Hannah Dropbox Community Moderator

Hey @"funkmaverick", thanks for bringing this to our attention. Can you let us know if the app is working correctly otherwise? Meaning, will it sync your files online, if you add them to the Dropbox folder and vice versa? Also, can you make sure you have selected the Dropbox icon to appear in your menu bar, by following…

Thanks for that, Toby! I see the previous ticket is now closed, so I just created a new one for you, and we'll continue from there. Cheers!

I haven't actually sent you an email, @"dluptonmd". Did you reach out to our support team about this maybe? If so, can you send me the ticket number of the communication, so I can look it up?

Thanks for the update here, @"Floche"! The Dropbox website will show you exactly how much space the files saved to our servers are taking up. If you see a different size locally, could it be that you used selective sync, to remove some of your folders, so they don't take up your hard drive space?

Hey @"belorecu", I see that you're in contact with another member of our team. She will reply to your email very soon, so that you can get to the bottom of this. Let me know if you need anything else.

Thanks for the update, @"Yusufi123". Would it be okay, if we reached out to you via email, so we can investigate this internally?

That's great, I'm happy to hear that, @"dmkkg"! If you need anything else, make sure to let us know. Have a wonderful week ahead!

Thanks for the update here, @"dmkkg"! Hmm, it might be that PC2 is the one with a syncing issue then. Could it be that you have an older version of the app installed? What version do you see when you hover over the Dropbox icon in your system tray on PC2? The most recent stable version of the app is currently the…

Hey @"alckc", sorry to jump in here. If you did not upgrade your account with Google Play/iTunes and there's no "cancel" option in your account settings online, it sounds like you're signed into the wrong Dropbox account. You can use our payment lookup tool, to find the email of the paid account, so that you can login and…

Hey @"BernardIE5317", thanks for bringing this to our attention. Have you tried previewing this file on a different browser or a private browsing window, to see if that helps? And is it animated if you download it and open it locally? Let me know what you find.

Hey @"Kunal", thanks for joining us on the Dropbox Community. Since the app seems to be working correctly, apart from the Dropbox icon missing, can you try the steps here, to make sure the Dropbox icon is selected to appear in your menu bar? Let me know how that goes and we'll go from there.

Hey @"dluptonmd", thanks for bringing this to our attention. Would you mind sending over a couple of screenshots showing how the file appears in Dropbox in comparison to the Word app? And can you also clear the cache of the app, from the app's settings, to see if that helps? Keep me posted.

Hi there @"Floche", thanks for letting us know about this. Is it possible that you have signed in to two different Dropbox accounts on these devices? Meaning, do you see the same email address on the Dropbox website, when you login from your computer here, as on the mobile app? And also, what do your account settings…

Hey @"ak30", thanks for bringing this to our attention. I moved your post to this relevant thread. Can you take a look at Walter's reply here, try his suggestion and let me know if it works?

Hey @"dustyanalogue", can we actually reach out to you via email, so we can investigate a bit further?

Hey @"DerDa81", sincerest apologies for the delay here. Just wanted to close the loop and confirm that indeed, only logged in users can change the status of a video. If you have any questions, let us know!

Hey @"iancackett", thanks for posting your question to our Community! We are indeed currently still in the process of rolling out the updated Dropbox for macOS app, which will provide full support for online-only files. The update will not be rolled out to all Dropbox users at once, but rest assured you will receive a…

Hey everyone! To those who have flagged this with us, we want to confirm that this is actually a legit Dropbox email, so it's nothing suspicious. You can either ignore it, as it must have been sent out in error, or even click the "unsubscribe" option at the bottom of the email. If you want to confirm that your account is…

Sorry to jump in here, @"dmkkg". Do you mean that when you login to the Dropbox website from the first PC, you see the same files that you see in that PC's Dropbox folder, and when you login to our website from the second PC, you only see the files that you see in the Dropbox folder of the second PC? I hope this question…

Hey @"Richard H.44", sorry for any inconvenience this might have caused. You can definitely contact our support team about any billing related requests here.

Hey @"danchitnis", thanks for the update here, I'm happy to see that the issue was resolved for you. Is anyone else still having an issue with this? If so, don't hesitate to let us know.

Hey @"BB27", sorry to jump in here as well. Just to clarify, Nancy's latest reply was for a different user she @ mentioned. Also, I understand this is frustrating, but we're trying to get to the bottom of this along with you, so since you did not receive our email, please go to the page you showed us in the screenshot,…

Hey @"jubbins", sorry to see you're having trouble with this. Are you seeing this only with files in Dropbox or other folders as well? And if you close the Dropbox app and then try to double-click on a file, does it open then?

Hey @"andreysavin", thanks for reaching out to our Community. I'm afraid it's not currently possible to tell the Dropbox app to make files with only certain specifications available offline. You can open the app preferences, go to the "sync" tab and choose if you want new files added, to sync as online-only or offline.…

Hey @"xxxxxx2", thanks for reaching out to the Dropbox Community. I'm afraid that the Lenovo offer is available only to newly created Dropbox accounts. If you signed in with an old account, you won't be able to redeem the promotion. You can see more info about this here.

We appreciate the feedback, Remi. I will make sure to pass your comments along to our team about this. Let us know if you need anything else. Have a great day!

Hey @"1895rugby", welcome to our Community. Unfortunately, there's no way to send this email to your secondary address. Do you have any devices already linked/logged in to this account perhaps? Keep me posted.

Hey @"RemiC", thanks for joining our Community. If you intend to keep the Dropbox application installed on your computer, you won't be able to delete the context menu items. They're part of the app's functionality and cannot be removed, at least in a way that's supported by Dropbox. Let me know if you have any questions.

Haha, I'm glad we were able to figure this out! If you need anything else, let us know. Have a great day!

Hey @"symakhan", thanks for your feedback and the info provided here! Hopefully, more Dropbox users find this useful and if you need anything else, don't hesitate to let us know. Have a great day!