable it, wait 5 minutes and then quit and relaunch Dropbox on your computer. You…

Hey @"lennartl", thanks for letting us know about this. Would you mind clarifying a few things for me? Are the After Effects projects saved in your Dropbox account? And are you opening them directly from your Dropbox folder? What is the sync status of your Dropbox app? You can see that by hovering your mouse over the…

Hey @"johnshansen", thanks for bringing this to our attention. If you haven't already, can you please restart your computer and check again? After restarting, if it's still not there, can you also try reinstalling it? Let me know how it goes.

So, if I understand this correctly, syncing is happening and the number of files downloading is reducing, it's just super slow. Can you try to reduce the files in your Dropbox folder, by removing some folders you don't really use often with selective sync? This might help speed things up.

Hey @"hanskfroschauer", thanks for bringing this to our attention today. In case you haven't already, can you double-check that you're signed in to the same Dropbox account on all these devices/computers? If you are, can you please describe the steps you followed to connect your iPad and new MacBook to your Dropbox…

Perfect, I'm happy it worked for you! If you ever need anything else, make sure to give us a shout. Have a great day and a happy new year!

Hey @"cloudyx", thanks for joining our Community! I'm not entirely sure this is a Dropbox related issue, however, have you tried clearing the cache on both the Dropbox app and GoodNotes? For Dropbox, you'll find the option in the app's settings. Let me know how it goes.

Hey @"Jeff F", thanks for your post today. Would you mind clarifying something? Are you reinstalling Dropbox on the same computer, which was previously unlinked? Or are you installing Dropbox on a new computer, like the title of your post says? If you're installing on a new computer, it would be best to just sign in and…

Hey @"heaven1206", thanks for reaching out to the Dropbox Community. There is a way to re-enable a file system warning such as this, if you disabled it. Please try these steps. 1. Click on the Dropbox icon in your system tray/menu bar. 2. Click on your initials or profile pic 3. Click on preferences 4. In the Account tab,…