Hannah Dropbox Community Moderator

Hey @"alreadytaken", thanks for bringing this to our attention. Would you mind giving us some more info on this? If you're getting a specific error message, can you also send us a screenshot, so we can look into it? Cheers!

Hey @"TobyBaz", files can only be permanently deleted from Dropbox, if someone manually does that, using our website. If you delete files from a computer that is linked to a Dropbox account, the files will indeed get deleted, but will still be recoverable. If it's been less than 30 days since the deletion, you should be…

Hey @"CR4FTY", thanks for bringing this to our attention. Can you please clarify, if you upgraded to the Dropbox Plus plan or the Dropbox Family one? And did you use the Dropbox app on your phone to upgrade (payment made through iTunes/GooglePlay store), or directly through our website? Let me know and we'll go from there!

Hey @"Jenny E.6", thanks for posting to our Community today. This does sound like your browser might be zoomed in, but it's strange that Command-minus isn't helping. Do you see the same behavior with other websites on this particular browser? And what do you see if you actually try from a different one? Keep me posted.

Sorry to jump in here, @"vinceortega"! Does the whole screen go blank when you open the file, or does the file itself appear to be empty, as if it has no contents? Have you tried clearing the cache from the app's settings, to see if that makes any difference?

Hey @"lukevan", sorry to jump in here. Does the folder get selected, when you right-click on the blank space next to it? And what do you see when you right-click on files (both on the name and on the blank space) outside of Dropbox?

Thank you for the update, Alex! I appreciate you taking the time to let us know this was resolved. If you come across any issues, please don't hesitate to give us a shout. Have a great weekend!

Yes, absolutely! When you click on the "reply" button, you should see a little camera icon right above the reply box, to attach your screenshot. Thanks!

Hey @"pumabea", did you perhaps enable our backup feature at some point? What do you see in your backups page?

Hey @"Capital House", thanks for the nudge and sorry to see you're having trouble with the Dropbox for S Mode app. Have you recently installed any security programs on your computers, like an antivirus, firewall, VPN, etc.? If so, can you temporarily disable them, to see if that helps?

No worries, there's no need to provide your email address here. I already reached out to you, so make sure to get back to me, when you get a chance!

Hey @"Alex Ximea", how are you today? Do you perhaps see the folder in your shared tab, so you can add it back from there?

Hey @"raphaelamann", happy Friday! Did you get a chance to take a look at my colleague Walter's response above?

Thanks for the update and the screenshot! Did someone share this file with you, or is it just a simple non-shared file in a personal folder of yours?

If you compare the old Dropbox folder (the one you have been updating all this time) to the new one that you located from the preferences, do they have the same files? And how about your account online? Do you see the same files that the "new" Dropbox folder has?

Hey @"dupecoop", thanks for reaching out to us and sorry to see you're having trouble. To fix this, open the "Task Manager" by right-clicking your taskbar and clicking "Start Task Manager". Then click on the "Processes" tab to see if there are any other Dropbox processes that may be preventing the app from being…

Hey @"Airycleere ", thanks for bringing this to our attention. Can you tell where this error is coming from? Dropbox or your email app? If you can send us a screenshot, it would be really helpful. Thanks in advance!

Hey @"Brisbane Cameraman", thanks for posting to our Community. Shared folders indeed take up space in the accounts of all the members, because they have edit access to the folder. You can read more about this here. If you want to upload files to someone else's account, they can send you a file request instead.

Hey everyone, thanks so much for bringing this to our attention. We have moved all similar reports to this thread, to keep track of the issue. Can everyone please confirm the following: * Is the Dropbox application "Up to date" and not still syncing? * Are you running the latest version of the Dropbox application (current…

Hey @"Jonyrainsforth", thanks for joining us on the Dropbox Community! Would you mind sending us a screenshot of the message you see, when you export the file? Is it coming from Dropbox or from your device? Thanks in advance.

Hey @"tjacka", thanks for the nudge here. If you open your Dropbox application preferences and go to the 'sync' tab, you should be able to find the location of the syncing Dropbox folder there. I hope this helps!

Hey @"Selkie1", thanks for posting your question to our Community. Can you let us know how you're uploading these image files? Are you using the Dropbox website, the desktop app or the mobile app? If you used the website, you can just close your browser window and the upload will stop. If you used the desktop app, you can…

Hey @"langshipley", did you perhaps recently update your computer to Windows 11?

Hey @"ahitagni", no worries, thanks for bringing this to our attention! Can we send both you and you @"anupamw" an email, so we can investigate on this?

Hey @"mroman", sorry to jump in here, but it looks like you don't have any Dropbox options in your right-click menu. Can you please hover over the Dropbox icon in your system tray with your mouse and let me know the sync status and version of the app?

Thanks for the update here. Your Dropbox Plus account is definitely eligible for this feature. Can you try to follow the steps in this article to uninstall the app? And then reinstall it by clicking on this link. Let me know how it goes.

Hey @"Minoru", thanks for reaching out to us today. Did you perhaps enable our backup feature at some point? What do you see in your backups page?

Thanks for the update here. So, there are two ways you can now go about this. You can login to the account that is currently a free one and change the email to a third email address you have access to. This will free up the email address of the free account, so you can use it for the account that's currently the paid one.…

Hey @"T Anderson", thanks for posting your question to our Community. I'm afraid that if the particular file is within a shared folder this person has access to, you won't be able to limit their access. You could change the user's permissions, to give them "view-only" instead of "can edit" access, but that would apply to…

Hey @"mgibert", thanks for bringing this to our attention. Are you using a Windows or a Mac computer? And are you only having an issue searching for files in your Dropbox folder, or other folders on your computer as well? Let me know and we'll go from there.