Hannah Dropbox Community Moderator

Exactly, we definitely recommend uninstalling, before reinstalling in this kind of situation. So, make sure to let us know, when you have an update. Thanks Patrick!

Happy to hear that you resolved this, Beth! If you come across any issues, make sure to let us know. Have a great day!

Hey @"jpeterka", thanks for bringing this to our attention. Are you having this issue in your local Dropbox folder, on dropbox.com or our mobile app? Can you please send us a screenshot of how your PSD thumbnails appear, compared to your Tiff files? Thanks in advance.

Hey @"JCmk", if you follow the steps in this article, are you able to locate the Dropbox folder's location?

Hey @"Antonio Segurado", thanks for the reply and sorry to jump in. Can we reach out to you via email, so we can investigate this further?

Hey @"YeeM", thanks for the nudge here. The Dropbox app needs at least 500mb of free device space to work correctly. Can you confirm that you have at least that amount of free space?

No worries, @"SL10". Do you mind if we email you, so we can look further into this?

Hey @"photobeth", I'm not really sure you're having the same issue as @"SharkWithLegs" here. When you say that it says you have only approx. 80 GB left, is it possible it's referring to hard drive space instead of Dropbox space? If you can reply with a screenshot of the error message, I should be able to give you more info.

Hey @"ANDRE S.7", it's not really possible to set up Dropbox backup on your D drive; the feature currently only works when Dropbox is installed on the default C: drive. Would you mind sending over a screenshot of the error you're getting?

Hey @"bjose", thanks for joining our Community. Have you tried to uninstall the app, restart your computer and then reinstall it, to see if that helps? If not, try reinstalling it using our offline installer. Let me know how it goes.

Hey @"PatrickMcGraw", thanks for bringing this to our attention. Firstly, can you please double-check in the Dropbox preferences that you've set the app to start upon system startup? If that setting is already enabled, have you tried to uninstall the app, restart your computer and then reinstall it, to see if that helps?…

Thanks for the update here. Would you mind sending us a screenshot of what you see when you try to open both online-only files and available offline ones?

Thanks for the tip here, @"cengelma"! I moved your post to the relevant board, so other users can see your suggestion. Let me know if you have any questions!

Hey anonymous, thanks for the additional info and the screenshots. Do you mind if we reach out to you via email, to investigate this further?

Hey @"DREAMSLOTH", sorry to jump in here. Are you sure that the file was saved to your Dropbox account? And particularly to the Dropbox account you're searching for it in? If this is your only Dropbox account, can you check your links page, to see if you can locate it?

Hey @"JCmk", thanks for bringing this to our attention. Can you check if you have a small Dropbox icon in your menu bar? If so, please hover over it and let us know exactly which version of the app you're using and what the sync status is. Have you also checked ~/Library/CloudStorage to see if you can locate your Dropbox…

Hey @"Burnt-On", thanks for the nudge here and sorry to see you're having trouble with this. Are the files in question currently set to online-only or are they available offline? If they're online-only, can you manually right-click them, and choose "make available offline" and let us know if that makes any difference?

Hey @"Luc-FJ", thanks for reaching out to our Community. Are you getting this error when trying to import files from Dropbox to a Google Slide? A translation of the error and a bit more info on the issue would be most appreciated. Also, is your Google account connected to your Dropbox, in your connected apps page? Keep me…

Thanks for the info and the screenshot here. Is there any progress so far? And what do you see when you hover your mouse over the Dropbox icon in your menu bar?

Hey @"Robert_Bl", what does the email say exactly? Can you please send us a screenshot, while hiding your personal info?

Sorry to jump in here, @"llayen0314". It seems that password protected files cannot actually be previewed through our mobile app. For more info and workarounds, see this article.

Hey @"wzrdjr", we appreciate your feedback about this. I'll make sure to pass your comments along to our team.

Hey @"lczopka", thanks for the nudge here. Have you tried reaching out to Pocketbook's support for assistance? I believe they should be able to provide more info on this.

Hey @"MelindaBuffet", sorry to jump in here! You mentioned that you have deleted 50 folders, would that be shared folders or non-shared ones? Can you try unsharing a couple of shared folders, to see if that helps?

Thanks for getting back to me here, @"mcthom". Would you mind sending us a screenshot of the 'not enough space' error you're getting? Is it referring to Dropbox space or perhaps hard drive space?

Hey @"rhythmdog", do you mind if we reach out to you via email, so we can look into this internally? As for you, @"Jean-Marc P", I'm glad the issue got resolved, but I will definitely pass your comments along to our team about this.

Hey @"emclusk", thank you for the nudge and your feedback here. Are you trying to restore something deleted a long time ago? And if so, have you tried contacting our support team about this? If you want, I can open a ticket for you, in order to look further into this.

Hey @"PaGann", thanks for the screenshot and sorry to jump in here. If the option to add your screenshots to Dropbox was never enabled, I don't think you'll find them in there, but let's see what we can find out. Can you check your Dropbox folder to see if there's a "Screenshots" folder in it? Or how about a "PC" folder…

Hey @"IdleKing86", thanks for reaching out to our Community! I just tested this on my end, and I'm not having any issues playing audio files in the background, or with the phone locked. Would you mind clearing the cache of the Dropbox app from the app's settings and restarting it, to see if that helps? Let me know how it…

Hey @"kbftech", would you mind sending us a screenshot of the email that also shows the email of the sender, while hiding any personal info of yours?