Hannah Dropbox Community Moderator

Thanks for the additional info and screenshots, @"MtnBiker". Have you checked your backups page, to see if you have any backups enabled that might be taking up your space, like Jay suggested?

Hey @"LRicci", sorry to see your Dropbox icon is missing from your menu bar. Just to check if the issue lies there, can you try the steps here, to make sure the Dropbox icon is selected to appear in your menu bar?

Hey @"nnifinn", happy Monday! I just sent you an email, so make sure to get back to me when you have a chance.

Hey @"RD photos", if you choose, say, the "link for viewing" option, does it not allow you to share it with other apps like Messenger or Instagram? If not, what happens after you choose an option?

Hey @"robn1", you can always bookmark the events page on your browser, so you can easily access it. Can you please send us a screenshot of these errors that you're getting, so we can also have a visual of the issue?

Hey @"viclea", thanks for joining our Community! I believe that this is a third party app, which sounds like it's saving files to your Documents folder. But for them to be taking up your Dropbox space, that means that you have enabled our backup feature on your computer, is that right? If this wasn't intentional, you can…

Hey @"crackeryaker", can you click on the arrow (dropdown menu) next to the "Modified" column header, choose "Size" and then try to find the "calculate size" option, to see if that works?

Hey David, can you try choosing the second option from the error message ("give Dropbox a new location to create a new Dropbox folder") and then follow these steps? 1. When the new Dropbox folder is created, immediately pause syncing 2. Move only the content of the old Dropbox folder into the newly created one. 3. When the…

Hey @"FireFox99", thanks for reaching out to our Community. Have you tried downloading your files using a different browser, or a private browsing window, to see if that helps?

Thanks for the screenshot, @"dlsmith2827". Can we reach out to you via email, so we can look into this internally?

Hey @"Anwick" and @"bagofchips", sorry to see you're having an issue with this. Can we actually reach out to you via email, so we can look further into this?

Hey @"DJohnsonPPI", thanks for posting to our Community. You can see all the ways you can search for files on Dropbox and which search features are available to which plan here. Also, if you use the Dropbox desktop app, you can search for files using the local Dropbox folder, which is just like any other folder on your…

Hey @"ARQPPZ", sorry to jump in here. Our shared links are live, so if you share a link with someone and then you update the file that the link points to, they'll be able to access the updated file every time, as long as they have access to the link. I hope this clarifies things!

Thanks for the additional info, Sonny. I'll still need some clarifications, though. Are these Word files shared between you and your customer? Meaning, are they in a folder that both your accounts share? And also, after editing the files and saving them locally (which appear to have synced), if you then open them from…

Hey @"korp_mac", welcome to our Community. Have you tried selecting the files, right/control clicking on them and choosing 'make available offline' to see if that helps? Let me know.

Hey @"bgovindji", thanks for reaching out to the Dropbox Community. I'm sorry to see you're having trouble with this. When did you originally sync these files to your Dropbox? And were you able to access and open them before? If you right click on one of those files in your Dropbox folder, do you see a 'make available…

Hey @"MWilcox", thanks for coming to our Community with this. Can you let me know what happened, when you renamed the old Dropbox folder on your D drive and tried to move the new one through the preferences? Did you get the same error message, that a Dropbox folder already exists, or was it something else? Also, at the…

Hey @"Sebastian S.13" and @"Crosbie", sorry to jump in here. This is actually a known issue that we're having, and our team is currently looking into it. We'll keep you updated on any new info, once we have it.

Hey @"Uhnnohn", thanks for posting to our Community. Can you please let me know your computer's exact OS and version? And also, which version of the Dropbox app do you have installed? You can see that by hovering over the Dropbox icon in your menu bar. Once I have this info, I'll be able to assist you further. Thanks!

Sorry to see you're having this issue @"JustinBelshire". Can you let us know what kind of troubleshooting steps you've tried so far? Have you tried uninstalling and reinstalling the app at all?

Hey @"Jeff A.11", thank you for the update here. I'm glad to see that the issue has been resolved for now, but if you do come across it again, please let us know. Thank you!

Hey @"gedensor", thanks for the additional info. Would you still like us to open a ticket for you, so we can investigate on the issue?

Hey @"RichieRich1891", sorry to jump in here. Does this happen with all your online-only .txt files or just specific ones? And if you try to make one of them available offline, move it out of the Dropbox folder and then back in, does that help?

Hi there @"Ambercormier"! Is it possible that you joined a free Dropbox trial from the app on your phone at some point? If so, can you follow these steps, to see if it's possible to cancel it?

Hey @"rawas999", sorry to see you're having trouble upgrading your account. Have you tried using a different browser or a private browsing window, to see if that helps?

I'm sorry, @"BB27", but this info is required for security reasons and without it, we cannot identify the account in question, even with the email address, so we can assist you further. If the security of your billing details is your concern here, I assure you that your information will be completely safe. But of course,…

Thanks for the screenshots, @"ramona8000". Can we actually reach out to you via email, so we can look into this internally?

Hey @"robn1", sorry to jump in here. If you're trying to do this through our website, can you try again, using a different browser or a private browsing window, to see if that works?

No worries, Kunal! So, Dropbox doesn't appear as an option at all? Hmm, that's strange. Can you try a more advanced reinstall of the app, to see if that helps?

Hey @"HAL900O", sorry to jump in here. What is the current sync status of the Dropbox app? You can see that by hovering over the Dropbox icon in your system tray. And can you please also send us a couple of screenshots showing a Dropbox folder in both locations, along with the syncing icons?