Hannah Dropbox Community Moderator

Thanks, @"amilford", but just as a clarification, by vault, you're referring to the Dropbox Vault feature, right? Have you checked your all files page again, to see if perhaps the move didn't complete successfully and the files just went back to their locations?

Sorry to jump in here, @"aaronzrn11", but when was the last time you logged in to the account? Could it be more than a year?

Thanks, @"salilbhattarai"! I'm on the same version and I still have this option. Can you tap on "account", then on the gear icon, then on "clear cache" and then restart the app, to see if that helps?

Hey @"michael campbell", just to clarify, if the files you added to the Dropbox folder haven't fully synced first, you won't be able to make them 'online-only'. What's the sync status of the Dropbox app? You can hover over the Dropbox icon in your system tray, to see this info.

Hey @"salilbhattarai", can you please let us know which version of the Dropbox app you're currently using?

Hey Don! Thanks for the additional info. If you tap on the 3 dots showing on the top right corner of your screen, and scroll down a bit, are you able to see an “Open with” option? Does that help?

Hey @"AlanBustany", sorry to jump in. Does the "go to file" option in the sync issues tab not work for you? If you follow the steps below, do they help? 1) Click on the Dropbox icon in your menu bar and then click your profile picture or initials 2 Select 'Preferences' 3) Click on the 'Account' tab 4) Hold down the…

Hey @"John Row", thanks for letting us know about this. Can you please let us know which version of Dropbox you're using? Also, have you tried restarting both the computer and the Dropbox app, to see if that helps, as a first step? Keep me posted.

No worries! If you need anything else, please let us know. Have a great day!

Hey @"amilford", can you please guide us through the steps you followed in order to do this move?

Hey @"michal9", thanks for reaching out to the Dropbox Community! If you're using the automatic camera uploads feature and are uploading photos to the same account, these photos will get uploaded to the same camera uploads folder. This is how the feature is set up, even if uploading from different devices. The only thing…

Hey @"Benji27", thanks for bringing this to our attention. How large (in MB or GB) is the video you're downloading? Does the download get completed as normal? And are you having this issue only with this specific file or others as well? Let me know and we'll go from there.

Awesome, I just sent you an email, so we'll continue there.

Are you seeing the same behavior when logging in through a different browser or a private browsing window as well, Trudy?

While we appreciate your feedback here, @"felip", indeed the next step in order to resolve this issue, would be upgrading to Ventura, particularly 13.3 and above. I understand this is not convenient for you, but is it possible? Of course your comments will be passed along to our team about this as well.

Thanks, @"tonekog". And you're seeing the same thing on other browsers as well?

Hey @"nilscbnelson", sorry to jump in here. Can you please send us the ticket number from your communication with our support team, so we can look it up in our system? As for your issue, can you clear the Dropbox app's cache from your settings and restart the app, to see if that helps?

Hey @"jrlbell", thanks for the additional info and the clarifications. Your feedback is also very valuable and I will make sure it's passed along to our team. I'm not really clear on why you followed this process; adding files to your Dropbox folder (even if they already exist in your Dropbox account), would cause them to…

Thanks, @"toonb02"! If that's the email you used to create your older account, then yes. Can I send you an email there, so we can look into this?

Hey @"Malpani", thanks for bringing this to our attention. Can you please quit the Dropbox app and then relaunch it from your Applications folder, to see if that helps?

Sorry to jump in here, @"suite150", but can you please let us know what's the full folder path for each of these folders?

Hey @"dluptonmd", if you want to access your ticket and reply back to it, you can also do it directly from your email account; there's no need to sign in to the customer support portal. Just open your emails, locate the ticket by Megan and reply from there. 🙂

Hi again, @"Trudy Tran"! Regarding cancelling the signature request, the option you need to click is the "delete pending". You can see all the steps here. As for replacing a signer, you can only edit the signers if no one has signed the request yet; is it possible that someone already signed? Let me know and we'll go from…

Hey @"Trudy Tran", thanks for posting your question. At the moment, there is a feature which would allow you to set an expiration date on a signature request, however, it's currently in beta. You can see more info about it and request to participate through this page. I hope this helps, but let me know if you have any…

Hey @"24601", I moved your post under this related one. You can take a look at the info provided by Rich above, to clarify the situation. For context, these files are called AppleDouble files and more information on how to handle them can be found by searching for "apple double files" online. Are you on a Mac computer? And…

Hey @"Shug", thanks for posting! Dropbox doesn't offer the option to convert XML files, I'm afraid. You might want to look into a third party app/service that might be able to help you with this. Let me know if you have any questions about this.

Hey @"haikal", thanks for reaching out to us and sorry to see you're having trouble. Have you tried reaching out directly to our support team about this? You'll need to open this page through a private browsing window and click on the "can't sign in" option, then provide your info and submit the help request. Once you have…

Thanks for reaching out about this, @"drmarkellis". Do you see any "click here to sign in" message? Also, do you perhaps have any VPN, firewall or antivirus that might be blocking Dropbox? Try disabling them temporarily, to see if that helps.

Hey @"DonGlover", thanks for bringing this to our attention. Can you please clarify if you're having an issue when previewing the files on the Dropbox mobile app or when opening and editing them through the Excel app on your phone? Does this only affect .xlsx files or other file types too? If you can also send me a…

Ciao @"annalisacimmino", grazie per averci contattato! Hai forse cartelle condivise o file di backup che potrebbero occupare il tuo spazio? --------- Hey @"annalisacimmino", thanks for reaching out! Do you perhaps have any shared folders or backup files that might be taking up your space?