Hannah Dropbox Community Moderator

Hey @"ads1212", how are you today? If you take a look at the email address of the sender, you will see that it uses a legit Dropbox domain, meaning this is a legit Dropbox email. If you look at your events page like Rich suggested, are you able to see any deletion events related to these files?

Hey @"jongraphs", thanks for the screenshots and additional info. It does look like a legit Dropbox email, that was perhaps sent in error. You can simply ignore it.

Thanks for the additional info, @"radlyeel". Just out of curiosity, does the Dropbox folder in your Finder have your files in it, or is it empty? And if it does have your files in it, does it sync? Like, if you add a file to it, does it show up in your account online?

Hey @"Peter1944", how are you today? Can we actually reach out to you via email, so we can look into this privately?

Hey @"Julianrobert", thanks for posting to our Community today. It looks like you have enabled our backup feature on your Dropbox application. Have you tried following the steps in this help center article, to disable the backup and move your files back to their original locations?

Hey @"radlyeel", sorry to jump in here. Since you have a Dropbox app in your applications folder, which does open the Dropbox folder in your Finder, can you check if you have a Dropbox icon in your menu bar? If so, can you hover over it with your mouse to see the status and version of the app?

Hey @"Bedsguy52", I've moved your post to this thread, which seems to mirror your issue. You'll be able to see more details about this in the replies above, but when it comes to shared folders, all members need to have enough space in their accounts to accommodate them. Take a look at the info here and if you have any…

Hey @"snapdragon", I've just moved your post to this relevant thread. Would you mind taking a look at the info above, to see if you find anything useful to your case?

Hey @"sudoluke", thanks for your feedback here. I just sent you an email, so make sure to get back to me, when you have a chance. 🙂

Hey @"mbravo", sorry to jump in here. It would seem that this is something that is not currently possible to do. However, we appreciate you taking the time to write about it and I will make sure to pass your feedback along to our team. Let us know if you have any questions!

Thank you for your comments here, @"Laquenta" and @"debmahtab", this seems quite strange indeed. If neither of you have a ticket with our support team about this, can we reach out to your emails, so we can look into it?

Hey @"Henry-84" and @"biwaien123", thanks for your comments here. Since @"Quangkhai" is already in communication with our support team about this, would you like us to also email you, so we can look into this internally?

Hey @"Whitebullydog", I have moved your post to this relevant thread. Shared folders take up space in each member's account, when they're shared with edit permissions. You can see more info about this in the replies above and in this article from our help center. I hope this clarifies the situation.

Hey @"JHahn", thanks for posting today and sorry to see you're having trouble. Is it possible that you had previously enabled our backup feature? Do you see any files in your backups page here? Let me know what you find.

Hey @"jetlee"! I just sent you an email, so make sure you get back to me, when you get a moment. Thanks!

Hey @"Peter1944", thanks for letting us know about this. Can you tell me if you're trying to update your card details to renew your subscription, or are you trying to upgrade anew? Can you try doing the same from a different browser, to see if it works?

Hey @"Michael_Steinhofer"! Could it be possible that the other person that received the previous renewal emails, decided to login to the account and cancel the renewal, not knowing that you're actually using the account?

Hey @"jereunderwood", we appreciate your feedback here. And thanks for sharing this, it's really helpful.

Hey @"SULALDE", thanks for posting today. Is it possible that you've upgraded a different account than the one you were planning to? And did you upgrade through our website of through the Dropbox app on your phone? If you upgraded through our website with your credit/debit card, you can use our lookup tool, to locate the…

Hey @"Natmonster", would you mind replying back to that ticket? If it's closed, this will create a new ticket number, so please send that along, once it shows up. As for you @"debmahtab", can you please send us a screenshot of where you see this "shared by Deb B. 'Desktop'"? Even if two accounts have the same name, they're…

Oh, that sounds great, I'm happy you figured it out, Alessia! If you need anything else, you can always find us here. Have a great day!

Hey @"RichieRich1891", thanks for posting to our Community! We really appreciate your feedback here about Dropbox Passwords. I'll make sure to pass your comments along to our team. If you have any questions, please let us know.

Hey everyone, thanks for your reports. I was able to check with our Team, and it turns out that while Opera was working with Dropbox up until recently, Dropbox works better on the suggested browsers here. This would explain the behavior you experience. I am sorry for any inconvenience this might have caused, I understand…

Hey everyone, thanks for the reports about this. Can you confirm if you're still having an issue? If so, let us know what version of your preferred browser you're using. Thanks.

Thanks for the nudge here, @"dobs", Do you mind if we email you, so we can investigate further?

Hey @"AB2021", you probably have the "early releases" option enabled in your account settings. This would download the beta version of the app to your computer. You can turn this setting off from this page. Once that's off, can you please install the latest version of the app? There's a new stable version out, which might…

Hey everyone, sorry for the delay here. If you're still having this issue, can you please let us know, so we can send you an email? Thanks!

Hey Alessia, can we actually send you an email, so we can look into this in private?

Hey @"DCSkipper" and @"GMart1120", can you please let us know which version of Safari you're using? Is your browser updated to the most recent version?

When you plug your external drive in to your computer and choose to back it up with Dropbox, the files will sync from your external drive to the Dropbox cloud. If you'd like to make changes to the files, though, you can only make the changes directly through the external drive. You can't edit/add/move files that are in the…