Hannah Dropbox Community Moderator

Hey @"Blaine Z.", thanks for letting us know about this. We've just released a new stable version of the Dropbox app. Can you please update yours, to see if that helps?

Hey @"bri_guy" and @"vmkirin", thanks for the additional info here. Are you having this issue specifically with Spotlight search? If so, there are a few reasons you might be experiencing issues with it. Following the update where the Dropbox folder was moved to ~/Library/CloudStorage , Spotlight sometimes does not re-index…

Hey @"riccardo28", thanks for bringing this to our attention. Are you referring to downloading files from our website? Or is the Dropbox desktop app taking a long time to sync files to your computer? If the latter, which version of Dropbox are you using? You can see that by hovering over the Dropbox icon in your menu bar…

Hey @"dsilva", welcome to our Community! Is it possible that you have more than 300k files in your Dropbox folder? That might slow down syncing and will generally cause the performance of the Dropbox app to deteriorate. Using selective sync to remove some folders from your Dropbox folder, would definitely help in this…

Thanks for the update, @"Rustboy". Is it possible to check with your company's IT department, to see if some sort of setting is blocking something for our website? And also, please make sure that your browsers are updated to the latest version. If they're not, can you update them, if that's not restricted by your company?

Sorry to see this issue returned for you, @"jhedleyj". Can you check the status of the backup on the web surface? Do you see any issues there? Also, if you leave it for a while, does it stop "backing up"? Does it ever go away?

I see. Thanks for the update, @"mdzorn"! Is it possible that you have some kind of security program, like an antivirus, a firewall, VPN, etc., that might be affecting the Dropbox application? If so, can you temporarily disable them, to see if that helps?

Sorry to jump in here, @"harsve"! Do you perhaps have some kind of security app, like an antivirus, VPN, firewall, etc. installed, that could be blocking the app from working correctly?

Hey @"DV87"! The process you're following is indeed correct. Have you tried to quit the Dropbox app and then relaunch it, to see if that changes the behavior you're seeing?

Thanks for letting us know about this, @"lbrindise". Have you tried to also clear the cache on your Google Chrome browser, to see if that helps?

Thanks for the screenshots and the additional info here, Jenny! Since it works as normal on other browsers, it seems that this is more of a Firefox issue, not really a Dropbox one. But if you clear the cache on Firefox, does that help? 

Hey @"paulsimongb", sorry to jump in here. It would be a good idea to disable backup, if you never did, so do try to reinstall the app and try it, to see if it helps. And I would definitely suggest you reach out to Microsoft, see if they have some insight on the particular error and update us here, once you know more.

Thanks for sharing your workaround with our Community, @"BrunoJ"! We'll actually leave the thread open, in case another user has some more info for you. Let us know if you have any other questions.

Thanks for that, @"Peleela". You never mentioned it, but I assume you've also restarted your computer, right? If you haven't, please do and let us know if that makes any difference.

Thanks for the update, Bruno. Can you please turn off "early releases" in your account settings and reinstall the app, to go back to the stable version and let me know if you see the same status, after the installation is finished?

Hey @"vrovera", thanks for bringing this to our attention. Since you've figured out that the issue is connected to your home WiFi network, can you try restarting your router, to see if that helps? Or try disconnecting and reconnecting your WiFi on the computer. Let me know what you find.

Sorry @"CR4FTY", but before we send you an email, would you mind clarifying if you paid for the plan through your iTunes? If so, can you open the Dropbox app, tap on "account", then on the gear icon and then on "restore purchases" to see if that helps?

Thanks for the ticket number, Valeri. It seems however, that if you change the top-level content management setting, the members will still be able to edit/add/delete files in the team folders they already have access to. What happens, is they cannot edit the top level, the main directory, let's say. What we call the team…

Hey @"Rustboy", thanks for bringing this to our attention. Would you mind sending us a screenshot of how the website appears for you? Also, what was the result, when you tried from an Incognito window and from Edge? Thanks!

Hey @"Fergal O.", thanks for reaching out to our Community. Did you happen to enable our backup feature at some point? This would explain your space being taken up. You can take a look at your backups page for more info. Let me know what you find.

Hey @"BrunoCarvalho", I see that in the screenshot the other user posted above, there's a "Moving Dropbox" message, when they hover over the Dropbox icon. Are you getting the same message? If not, what do you see when you hover over it?

Hey @"darenas19", I just sent you an email, so we can look into your issue. Just get back to me when you can!

Hey everyone, thanks for reaching out about this and for the info provided. Have you all reached out to our support team about it? If so, can you please give us the ticket numbers for your communications, so we can look them up on our end?

Hey @"leo2302", sorry to see you're having trouble receiving the verification email. Can we actually reach out via email, so we can look into this?

Hey @"messiaen", I think we'll need some more info, so we can be clear on your sharing situation. Is this a shared folder that you have shared with her, giving her edit access, so she can upload files? This would mean that you both have access to the folder, each from your own Dropbox account. Or are you perhaps sending…

Hey @"Peleela", sorry to jump in here. The fact that the application gives an "unexpectedly quit" error, could potentially be caused by the very big move you were trying to make. Has the app managed to finish syncing? Or is it quitting mid-sync? When the app is open and running, what do you see when you hover over the…

Thanks for the screenshot, Airy! I'm not entirely sure it's coming from Dropbox, though, so would you mind guiding me through the steps you're following up until you encounter this error?

Hey @"pafreeman", have you tried closing and restarting the corresponding Microsoft program (Word, Excel), to see if it helps? Otherwise, you can always contact Microsoft for more info, as this appears to be more on their turf.

Hey @"Valeri1111", would you mind giving us the ticket number for your communication with our support team, so we can locate it in our system? Thanks!

Hey @"JohnSmith4", thanks for bringing this to our attention. No worries, I have just sent you an email, so we can look into this. Make sure to get back to me, when you get a chance. Thanks.