Hannah Dropbox Community Moderator

Hey @"umi1", is this new computer connected to the same network? If so, can they try from a different one?

Thanks, Bill, I just sent you an email, so we'll continue working on this case there.

Hey @"xleong91", sorry to see you're having trouble accessing your account. Have you taken a look at the info here, to see if you find something helpful?

Hey @"Putao010", thanks for posting your question to our Community and happy Friday! You can create a folder in your Dropbox, just like you would with any other folder, and then you can create/copy a link to the folder, by following the steps in this article. I hope this helps, but let me know if you have any questions!

Hey @"babyblues", sorry to see you'r'e having this issue. If you disable OneDrive and restart your computer, does the issue persist?

I'm afraid that for security reasons, we can't access those links with the screenshots; if you can attach the actual screenshots in your next response, it would be really helpful!

Hey @"drumsuser1", this sounds like an offer for app store purchases, so I would suggest you try this through the mobile app instead. Let us know how it goes!

Thanks, Trey, I just sent you an email, so we can continue there. 🙂

Hey @"Jack95", thanks for taking the time to post this. We really appreciate you sharing your thoughts about collaborative work through the Dropbox desktop app. I will make sure your comments are passed along to our team. In the meantime, since you mentioned Microsoft files as well, you might find the Dropbox badge feature…

Hey @"karenrands" and @"taskman", to get an idea of the space you're using, make sure to check the plan tab in your account settings. Does it report that it's shared files taking up your space? And have you followed the steps in this article to see the size of files/calculate the size of folders in your Dropbox, to see…

That's great to hear, @"Luckystar1952 "! If you need anything else, make sure to let us know. Have an awesome day!

Hola @"Talento", lamento ver que estás teniendo este problema. ¿Ya te comunicaste con el equipo de soporte de Dropbox Sign al respecto? En caso afirmativo, ¿podría facilitarnos el número de ticket de su comunicación? Por cierto, si desea publicar en español, también tenemos una sección en español en nuestra Comunidad.…

Thanks for clarifying this, @"xxplosiv88". We really appreciate you sending along your feedback about this feature and rest assured that your comments will be passed along to our team. Let us know if you have any questions.

Thanks for keeping us in the loop, @"Niaseer"! I'm glad to see that the issue was resolved, but do let us know if you come across it again.

Thanks for the update here, @"stephenbigcuddles"! Happy to see that this was resolved for you and if you need anything else, please let us know.

Thanks for keeping us updated, @"liteheart1". I am very sorry to see that you had trouble with our desktop app, but glad to see that you were able to figure it out. If you need anything else, or have any other issues, please do let us know.

Hey @"Trey3", thanks for reaching out about this. So, basically, you're getting a prompt that a 6 digit code was sent to your email, but have no access to the email, to check whether it's been sent or not, right? In that case, can I send you an email to the address associated with your Community profile here, so we can…

Sorry to see that you've lost your files, @"ENGSRSANTOS". Have you searched your deleted files page, to see if you can locate and restore them?

Hey @"ulfthai", would you mind clarifying where you see that you have a Dropbox account associated with a Gmail address? A screenshot would definitely help! Just make sure to hide your personal info on the screenshot. Also, when you try to login using your Hotmail address, what do you see?

Hey @"lmecchi", sorry to see you're having trouble with this. After you click on the "Add from Google Drive" option, does the choosing your Google account and the authentication process work as expected?

Thanks for keeping us updated, @"Dropbloke" and I'm glad to see that the issue is now resolved. If you come across this again, please let us know. Have a great day!

Hey @"Luckystar1952 ", thanks for your input here. Have you tried any of the troubleshooting steps in this thread, to see if they help in your case?

Thanks, @"sarahlauden" for your response! We appreciate your feedback on this and we've taken note of your comments and they will be passed along to our team. If you need anything else, please let us know!

Sorry to hear that, @"foxmanchester". 😕 When you check the sync status, does it give you a number of files it's indexing or does it simply say "indexing"? How long has it been like this? And if there's a number of files indexing, does the number seem to reduce or is it completely stuck?

Hey @"moatazsalama", thanks for joining our Community. Even if your device was stolen or lost, your files should still be available in your account on dropbox.com. You can take a look here, to see if you can locate them. Are you perhaps trying to remove the files from that computer, after you've disconnected it from your…

Hey @"Nick O", thanks for joining our Community. I'll be happy to look into this for you; can I send you an email to the address linked to your Community profile here?

Hey @"korall", does this issue persist for you? If so, can you try following these steps, to see if they help?

Hey @"BillGr", can you please send us a screenshot of what you see when you tap on this note icon? It sounds like it's the comment icon, showing you the comments made on the file by you or other users accessing this file, could that be the case?

Hey @"joeburke1", sorry to see you're having this issue. Have you already updated your Dropbox application to the new Dropbox for macOS version? To confirm this, check if your Dropbox folder is currently located in your User folder or in ~/Library/CloudStorage. Let me know what you find.

Hey @"Arielct", if you're having this issue with our desktop app, can you check your preferences, to make sure your upload speed is not limited?