Hannah Dropbox Community Moderator

Thanks, Carol, we already have it actually. 🙂 I just sent you an email, so we'll continue together there.

Thanks for the update, Frank. Did you try to restart your computer, to see if that helps with this error?

I see, thanks for trying, Carol. May we reach out to you via email, so we can investigate this further?

Sorry to jump in here, @"ABC_999". Can you please let us know which steps you followed to get to the Dropbox version in your screenshot? Were you able to locate the Dropbox icon? And if so, what do you see when hovering over it? We're particularly interested in the sync status. Also, if you can give us the ticket number…

Hey @"Secomo", sorry to see you're having a syncing issue. Would you mind giving us some more info on the issue? Has the update to the new Dropbox for macOS version finished? What's the sync status and version of the Dropbox app? You can hover over your Dropbox icon to see this info.

Hey @"Frank H.25", thanks for posting to our Community. Is the second Dropbox folder (the D:\Dropbox\Dropbox) the one that has all your files and is actually syncing? If that's the case, try renaming the first Dropbox folder to something else, to see if that helps. Let me know how it goes.

Thanks for bringing this to our attention, @"wmitchell1991". No incidents have been reported for our systems today, so this is quite strange indeed. Are you having this issue only with Word for the web or other MS Office web apps as well? And is it affecting all your Word files or specific ones? Are you having any issues…

The plan page actually shows the used data up to 1 decimal place, that's why it's rounded up to 2.6 GB.

Hey @"dpawson", would you mind giving us a few more details about your issue? If you can send us screenshots, so we can have a visual of the issue, that would also be greatly appreciated.

Hi there, @"JuanaM". Can you check that your device has all the correct system requirements for the Dropbox app to be installed?

Sorry to jump in here, @"Basinski"! What is the email address of the sender of this email? 

Hey @"Charles S", thanks for reaching out to the Dropbox Community. Certain file types cannot be previewed on our website and .hevc files should be one of them, but were you able to preview them before? Do you get the same behavior with other browsers as well? And you should be able to see a little camera icon right above…

Sorry to see you're having this issue, @"JHOLLAND". Firstly, can you let me know the sync status and version of the Dropbox app on your computer? You can see that by hovering over the Dropbox icon in your system tray/menu bar. Is only the option to make your files online-only that's missing, or are you missing all Dropbox…

We appreciate your feedback here, @"phasetech". I'd also suggest checking your Dropbox bandwidth settings, to make sure your download speed is not limited.

Hey @"taskman", to calculate the size of your folders, you'll need to go to the All files page, hover your mouse right on the left of the "who can access" column header, click the arrow and choose "size". This should allow you to see the "calculate size" option after clicking the "..." (ellipsis).

Hey @"David W.136", thanks for bringing this to our attention. What's the current sync status, when hovering over the Dropbox icon in your menu bar? Also, if you try and move one of those files out of the Dropbox folder and then back in, does that help it sync?

Thanks for the update, Ced and @" GPF Campaigns". Have either of you tried to use the Dropbox desktop app for your uploads instead?

I'm happy that we at least solved the issue, @"cloudres". If you come across this or any other issue again, please let us know. Have a great week ahead!

Hey @"Sleepless Digital", thanks for bringing this to our attention. Are these update requests about the Dropbox app? Can you please send us a screenshot, so we can have a look at this? Thanks in advance!

Hey @"TurquoiseWoman", thanks for letting us know about this. Do you think that this is connected to Dropbox somehow? These icons that are missing, were they perhaps shortcuts to folders in your Dropbox folder? And would you mind sending us a screenshot, so we can have a visual of the situation as well? Thanks in advance!

Hey @"greg1245", thanks for reaching out to our Community. I just tested this on my own device and if I actually tap to hide the options in the sections above and under the photo, I don't have to tap for each photo every time I swipe to the next one. Are you using an iOS or Android phone? And are you using the most recent…

I don't think that would be possible, @"ashishdhage". It would need to be an external drive, however, we appreciate the feedback here. I'll make sure to pass this along to our team. If you need anything else, please let us know!

Thanks, Carol, for checking that! Just to confirm, can you double-check if the address this email went to and the one you used to sign in the other day, are the exact same? Check for any small differences like a "." anywhere, etc. Also, could you possibly have any other devices connected to the account that you used to be…

Hey @"cloudres", so if you were able to restore the file to a previous version, that means that the file was edited at some point, for it to have a newer one. If it was only edited once, that action is what might have caused it to be corrupted. If you see in the version history that it's been edited more than once, I'd…

Sorry to jump in, @"JoolzM". Would you mind trying this through a different browser or an incognito window? If you get the same behavior, can you send us some screenshots, so we can have a visual of the situation as well?

Hey @"Natmonster", this might actually have been sent by mistake, but I suggest you take a look at your security page here, for any unknown connected devices or web sessions, to be sure. You also mentioned that you reached out to our team about those emails; do you happen to have the ticket numbers from those…

Hey @"johnni88", just to clarify, deleting the photos from your camera roll, won't affect the photos that are stored in your Dropbox account, like Rich mentioned. But the Dropbox app on your phone is a mirror of your account on the website; any changes you make to your files on the app, will be reflected in your account…

Sorry to hear that, @"blueice". How large is the file you're trying to upload?

Hey @"carol134", that sounds pretty strange indeed. If you go to your email account and do a search for "Dropbox" items, does it bring up any old Dropbox related emails from before this happened? Just make sure to double-check if the address you see here, is the exact same one as your original email address, check that…

Hey @"carlosp", sorry to jump in here. Secondary emails are indeed for sharing purposes, so it should work. Did you check the page that Jay linked you in his response above, to see if you can locate the folder there, to check if it worked?