Hannah Dropbox Community Moderator

Hey @"theMotoMan", can we actually email you, so we can look into this privately?

Thanks for the update, @"robn1". Can we please send you an email, so we can look further into this?

Hey @"szelenak", do you perhaps see your initials instead? It would be the same thing. If you don't see either, can you please send us a screenshot of what you see, so we can check it out?

This doesn't really have to do with your specific plan, Kurt. Is this folder inside an already shared folder perhaps? And are you the owner of that parent folder?

Hey @"dpoulter", welcome to the Dropbox Community! You are absolutely right here! If you want to set up Dropbox on a new computer, all you need to do is install the Dropbox application on it and just sign into your account. The app will then sync any and all Dropbox files to your new computer. Let me know if you have any…

Hey @"ChristianeinLondon", thanks for reaching out to our Community. At the moment, I'm afraid it's not possible to import your notes from Notes to Paper. An alternative could be to just copy the contents of these notes, and paste them to a new Paper document or multiple ones. Let me know if you have any questions!

Hey @"anotheruserhere", thanks for taking the time to post to our Community today. The updated Dropbox for macOS app has been developed to adhere to the requirement as set out by Apple therefore this update was introduced to ensure the best possible experience for our Mac users long into the future. Of course, we…

Hey @"bryanj", thanks for bringing this to our attention. Can you try to enable two-step verification and then disable it again, to see if that helps? Let me know how it goes and we'll go from there.

Hey @"clarkxgriswold", thanks for bringing this to our attention. I know it might not seem so significant, but have you restarted your computer since this issue appeared? If not, please try and let me know if that helps. Keep me posted and we'll go from there.

Happy to hear that! If you come across any issues again, let us know. Have a happy new year, @"FireFox99"!

Thanks for this info, @"MikeHLondon". We appreciate your feedback here and I will make sure it's passed along to our team. Let us know if you need anything else. Happy holidays!

Hey @"Ailis", thanks for bringing this to our attention. Can you let me know which version of Dropbox you're using and what's the sync status of the app? You can see this info, by hovering over the Dropbox icon in your system tray. Is the Dropbox app working otherwise? If you check your account online, do you see that your…

Hey @"FireFox99"! Have you tried clearing Chrome's cache?

Hey @"Frank99", what Walter suggested is actually legitimate, but I'm assuming the info and troubleshooting steps in the article didn't help resolve your issue. Can you check one more thing? Do you see a 'make available offline' option, when you right click on these files? If so, can you click it, to see if that helps?

The thing is that Dropbox does not alter your files in any way, so if the file previews correctly on Dropbox, perhaps this has to do with the media player you're using to play the video? Can you look into that and see if you can find out anything? What about using a different browser to download the video? Does that make a…

Thanks for trying here. Can we reach out to you via email, so we can have a deeper look into this issue?

Hey @"Raccoonpan", can you give us some more info on your issue? Are you getting messages that your Dropbox is full? What does the plan tab in your account settings report?

Sorry to see you're having this issue too, @"kheberg". Are you seeing this behavior in the Photos tab as well? If you open your camera uploads folder do you see the same thing? How about the actual metadata of the photos, when you open them and tap on the [i] option?

Hey @"Justinw", thanks for joining our Community. Can you please clarify if the syncing icons on your files have completely disappeared, or have they perhaps changed? Did you receive a notification on your Dropbox icon to update your Dropbox app to Dropbox for macOS and if so, have you done so? And if you hover your mouse…

Thanks Marko, I just sent you one, so make sure to get back to me, when you get a chance. 🙂

Hey @"Rafael Millan", can you please send us a screenshot of what you see in your backups page?

I'm afraid that if these files are within the Documents folder and you've chosen to back up this folder to Dropbox, they will be backed up as well. There's no way to specify which folders to have backed up within a backed up folder at this time.

Hey @"Sam B.11", sorry to see you're experiencing this issue. Have you taken a look at the info in this article about it?

Hey @"Chrisg53", could it be possible that you have another account that was accidentally upgraded? Are the monthly charges credit/debit card ones, or through iTunes/Google Play?

Hey @"MarkoK1", thanks for letting us know about this. Can we actually send you an email, so we can look into this internally?

Hey @"Maxadolf", sorry to jump in here. Anyone, even people without a Dropbox account, can access files through "can view" shared links. Can you clarify how you shared it with them? Also, what is the file type and size (in MB/GB) of this video? And are you downloading it directly from the link, or is it saved in your…

Thanks for reporting this to us, @"sawin1". If you re-build the Spotlight index and are still facing the same issues, do let us know.

You can follow the steps here to clear your browser's cache. I hope this helps!

Hey @"kurtbaud", thanks for the nudge here. Can you give us some more info as to why you cannot share the folder with 'can edit' permissions? Are you getting some kind of error message, or are you perhaps not seeing an option to? If you can send us a screenshot to give us a visual of the issue, that would also be much…

Hey @"Alijan", happy Monday! Are you having some kind of issue uploading photos to your Dropbox account? If so, can you give us some info on the issue?