Hannah Dropbox Community Moderator

Happy to hear that, Alan! If you need anything else, please let us know. Have a wonderful week ahead!

Thanks for keeping us updated, @"gzamba"! I'm happy to see this is resolved for you. If you need anything else, please don't hesitate to let us know. Have a great week ahead!

Hey @"lisa40", thanks for posting your question to the Dropbox Community! What will happen when this migration takes place, is that your Google files will become .web files in Dropbox that point to the same file in Google Drive, so you can edit and share the file through Google directly. If you decide to not migrate them…

Thanks for your clarification, @"toonb". Do you still have access to the yahoo.com email address? You might want to reply here from that account. It sounds like we might need to switch to email, so we can have a closer look. Do you remember any file names? Or if you login to the yahoo.com Dropbox account, and go to the…

Hey @"RallyXS", indeed, in some cases a folder can have both a green circle with a white checkmark and a cloud icon beside it. This means that the folder contains at least one online-only file, but any newly added files will become available offline by default. Is this not the behavior you see on your end?

Thanks for this, Tone! If, as a test, you try to restore a previous version of one of the files, does that help? Also, if you download the photos from the website, can you open them locally?

I understand where you're coming from, @"capellifabio". Most issues such as this can be resolved when upgrading to the most recent version of macOS, if that's something that you could possibly do at some point. I will make sure to let our team know of your situation, though, and pass along your feedback. As for you,…

Thanks for checking back in, Kevin. What does the plan tab in your account settings report? Also are you using our desktop and the backup feature? If so, on a Windows or Mac computer?

Sorry to jump in here, @"NB14", but have you tried restoring these files through the deleted files page? And if so, are they getting restored successfully?

Hey @"KevinJ", is it possible that you're a member of a shared folder or that your backup files are taking up your space?

Thanks for trying, Matt! Can you also let us know which browser you mainly use and which version?

Hey @"toonb", thanks for posting your question today. When was the last time you accessed these photos? Have you been using the same Dropbox account ever since you uploaded them? Perhaps they're in a different account, under a different email address. I'd also suggest taking a look at your events page, to see if you can…

Hey @"tonekog", thanks for bringing this to our attention. No related issues have been reported, but let's see what we can find out about this. Do all these files have their file extension at the end of their name? Can you send us a screenshot of the errors you see both online and your local Dropbox folder? If you try this…

Hey @"hilje", thanks for posting on the Dropbox Community! If you'd like to delete a shared folder from your account, without affecting the other members, you can remove your access to the folder. I hope this helps!

We do appreciate your feedback on this, @"latelio", and I'm glad you were able to make your folders available offline; if you want your entire Dropbox to be available offline, you can do the same thing with the Dropbox folder itself as well. As for your other machine, what's the current sync status on that one? You can…

Hey @"tooontime", sorry to see you're having this issue. Can you try again and this time, disable backup and during the process, choose to "Keep content in folders on this Mac". Once the process is complete, restart your computer and then re-enable backup, if you want. Let me know how that goes.

Thanks for getting back to me, @"capellifabio"! You could perhaps create a symlink in the old location to redirect to the new one, if that's something you'd like to try, but that's pretty much what we can suggest at this time.

Thanks for this additional info here, Matt. Can you please let us know what your main browser is and which version you're using? Also, have you tried to clear the cache of the browser, to see if that helps? 

Oh, I'm happy to hear that, Kira! If you need anything else, please let us know. Have a great weekend!

Hey Chris, if you're using the Dropbox desktop app and you see a Dropbox option in your finder with the Dropbox icon on it, that's your Dropbox folder. You can make files available offline in that folder, or right-click on the Dropbox folder itself, to make all your Dropbox files available offline. However, regarding your…

For everyone that's still having this issue, can you confirmed that you've followed these troubleshooting steps? 1) Cleared the Dropbox app's cache 2) Uninstalled/reinstalled the Dropbox app and the appropriate MS Office app 3) Restarted the device 4) Made sure that your OS, the Dropbox app and the MS Office app are on the…

Thanks, Russel! If you need anything else, don't hesitate to reach out to us again. Have a great day!

Hey @"ethancargio", if configured appropriately, the camera uploads feature should be upload your entire camera roll. If you're on an iOS device, can you open the Dropbox app, tap on "account", then on "camera uploads", then on "back up..." to make sure you've set this to "all photos"?

Hey @"Nick-B", welcome to our Community! Since most image files and text files are types of files that are supported for preview on the Dropbox app, the app will open them in Dropbox. If you'd like to open a file through a third party app, you can follow the steps here. Let me know if you have any questions.

Hey @"Matt Busfield", just to clarify, are you trying to delete your files from the "all files" page or the "Home" page on dropbox.com?

Sorry to jump in here, @"Russel Driscoll"! Would you mind sending over the ticket ID for your communication with support, so we can also track it in our system?

We'd still need a screenshot of this "finalizing" message, if you can send one, @"rofilmmedia". Also, can you please guide us through the exact steps you're following to upload the files to your account?

Thanks for taking the time to post about your experience with this, @"docabs". If the issue returns, please let us know.

Not to worry, @"ksl0588", I just sent you an email myself, so we'll continue working on your issue there. 🙂

Hey @"Destin1", thanks for reaching out. Do you perhaps have any shared folders taking up your space or any backed up files?