Hannah Dropbox Community Moderator

Hey @"kingfisher41", as a test, can you please copy a small folder from Dropbox to another location, to see if the same thing happens? And is this happening only with your Dropbox folder? If this happens only with your Dropbox folder, can you please try a more advanced reinstall of the application, to see if that helps?…

Hmm, is it possible that you're not signed in to your Dropbox account on our website? Do you see your avatar (profile pic/initials) at the top right corner, when you go to any Dropbox page? If you are signed in, can you check if you can access the backups page manually from the waffle menu at the top left corner of any…

No worries, I just sent you an email, so we can look into this internally.

Hey @"gilesbelfrage"! Can you click on the "view now" option on the notification and send us a screenshot of the errors you see there? Also, please send us a screenshot of anything shown when you hover your mouse over the Dropbox icon in your menu bar as well.

If you temporarily disable this, @"slan2718", does the error go away?

Hey @"nataliaz", sorry to jump in here! If after clicking on the "manage backups" option, you don't see any of your desktop folders already checked, then they're not chosen to be backed up, so no need to worry!

Hey @"Edouardd", can you also give these steps a go, to see if they help? * Click on the Apple logo located at the top-left of the screen. * Click on 'System Preferences'. * Click on 'Extensions'. * Click on 'Finder Extensions'. * Only leave Dropbox Finder Integration ticked. * Once this is completed, suggest to close the…

Thanks for the update here, @"marvf". The thing is that it's expected that the passcode will no longer be enabled/valid, if you sign out of the app and then back in. If you're able to access the passcode, can you just close the app and re-open it, instead of signing out, to see if the passcode sticks?

Hey @"marktb1961", can you clarify your issue a bit? Are the files in question syncing to your Dropbox folder, just as online-only? Or are they not getting synced at all? And is it happening to files that the other member of the folder is uploading? Or files that both of you upload?

Hey @"TomFuller", thanks for joining our Community! Your setup is actually not really supported by Dropbox (with the VM and all), but let's see what we can find. If you switch out of S Mode on the Windows side, and try to install the Dropbox app again, does it work? Let me know when you have an update.

Hey @"SCOOP245", sorry to see you're having trouble with camera uploads. Can you take a look at this article with some camera uploads troubleshooting steps, to see if they help?

Hey @"Brian L.31", thanks for reaching out to us and happy Friday! Would you mind sending us the ticket number of your communication with our support team, so we can look into it? Also, have you tried quitting the Dropbox app and relaunching it, or unchecking the "Share screenshots and screen recordings using Dropbox"…

Hey everyone, thank you for alerting us to this issue. Dropbox engineers are aware of the problem and are working on a solution. Sorry for any inconvenience this is causing. We'll update you shortly on this issue.

Thanks for the nudge here, @"marvf", and sorry to see you're having trouble with this. Did you restart your device at all, after clearing the app's cache or before reinstalling? If that doesn't help, can you give us a more detailed description of the issue?

Thanks @"iien", I just emailed you and we'll continue from there. 🙂

Hey @"funkdawggg", sorry to jump in here as well. Perhaps the email went to your spam/junk folder? Have you tried contacting our support team about this? If not, let us know and we can assist you on our end, by opening a support ticket for you.

Hey @"SP1965", I moved your post to this relevant thread. Can you let me know if you've completed these steps? And have you taken a look at this article, to make sure that you've followed the correct steps?

Not a problem! If you need anything else, just let us know. See you around the Community!

Hey @"LHM1", sorry to jump in here. It seems that this idea already exists on our idea board. You can go ahead and up-vote it to show your support!

Hey @"Jeff Chimovitz", sorry to jump in here. I understand you'd like to sync the abbreviations you created using the Breevy app across your computers. After searching a bit online, I was able to find that Breevy can somehow integrate with Dropbox to do this. However, since this is not an official integration with us, I'd…

Hey @"kristinawc", thanks for joining us on the Dropbox Community. Is it possible that when you do this, you're not choosing the same folder? If you click on the Dropbox icon in your menu bar and then on the little folder icon next to your initials/profile pic, are you able to see the updated version of your file? Let me…

Hey @"Sergiolopezfineart", thanks for bringing this to our attention. As a first step, please take a look at this article with some troubleshooting steps, to make sure that everything is set up correctly for backup to be enabled. Let me know how it goes!

Hey @"HannahT", sorry to see you're also having trouble with this. Would you mind sending us a screenshot of the error as well?

Hey @"monicame", do you see any difference if you quit the Dropbox app and then relaunch it?

Hey @"simbashen", thanks for the confirmation. Can we send you an email, so we can look into this?

Hey @"Alison12345", are you trying to share the subfolders of an already shared folder or share the parent folder of shared subfolders? And are you the owner of both the parent and subsfolders?

Hey @"sk27", you can't really install a previous version of the Dropbox app to your new Mac and even if you could, it will automatically get updated to the newest version eventually. But you don't have to make the files available offline individually, you can do this to your entire Dropbox folder, by right-clicking it and…

Thanks for the screenshot, @"iien". Can we actually send you an email, so we can look into this further?

Hey @"misterjackpots" and @"F Stuart L.", I sent you both an email, so we can continue from there. 🙂

Hey @"bonn88", I just sent you an email, so we can continue from there. Thanks!