Hannah Dropbox Community Moderator

Hey @"kantzias", thanks for the update here! If you look up the billing info, through our lookup tool, does it bring up any results?

Hey @"jacovg91", thanks for this helpful info and the screenshots! If you try to upload your photos using our camera uploads feature instead, are you getting the same behavior?

Hey @"EvgF", can you try the steps here and let us know if they help?

Hey @"American Swede", where do you currently see this file exactly? If you can send a screenshot, omitting any personal info, would also be really helpful.

I definitely understand your concern, @"DreamingUser100", and I've passed your feedback about this to our team. If you need anything else, don't hesitate to reach out again.

Hey @"Darryl M.4", your vault should still be accessible on dropbox.com, without needing to go through the desktop app. What if you try from a different browser or a private browsing window; do you see the same thing?

Hey @"Christine Campbell", thanks for reaching out about this. If these payments are made through a credit card, you should be able to use our payment lookup tool, to find out the email associated with the paid account. Let me know if you have any trouble finding that!

Hey @"mikeinmalaga", thanks for bringing this to our attention. Can you please check the system requirements for the Dropbox application on Windows, to see if you have everything set up correctly or if there's something we're missing? Let me know what you find.

No worries! The sync status will be the message appearing along with the Dropbox version, when hovering over the Dropbox icon.

Hey @"DreamingUser100", thanks for reaching out to us today. A team admin on a Dropbox Business Advanced team should be able to access team activity for such a file operation. If you go to the Activity tab in your admin console, and click on "Add activity" in the "activity" section, then select "file operations", you…

Sorry to see you're having this issue, @"Andrew P.5". Can you let us know which steps you're following until you get to this error message?

Thanks for posting your query today, @"cr333"! If you want to share a file/folder with someone, but you don't want the recipients to be able to see each other, the best way would indeed be to share a "can view" link with them. The viewer info is available only to the creator of the link; the recipients shouldn't be able to…

Hey @"Luc-FJ" and @"Justin J.10", are you still having an issue with this? If so, does clearing your browser's cache help at all? 

Hey @"Alex_evst" and @"vizzioner", are you still having issues with this? If so, can you try using a different browser or clearing your browser's cache, to see if that helps?

Hey @"Krabut", I can confirm that your links won't be affected if you rename the folders on any level of your folder structure. Shared links will break, if the content they point to is deleted. Also, shared links are tied to the person who originally created the link. If the link points to a shared folder (shared with edit…

Hey @"kantzias", sorry to hear about this. Was the account upgraded from our website (billed through a credit card) or from the Dropbox mobile app (billed through iTunes/Google Play)?

Hey @"foxmanchester", sorry to see you're having trouble with this. Can you hover over the Dropbox icon in your system tray and let us know which version of the app you're running and what the exact sync status is? Thanks in advance!

Hey @"PatrikRoos", thanks for bringing this to our attention. Can we send you an email, so we can look into this more closely?

Thanks for the update, @"suirauqa". The version that you installed (******.4.xxxx) is the stable version, so we're on the right track. Hopefully, everything will go smoothly this time, but do let us know what happens.

Hey @"Marki", thanks for the ticket number! I can see that a member of our team has already replied back to you and I also passed your comments here along to them. Let us know if you need anything else.

Hey @"Byte99", thanks for reaching out to our Community. The shared link is actually a link that gives you view and download access to the folder. If you want to have edit access to the folder, so that it can be added to your account, the owner of the folder will need to invite you to it. Once you're invited and choose to…

Would you mind clarifying what you mean by "is only having internal access to files on the laptop also 'normal'?"? Also, can you send us a screenshot showing the issue, to help us get a visual? If you can describe the steps you're following to upload the photos, I'd really appreciate it as well.

Hey @"Franb1", are you using an Android or iOS device? And are you on the most recent version of both your OS and the Dropbox app?

Hey @"JasmineLam", if you don't have the option to create a Paper doc on dropbox.com, it means you're indeed on the old version of Dropbox Paper. I've moved your post to this thread, so you can access some more relevant info about the new release of Dropbox Paper. I hope this helps!

Sorry to jump in here as well, @"Aloha1". If you go to your backups page online, can you disable the backup from there?

Sorry to jump in here, @"Peter66". So is your issue resolved now or do you still need assistance?

Hey @"kw9", I just sent you an email, so we'll continue there.

Hey @"Warren J." thanks for taking the time to reach out to us. Since this is a public forum, any Dropbox user can access your post, hence the reply you got above. We do appreciate your feedback here and rest assured that your comments have been passed along to our team. That being said, is there something specific you'd…

I'm happy to hear that, Jim! If you need anything else, please let us know. Have a great day!

I'm happy to see that it was resolved, Greg and thanks for keeping us in the loop. If you come across this issue again, or need anything else, let us know. Have a great day!