Hannah Dropbox Community Moderator

Hey @"Djuna", sorry to see you're also having trouble with this. Are you getting the exact same error, when you check the error log on the message? And have you tried any troubleshooting steps, like uninstalling and reinstalling the app, or perhaps a more advanced reinstall, to see if that helps?

Not to worry, @dluptonmd, I just sent you an email, so we can continue looking into this internally. Just make sure to get back to me, when you can.

Thanks for the screenshot and the clarification, @"Founderatkda". At the moment there's no way to remove or hide this section from the Home tab of the Dropbox app. I will however pass your feedback and comments along to our team, we appreciate you taking the time to post about it. Let me know if you need anything else.

Hey @"Rajeshaslia", sorry to see you're having trouble with your subscription. How did you make the payment? Was it through credit card, PayPal or perhaps iTunes/Google Play?

Hey @"cduniforms", sorry to see you're having trouble accessing the live chat support option. Did you try from a different browser or from a private browsing window, to see if you get a different behavior?

Hmm, in this case, it seems that you enabled our backup feature for that drive. Perhaps you agreed to it by accident, the last time you plugged the drive in to your computer. But now that you deleted the backup, it will no longer take up space in your Dropbox, so you are good to go!

Hey @"SonnyP", thanks for reaching out to the Dropbox Community. This is definitely a strange behavior you're reporting here. Just wanted to clarify, whenever you're making edits to the files locally and they appear to sync, can you then access these edits online? And when your customer makes their edits and saves the file…

After you click on the 'reply' button here on the Community, there should be a camera icon right above the reply box.

Hey @"dieptn", thanks for letting us know about this. Can you check your backups page, to see if you have any backup files taking your space?

Hey @"Founderatkda", thanks for posting your question today! Would you mind clarifying what you mean by "viewed links folder"? If you can send me a screenshot of what you mean, while making sure you hide any personal info, it would be really helpful. Thanks!

Hey @"janfill", welcome to the Dropbox Community! If you're after freeing up hard drive space, you don't really need to stop syncing. You can continue using our desktop app and take advantage of our hard drive space-saving features! You can read more about how to save hard drive using Dropbox here. Let me know if you have…

Thanks for the nudge here, @"CPLamb", and sorry to see you're having trouble with this. Are these three options in the screenshot the only options you see when you tap on the "..." (ellipsis) button next to the files? Can you go to the app's settings and tap on the "clear cache" option and then restart your device, to see…

Hey @"doppelgaenger_digital", sorry to jump in here. Can you also let us know which version of the app you have installed? You can hover over the Dropbox icon to see that info as well. Also, what do you see if you right click and choose Properties on the folder itself in Explorer, instead of via third party apps?

Hi and thanks for joining our Community, @"ChristopherMagic ". Sorry to see your having trouble with our desktop app. Can you please check the exact sync status and version of the app for me? You can hover over the Dropbox icon in your menu bar with your mouse to see this info. If you also click on the Dropbox icon, then…

Hey @"emh1951", thanks for posting to the Dropbox Community! If all your files are online-only on your new computer, what you can do to sync them all down at once, is to right click on the Dropbox folder itself, and choose "make available offline". Or you can do that for individual folders and files, if you don't want some…

Yes, no worries! I just emailed you, so make sure to get back to me, when you have a chance.

Hmm, perhaps it's taking time for the Dropbox app to sync the changes. If you edit and save the file and then go to our website, does that show you the updated version or the older one?

Hey @"beecom99", so does your backup page look empty now? Can you send us a screenshot of how it appears? And also, if it's empty, can we send you an email, so we can look further into this?

Hey @"Phil W.9", thanks for the nudge here and sorry to see you're having trouble scanning your files with the Dropbox app. Have you tried clearing the Dropbox app's cache from the settings, to see if that helps?

Hey @"vas1992", thanks for reaching out to us today. I understand you're trying to pair a Dropbox Business account with an individual one. Can you open a different browser or a private browsing window, sign in to either the Business account or the personal one and follow the steps here, to see if they help? Keep me posted.

Hey @"flaviomuff", sorry to see you're having trouble with this. Do you mind if we reach out to you via email, so we can investigate this internally?

Sorry to jump in here, @"Podblast". I know you're not getting any error messages, when trying to set up the backup, but can you follow these troubleshooting steps (when applicable), to see if they help?

Can you send me some screenshots showing this discrepancy, please?

Thanks for the update here, John, this does seem strange. If you create a file in the Word app and then save it to your device, instead of Dropbox, does it look correct? And if you then save it to Dropbox? What do you see?

Hey @"dustym17", sorry to jump in here! To clear the cache on the Dropbox app, you can open it, tap on "account", then on the gear icon and then on "clear cache". Also, when you initially save the Word doc to your Dropbox, are you able to preview it in Dropbox, after it's uploaded? And do you see the same thing, if you…

Hey @"Csansom001", does that mean you're trying to install the Dropbox app on a virtual machine? And can you let me know exactly what kind of error message you got? A screenshot of the error would be really helpful. Thanks!

Not a problem! Hmm, perhaps the desktop app is still trying to sync the deletions you made. Can you check the sync status of the application, by hovering over the Dropbox icon in your system tray/menu bar with your mouse? And you can see how to calculate the size of a folder on our website, by following the steps in this…

Hey @"NiK1978", sorry to jump in here. What my colleague suggested is a way to avoid the 0kb files, but let's see what we can find out about the current situation. How exactly did you initially upload the files? Just drag and dropped them from iCloud to the Dropbox folder? And where do you see this behavior? Locally on…

Hey @"dhkaplanoh" and @"dhicksonjr", before we send you an email, can you also check whether it's a shared folder that might be taking up your space? Shared folders count against the quota of all the members accessing them, so make sure to check for that too. If not, let me know and I will email you!

Hey @"dluptonmd", I have access to the entire thread, but I never sent you an email. Did you perhaps reply to the email notification about my reply here on the Community? I wouldn't have received your email reply, if that's the case. Would you mind attaching the screenshots here? You should be able to see a little camera…